ButterflyCounts
Support
Support
ButterflyCounts
Your companion App to count butterfly species data in the field.
Troubleshooting -
Experiencing issues with ButterflyCounts?
The Question Mark Icon on the screen provides you with the details of using all the features of the App.
If the issue was not found there, follow these steps to resolve common problems quickly.
Else, please don't hesitate to contact us.
1. General App Issues:
Restart the App: If ButterflyCounts is not functioning as expected, try closing and reopening the app. This can often resolve minor glitches.
Double-click the Home button (or use the App Switcher gesture on devices without a Home button).
Swipe up on the ButterflyCounts app preview to close it.
Reopen ButterflyCounts from your home screen.
2. Location issues:
If the location is ON, the map will show relevant data and the output will contain location data.
If it is OFF do the following on the Iphone
Go to Settings > Privacy & Security > Location Services.
Make sure Location Services is on.
Scroll down to find the app.
Tap the app and select the option: While Using the App
In case one does not want Location data then select the option: Never
3. Changing the preloaded list :
Note : The preloaded list cannot be changed during a count.
If you still want to change :
>Tap the data box, Tap the Share Icon on the next screen and save (share) your data
>Delete the data
>Now the Binoculars Icon that appears will go to the Preload List Screen.
Contact for Further Assistance:
Email Support: mukund.bfly@gmail.com
If the above steps do not resolve your issue, please contact us for further support. Our team is dedicated to providing you with the best possible experience with ButterflyCounts. We value your feedback and are here to ensure your experience with ButterflyCounts is seamless and productive.
Our support team is always ready to assist you with any specific inquiries or feedback.
This content is tailored to the features and user experience of ButterflyCounts, aiming to provide comprehensive support and foster a sense of community among its users.