Help & Support
Find answers about playing games, completing your daily plan, taking practice tests and managing your subscription.
Last updated: November 6, 2026
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Frequently asked questions
Contact support
Open Braino → Settings → Contact us. Choose the issue type, describe what happened and submit your feedback. You can attach up to three images to help explain the problem.
For a useful report, include the game or test name, level or question number, device model, iOS version and the steps that led to the issue. Remove private information from screenshots. Never include your Apple Account password or full payment-card details.
How to play
Open the Game tab, choose a game and tap Play Game on its details page. Each game has a level list showing completed, available and locked levels. Reopening the details page selects the latest unlocked level. In regular play, an unfinished saved level can resume; a completed level starts fresh when replayed.
Color Stack
Tap a tube to select its top ball, then tap another tube to move it. Balls can move into an empty tube or onto balls of the same color, provided there is room. Sort the balls into completed single-color tubes. Use the displayed tools to restart, undo a move or add an empty tube. A fresh level provides three undos and one extra tube; the badges show what remains.
Pair Quest
Study the cards during the preview, then turn over cards to find matching pairs. Remember their positions and match every pair to finish. Use the hint button when one is available. After completing a regular level, tap Next Level to continue.
Word Puzzle
Swipe through letters on the letter wheel to form the words needed by the crossword. Fill all required squares to complete the level. The shuffle control rearranges the wheel. When available, the hint button animates a letter sequence to guide you toward a missing word.
One–Stroke Path
Trace the entire shape in one continuous stroke. Follow each line once without lifting your finger. Plan the order of branches before starting so that you do not leave an unused line behind.
Robot Flow
Connect the two dots of each matching color. Paths must not overlap, and the completed connections must fill the entire board. Connecting every pair is not enough if cells are still empty. Use the hint button when one is available.
Word Search
Find the listed words in the letter grid. Drag along a straight line through their letters; words can run horizontally, vertically or diagonally, including backward in later puzzles. Found words are highlighted and crossed off the list. Find them all to finish.
Dot Connect
Connect every blue or cyan dot in one continuous route while avoiding the red dots. Move between neighboring dots and plan a route that reaches all safe dots. You can retrace the immediately preceding segment to adjust your route.
Rules, pause and hints
Use the rules icon or How to Play option for a game's instructions. Th