Privacy Policy - BPKIHS Hospital

BPKIHS Hospital (“we,” “our,” “us”) is a mobile application developed and maintained by Midas Health Service Company (“Developer”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application (“App”).

1. Information We Collect

When you use our App, we may collect:

1. Personal Information

   • Name, contact details, age, gender, profile picture, and other optional information you choose to share.

   • Information of relatives if you add them to the App.
     
     

2. Medical Information

   • Appointment history, doctors consulted, prescriptions, and treatment records.
     
     

3. Payment Information

   • Transaction history when you make appointments or use our services.
     
     

4. Device and Usage Information

   • Device type, operating system, log data, app usage patterns, and performance data.
     
     

2. How We Use Your Information

We use your information to:

• Create and manage your account.

• Facilitate booking of appointments.

• Provide access to doctor and department information.

• Maintain your medical records.

• Manage payment history.

• Personalize your App experience (including profile pictures and relatives’ data).
  
  

3. Permissions and App Features

• Photos/Media: Only used if you upload a profile picture.

• Phone Number: Used to verify your account and manage appointments.

We do not access your files, camera, or other personal data without your explicit consent.

4. Sharing and Disclosure of Information

We never sell or rent your data. Information may be shared only when necessary:

• With healthcare providers for your appointments.

• With third-party service providers for App maintenance or improvement (under strict confidentiality agreements).

• When required by law, or to protect our rights, safety, or security.
  
  

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to keep your data safe, no system is completely secure, so please use caution when sharing sensitive information.

6. Your Rights

You can:

• Access, update, or delete your personal information at any time.

• Withdraw consent for certain data processing.

• Opt out of notifications or marketing messages.
  
  

For any requests regarding your data, contact us at info@midastechnologies.com.np.

7. Data Retention

We retain your personal and medical data only as long as necessary to:

• Provide services.

• Fulfill legal obligations.

• Maintain records.
  
  

If you request deletion, we will remove your data unless legal or medical requirements prevent immediate removal.

8. Third-Party Links

The App may contain links to external websites or services. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Continued use of the App after changes indicates your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns regarding your privacy or this policy, please contact:

BPKIHS Hospital
Developer: Midas Health Service Company
Email: info@midastechnologies.com.np