Commercial fleet operations rarely stick to a standard 9–5 schedule. Deliveries continue overnight, vehicles break down in the early hours, and clients need urgent updates at all times. When your internal team clocks off, who’s picking up the phone? That’s where TNS 365’s Out of Hours Call Handling becomes a crucial asset for modern fleet-based businesses.
TNS 365 offers a dedicated 24/7 UK-based call handling solution tailored for commercial vehicle and service industries. Designed to support vehicle hire companies, logistics providers, service agents, and manufacturers, this service ensures that every customer query, emergency call, or breakdown report is answered—even in the middle of the night.
With Out of Hours Call Handling, your customers will always reach a trained professional who understands the urgency and nuance of commercial breakdowns and vehicle-related support. TNS 365’s agents follow custom scripts based on your business needs and can escalate calls, log issues, or dispatch technicians as required.
What’s unique about this service is the seamless integration into your existing operation. You don’t need to overhaul your systems or processes—TNS 365 works as an extension of your brand, ensuring consistency in service quality, terminology, and escalation protocols. You’ll also receive detailed call logs and performance reports, giving you complete visibility over what’s happening outside normal hours.
In addition to call handling, TNS 365 offers a full suite of commercial fleet support including mobile tyre repair, vehicle recovery, EV battery recharge, wrong fuel recovery, and tail lift servicing. This means calls are not just answered—they’re actioned by the same reliable support team.
Keeping your fleet operational around the clock requires more than just mechanical support—it requires responsive, professional communication. With TNS 365 handling your after-hours calls, you can rest assured your drivers, partners, and customers are always in safe hands.
Don’t let missed calls turn into missed opportunities. Trust TNS 365 for expert Out of Hours Call Handling that protects your reputation and keeps your operation running 24/7.