FAQ

Where can I talk to someone about where to find my (possible) relative?

You have four options.

1/ You can use our form.

2/ You can send us a letter through the good old fashioned mail. Find the address here.

3/ You can phone one of our volunteers. Find the number here.

4/ You can call in to the library. Find the opening hours here.

Please note that service fees apply for non-members if you require someone to perform research on your behalf.  See 'Research Services'.

Where are you located?

The Library is located at 

Kendalls Road, Bundaberg Qld 4670

Please see the Library Hours here.  Contact us for further information.

What are the library hours?

You can find the library hours, and other information regarding the library services here.

What services does the library provide?

You can find out all the resources and library services here.

Can someone help me find research?

Yes, of course. Please see Research.

What records do you have?

Please see here for a list of the types of resources we have. If you are seeking something in particular that isn't on the list, we suggest you contact us.  We hold both standard and unique records. Many of the records we hold aren't available online and have the honour of living at our library. Other records have been compiled directly by members and aren't available anywhere else.

Can I access Ancestry with my membership?

No. We have a wealth of other accurate resources available to cross reference, and don’t require it.

Does the BGA Library have wi-fi?

Unfortunately, no. If you require wi-fi we suggest that you hotspot your device.

What resources can I buy?

Please see our list of books and resources for sale here. Please contact us in regards as to whether they will be suitable for your purpose before purchase.

Why don't you sell resources online?

We operate our sales in this manner because we don’t wish to sell any item and it not be relevant to your need. We don’t accept refunds and when a resource doesn’t suit, it can be upsetting to people.

Do you use my personal information for your family history records?

No. Please see how we treat your information here; Privacy. 

* Photo courtesy Bundaberg Genealogical Association Library: Bush contractor gang slabbing a tree by hand. c 1900 - Names available. Submit enquiry.