Last Updated: July 28, 2026
BKWiki ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the BKWiki mobile application, web application, and related services (collectively, the "Service").
By using BKWiki, you agree to the collection and use of information in accordance with this Privacy Policy.
BKWiki is an informational platform that provides general information about banks operating across Africa, including but not limited to:
Bank profiles
Branch and ATM locations
Account types
Loan products
Card products
Mobile banking services
Other banking products and services
Banking terminology
Banking industry structure
Banking regulations
Educational content related to finance and banking
BKWiki does not provide banking services, hold customer deposits, process financial transactions, or represent any bank unless explicitly stated.
Depending on how you use BKWiki, we may collect the following categories of information.
You may voluntarily provide:
Name
Email address
Profile information
Feedback
Messages sent through contact forms
Reports about incorrect information
Feature requests
Providing this information is optional unless required for a specific feature.
When you use BKWiki, we may automatically collect:
Device type
Operating system
Browser information
IP address
Device identifiers
Language preference
App version
Crash reports
Usage statistics
Pages viewed
Search history within the application
Date and time of access
This information helps us improve the performance and reliability of our Service.
If you allow location permissions, BKWiki may use your approximate or precise location to:
Find nearby bank branches
Find nearby ATMs
Improve location-based search results
Location access is optional and can be disabled at any time through your device settings.
We use collected information to:
Operate the Service
Improve user experience
Respond to inquiries
Provide customer support
Maintain application security
Detect abuse or fraud
Analyze application performance
Improve search functionality
Improve banking information accuracy
Develop new features
Send important service notifications
We do not sell your personal information.
Information displayed within BKWiki is collected from publicly available sources, official publications, financial institutions, regulatory bodies, and other trusted references.
While we strive for accuracy, banking information may change over time.
Users should always verify critical information directly with the relevant financial institution before making financial decisions.
The web version of BKWiki may use cookies and similar technologies to:
Remember preferences
Improve website functionality
Analyze website traffic
Maintain user sessions
Users can disable cookies through their browser settings, although some features may not function properly.
We may use analytics services to understand how users interact with BKWiki.
Analytics may collect:
Device information
Session duration
Screens visited
User interactions
Crash reports
Analytics data is used only to improve the Service.
BKWiki may integrate third-party services including:
Cloud hosting providers
Analytics providers
Crash reporting services
Mapping services
Authentication providers
Content delivery networks
These providers may process limited information necessary to perform their services and are required to protect your information in accordance with applicable privacy laws.
We do not sell or rent your personal information.
We may share information only in the following situations:
When required by law
To comply with legal obligations
To protect our legal rights
During a merger, acquisition, or business transfer
With trusted service providers acting on our behalf
We retain personal information only as long as necessary to:
Provide the Service
Meet legal obligations
Resolve disputes
Enforce agreements
When information is no longer required, it is securely deleted or anonymized where practical.
We implement reasonable technical and organizational measures to protect your information from:
Unauthorized access
Disclosure
Alteration
Loss
Misuse
However, no method of electronic storage or transmission over the Internet is completely secure, and we cannot guarantee absolute security.
BKWiki is not directed toward children under the age required by applicable law in their jurisdiction to independently consent to data processing.
We do not knowingly collect personal information from children without appropriate authorization where required. If you believe a child has provided personal information, please contact us so we can remove it where appropriate.
Depending on your location, applicable law may provide rights such as:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing
Object to processing
Withdraw consent where processing is based on consent
Requests may be submitted using the contact information below.
Your information may be processed in countries other than your own where our service providers operate.
Where applicable, we take reasonable steps to ensure appropriate safeguards are in place for international transfers.
BKWiki may contain links to external websites, including official bank websites and regulatory authorities.
We are not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of those websites separately.
We may update this Privacy Policy periodically.
When significant changes are made, we will update the "Last Updated" date and, where appropriate, provide additional notice through the application or website.
Continued use of BKWiki after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or your personal information, please contact us at:
BKWiki
Email: support@bkwiki.com
Website: https://www.bkwiki.com
By using BKWiki, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.