Support Policy

Effective Date: 10 May 2024

Thank you for using the Bracket Maker: Tournament Team mobile application ("App"), developed by Ayesha Bibi ("we", "us", "our"). We are committed to providing excellent support to ensure you have the best possible experience with our App. This Support Policy outlines how you can receive assistance and what you can expect from our support services.

1. Contacting Support

1.1 For any issues, questions, or feedback regarding the App, you can contact our support team via email:

Email: ayeshabibii856@gmail.com

1.2 When contacting support, please provide as much detail as possible about the issue you are experiencing. Include information such as the type of device you are using, the operating system version, and a detailed description of the problem.

2. Support Hours

2.1 Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (UTC). We strive to respond to all inquiries within 48 hours during business days.

3. Types of Support

3.1 Technical Support: Assistance with technical issues related to the App, including installation, updates, and performance problems.

3.2 Account Support: Help with account-related issues such as login problems, password resets, and account management.

3.3 Feature Requests: Suggestions for new features or improvements to the App. While we cannot guarantee that all suggestions will be implemented, we value your feedback and consider it for future updates.

3.4 General Inquiries: Any other questions or feedback related to the App.

4. Self-Help Resources

4.1 Before contacting support, we encourage you to check our self-help resources, which may provide a solution to your issue. These resources include:

• Frequently Asked Questions (FAQs)

• User guides and tutorials

• Troubleshooting tips

You can access these resources within the App or on our website.

5. Reporting Bugs

5.1 If you encounter a bug or error within the App, please report it to us with the following information:

• A description of the bug or error

• Steps to reproduce the issue

• Screenshots or screen recordings (if applicable)

• Device model and operating system version

5.2 Our team will investigate the reported issue and work on a resolution. We appreciate your cooperation in helping us improve the App.

6. Updates and Maintenance

6.1 We regularly release updates to the App to introduce new features, improve performance, and fix bugs. We recommend keeping the App updated to the latest version for the best experience.

6.2 During maintenance periods, certain features of the App may be temporarily unavailable. We will notify users in advance of any scheduled maintenance.

7. Feedback and Improvement

7.1 We value your feedback and use it to improve the App. If you have suggestions or comments, please contact us via email. While we may not respond to every suggestion individually, all feedback is reviewed and considered.

8. Limitations of Support

8.1 Our support services do not include assistance with:

• Third-party devices or software not related to the App

• Issues caused by modifications or unauthorized use of the App

• Problems resulting from the use of outdated versions of the App

9. Changes to this Support Policy

9.1 We may update this Support Policy from time to time to reflect changes in our practices or services. We will notify you of any significant changes by posting the updated policy within the App and updating the effective date. We encourage you to review this policy periodically.

Contact Information

For any support-related inquiries, please contact us at:

Ayesha Bibi
Email: ayeshabibii856@gmail.com

Thank you for using Bracket Maker: Tournament Team. We are here to help you have the best experience possible.