Last Updated: 16 May 2025
BITEXEL ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, create an account, or use our services, including buying, selling, and trading cryptocurrencies, in compliance with applicable privacy laws and Google Play Store policies.
We may collect several types of information from and about users of our website and app, including:
Account Information: When you create an account, we may collect personal information such as your name, email address, and password.
Verification Information: Identification documents and other data necessary to comply with legal and regulatory requirements (e.g., KYC/AML).
We use the information we collect for the following purposes:
To create and manage your account.
To enable you to use the platform’s features and services.
To provide customer support and respond to your inquiries.
To personalize your experience and improve our services.
We may share your information in the following situations:
With third-party service providers: We may share your information with third-party providers who assist in operating our platform, including payment processors, analytics providers, and identity verification services.
For legal reasons: We may disclose your information if required by law, court order, or government investigation.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
You have the following rights regarding your personal information:
Access and Update: You can access and update your personal information through your account settings.
Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages. Please note that you may still receive service-related communications.
Account Termination: We reserve the right to suspend or terminate your account. Additionally, the platform may be taken offline or discontinued at our discretion.
Our website or app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their privacy policies before sharing any personal information.
Our app complies with Google Play Store’s policies regarding user data and privacy. This includes adherence to the following principles:
Data Minimization: We only collect information necessary for the app’s functionality and performance.
User Consent: We obtain explicit consent before collecting personal or sensitive data.
Transparency: We provide clear and accessible information about data collection and use.
User Controls: We offer settings to allow you to control your data, including options to opt in or opt out of data collection.
We may update this Privacy Policy periodically. If significant changes occur, we will notify you by email or through our platform. Your continued use of the Services after such changes indicates your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Email: info@bitexel.com