Bronson MyChart Privacy Policy

Bronson MyChart can be found here: https://mychart.bronsonhealth.com/

Privacy of Your Health Care Information

Bronson MyChart may interact with your sensitive data to provide certain features, such as video visits or mobile appointment check-in. The first time you try to use any of these features, we will ask for your consent within the app and will only allow you to use a feature if you give consent. You do not have to provide consent if you do not want to allow Bronson MyChart to interact with your data as requested. Bronson MyChart is developed by Epic Systems Corporation; please refer to Epic’s Mobile Application Privacy Policy for Patients for more detailed information about the limited ways they may interact with your information to make your use of Bronson MyChart possible.

Bronson MyChart may offer location-based check-in for in-person appointments or allow you to find healthcare providers near you. The first time you try to use any features that use your location, we will ask for your consent within the app and will only access your location if you give consent. You do not have to provide consent if you do not want to allow Bronson MyChart to use your location. We do not store your location data.

At Bronson, we are committed to protecting your health and privacy. Bronson believes that informed patients will be engaged partners with us in maintaining and protecting their health information. Bronson MyChart, which includes MyChart Bedside, is your portal to most of the health-related information we create and maintain during your or your loved one’s care.

In addition to managing your care we also use the information you provide us to customize the content and/or layout of the website for you; to contact you for medical, marketing or promotional purposes; and for marketing research.

Information that Bronson collects on this website will not be sold or given to a third party (other than a Bronson agent) and will be accessible only by Bronson, its affiliates and agents.

The Limited Ways We Use Your Information

We do not sell or license your information. These are the limited ways we interact with your information in connection with our mobile apps:

•   When you choose to add a profile photo to our mobile apps, you may select an existing photo on your device or take a new photo using the camera app on your device. If you select an existing photo on your device, we store a copy of your chosen photo in app-private storage on your device. If you use the camera app on your device to take a new photo, the photo you take is first saved to your camera app and then also saved to app-private storage on your device. If you remove the photo from your profile or delete our mobile apps, the copy of the photo is deleted from the app-private storage, but the photo saved to your camera app remains available in your camera app until you choose to delete it. If you already have a photo stored in your profile through your healthcare organization – we do not interact with that photo in any way.

•   When you choose to use Apple’s HealthKit or Google Fit, we create encrypted identifiers to identify recipients of your Apple’s HealthKit or Google Fit data and store them on your device in app-private storage. If you choose to stop using Apple HealthKit or Google Fit or delete our mobile apps, the identifiers are deleted.

•   When you choose to view documents (such as letters or images) from Bronson using our mobile apps, to make the files viewable for you we temporarily store copies on your device in app-private storage. The temporary copies are deleted when you close your session on our mobile apps.

•   When you choose to include a photo or video in a message you send to your Bronson provider using our mobile apps, you may select an existing photo or video from your device or take a new photo or video using the camera app on your device. If you use the camera app on your device to take a new photo or video, it will be saved to your camera app. Any photo or video saved to your camera app remains available in your camera app until you choose to delete it.

•   Bronson offers telehealth visits using our mobile apps, when you join a visit with your provider, we will ask for permission to access your device’s video and audio functionality to make the telehealth visit possible. We do not record or store video of audio data from these visits.

•   Bronson offers automatic appointment arrival and if you choose to enable it, we temporarily store identifiers and times for your upcoming appointments in app-private storage to detect when you arrive for an upcoming appointment. If you choose to stop using our mobile apps or you disable automatic appointment arrival, the identifiers are deleted.

•   Bronson offers location-based check in for in-person appointments and allows you to find healthcare providers near you, you may choose to allow our mobile apps to interact with your location data for those purposes. We do not store your location data.

•   Bronson allows you to notify front desk staff electronically when you arrive for an appointment, you may choose to allow our mobile apps to interact with your Bluetooth data for this purpose. We do not store your Bluetooth data.

•   While you use our apps, we collect non-identifying information so we can provide customer service to you and understand how people use our mobile apps so we can improve our products. This information includes the time you began using the app, the healthcare organization you interacted with, any error messages or codes, the model of device used and its operating system, and the version of our mobile app used. If you use Android devices, we also collect your connection type (cellular or WiFi) during an error.

•   You may contact us through the methods listed on Our Website. If you contact us, we may keep a record of the communication. You can decide how much information you want to share with us in those cases.

For Android Users – Required Good Play Disclosure for Certain Health Apps

Google has determined our mobile apps are subject to their COVID-19 apps requirements. As a result, we are required to provide the following information so we can make our mobile apps available to you in the Play store.

•   Our mobile apps interact with your microphone only if you choose to use your microphone to navigate our mobile apps. Our mobile apps interact with your camera roll only if you choose to add a profile image to a profile in our mobile apps. This information is not used in connection with COVID-19.

•   Our mobile apps access, collect, use, and share your information (including video, audio, images, files) as stated above in the section titled, “The Limited Ways We Use Your Information.” We also prominently highlight these uses, describe the type of data being accessed, and obtain your consent for these purposes as you use our mobile apps.

•   Our mobile apps were not created specifically for the COVID-19 pandemic. They existed before the COVID-19 pandemic to allow you to access your health information on file with your healthcare organization. Your healthcare organization may allow you to access COVID-19-related vaccination information, laboratory test results, and documents with illness-related information using our mobile apps. You may choose if or how you want to access, display, or use the information – just like you can make those decisions about health information relating to other conditions, services, tests, or vaccinations.

•   Bronson allows you to use our mobile apps to conduct telehealth appointments with your healthcare providers. Our mobile apps only provide the technical support for those appointments to happen. Epic does not interact with any health information about you exchanged during any telehealth appointments.

Cookie Technology

Our site uses a personalizing device, called a "cookie," that is commonly used on the Internet. A cookie is a small data file that a website puts on your hard drive when you visit. It generally contains personal information that you as a user have knowingly provided, such as a user name and password or the selections you made when you customized a site. It's important to note that a cookie cannot read any data from your hard drive. It cannot install a virus or read cookie files created by other sites. Cookies make a site more useful to you. Cookies also help us track how and when a web page is visited. This information guides us in site refinements that benefit you and other visitors.

Mobile Location Information

If you use a mobile device, your device may share location information (when you enable location services) with our websites, mobile applications, services or our service providers. For example, precise geo-location can be used to help you find nearby Bronson locations or assist with appointment arrival. To manage how you share your device’s location settings, go to Account Settings within the Bronson MyChart application.

HealthKit and Google Fit

With your permission, certain versions of our Bronson MyChart can connect to Apple HealthKit or Google Fit to receive health information and to share that information with your healthcare providers. Our Applications do not share your health information with HealthKit, Google Fit, or other software enabled with HealthKit or Google Fit.

MyChart Bedside for Inpatient Stays

MyChart Bedside is a feature in MyChart that provides additional information regarding a current hospital stay. MyChart Bedside is a registered trademark of Epic Systems Corporation.

When using the Bedside activity the following conditions are to be met:

• Do not use MyChart Bedside features for emergencies. Utilize your call light or tell a team member of your care team right away.

• Do not use MyChart Bedside to send messages about medical issues. Further, if you are not comfortable with other members of the care team seeing the message do not send it. Instead, speak directly with your care provider.

• Any individuals with proxy access will be notified of your admission through MyChart and are able to access your admission information.

Links to Other Sites

The Bronson website contains links to other sites for your convenience. Although we try to link only to sites that share our high standards and respect for privacy, we cannot guarantee or be held responsible for their content or privacy practices. As with any site, we suggest you review its privacy policy before you enter any personal information.

Inappropriate Behavior

MyChart is never to be used to assist you or anyone else during a medical emergency.

Although the web is an open medium, Bronson expects the use of its sites to be within certain acceptable community standards. Therefore, users are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. Bronson will fully cooperate with any law enforcement authorities or court order requesting or directing Bronson to disclose the identity of anyone posting any such inappropriate information or materials.

Bronson reserves the right to terminate your access to MyChart at any time for any reason.

Website Alterations

Bronson reserves the right to alter or delete material from its site at any time without warning.

Keeping Health Information Safe

Bronson has several safety measures in place to keep your personal health information protected. It is the responsibility of each user to keep their user name and password strictly confidential. This information should never be shared with other. Further, it is the responsibility of the user to keep the medical information contained within MyChart, including MyChart Bedside, confidential including any information exported, saved, or printed from the website or app. Individuals who wish to share MyChart access with others must grant proxy access to those additional individual(s).

Unauthorized access or use of MyChart is strictly prohibited.

Proxy access is required in some instances such as for patients under the age of 18. State law and federal regulations require select services are available to patients confidentially. By consenting to provide proxy access to individuals you are also consenting that the information shared in MyChart can be made visible to those with proxy access. This may include but is not limited to test results, notes, and admission notifications.

Neither Bronson nor any third party affiliates or agents provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of information and materials found or offered on or through MyChart. You acknowledge that such information and materials may contain inaccuracies or errors, and to the fullest extent allowed by law, you release Bronson Healthcare Group and any third party affiliates or agents from any liability for such inaccuracies or errors.

By using this application you signify your agreement to this privacy policy.