Manuals

Hardgoods- General

QARM.001 - QA Manual - Christmas - Existing Vendors- English

QARM.001 - QA Manual - Christmas - Existing Vendors - Chinese

QARM.002 - QA Manual - Christmas - New Vendors- English

QARM.002 - QA Manual - Christmas - New Vendors- Chinese

QARM.003 QA Requirements Manual - Hardgoods- English

QARM.003 QA Requirements Manual - Hardgoods- Chinese

Home Textiles/Soft Home

HOME AND NURSERY TEXTILES MANUAL - Version 1-FY18  - English

HOME AND NURSERY TEXTILES MANUAL - Version 1-FY 18 - Chinese

Baby, Bath & Beauty- Formulated Products & Cosmetics

Baby Bath & Beauty Manual

Policies, Procedures & General Protocols

Policies

• Angora Rabbit Fibre Policy

• Metal Contamination for Textile Product

• Metal Contamination for Textile Product Policy - Chinese Translation

• Age Grading Guidelines for Toys

• AZO Dyes in Textiles and Leather Products

• POL.080- Oxo-degradable plastics

Procedures

• Metal Contamination for Textile Product Procedure

• Metal Contamination for Textile Product Procedure - Chinese Translation

• Procedure - Unifi Repreve Polyester - Fiber made from Recycled Materials

General Protocols

• QAR.036 - Requirements Diswashing Testing

• QAR.063 - Restricted & Prohibited - Chemicals List

• QAR.065  High level General Requirements for Chemicals (level 5 items)

• QAW.001 Battery Operated Product Warnings

Protocols

• PRO.006 Guidance for Level 3 Food products - General Regulatory Requirements (indication only)  

• PRO.008 - Illegal Logging Requirements for Level 3 Products made from Paper or Timber

ACCC Product Bans

Product Bans in Australia

Supply of Paper, Pulp and Timber Products

Deforestation is a real risk to our business, our supply chain, our customers, and our planet. Along with meeting legal requirements, BIG W has made further commitments as part of our Sustainability Goals for 2025 as shown below:

• Policy - Paper, Pulp and Timber

• GUI.038- Guidance- Certified Paper Pulp Timber Products & Packaging Requirements (Supplier)

• Supplier Mailout - Illegal logging requirements

• Master Template_Illegal Logging _ Questionnaire_September 2020

QA Protocols for Level 3 and 5 Products

Baby & Nursery

QAR.013 - Reusable Melamine and Plastic Tableware - V6 - Updated November 2023 (Includes baby feeding utensils, bowls, and plates)

QAR.051 - Strollers, Prams and Accessories - V3 - Updated February 2024

QAR.052 - Cots, Bassinets & Other Infant Sleeping Spaces - V2 - Updated February 2024

QAR.078- Baby Wipes

QAR.096 - Silicone Tableware, Kitchenware, Bakeware & Storage - V1 - NEW February 2024 (Includes silicone feeding bowls and utensils for babies)

QAR.102 - Highchairs - V2 - Updated February 2024

QAR.107 - Baby Care & Accessories - V1 - NEW February 2024 (Includes baby bottles, dummies, dummy chains, and training cups)

QAR.108 - Baby Activity Products - V1 - NEW February 2024

Bags & Luggage

QAR.104 - Paper Shopping Bags - V1 - NEW February 2024

QAR.105 - Reusable Shopping Bags - V1 - NEW February 2024

QAR.121 - Sports Bags, Backpacks & Similar - V2  - Updated August 2024

Bath, Beauty & Health

QAR.075 - Cosmetic & Bath Accessories - V3 - Updated February 2024

QAR.095 - Bathroom Accessories - V1 - NEW February 2024

QAR.097 - Bathroom & Kitchen Scales - V1 - NEW February 2024

Camping, Gardening & Outdoors

QAR.060 - Camping and Outdoor Equipment and Accessories - Updated January 2024  

QAR.061 - Inflatable Furniture - V2  - Updated January 2024

QAR.122 - Gardening Tools & Accessories - V1- NEW January 2024

QAR.129 - Outdoor and Garden Decorations - V1 - NEW August 2024

QAR.131 - BBQ Fuels & Similar - V1 - NEW August 2024

QAR.135 - Coolers - V1 -NEW April 2025

Cleaning & Household Essentials

QAR.123 - Cleaning Accessories - V1 - NEW February 2024

QAR.124 - Food Contact Bags, Wrap & Similar - V1 - NEW February 2024

QAR.125 - Disposable Bin Liners & Tidy Bags - V1 - NEW February 2024

Electrical Appliances and Accessories

QAR.110 - Electrical Accessories - V1 - NEW February 2024

QAR.111 - Rechargeable Batteries and Chargers - V1 - NEW February 2024

QAR.112 - Non-Rechargeable Batteries (Primary Batteries) - V1  - NEW February 2024

QAR.113 - Button and Coin Cell Batteries - V1  - NEW February 2024

QAR.114 - Household Electrical Appliances - V1 - NEW March 2024

QAR.115 - Electric Room Heaters - V1 - NEW March 2024

QAR.116 - Power Supplies - V1 - NEW March 2024

QAR.117 - Light Globes: Self-Ballasted CFL and LED Globes - V1  - NEW February 2024

QAR.118 - IT (Information Technology) and AV (Audio Visual) Equipment - V1 - NEW March 2024

QAR.119 - Luminaires - V1 - NEW March 2024

QAR.130 - Electric Cooling Fans - V1 - NEW March 2024

Furniture

QAR.029 - Storage Furniture - V2 - Updated February 2024

QAR.030 - Chairs - V2 - Updated February 2024- Includes Beanbags

QAR.031 - Tables & Desks - V2 - Updated February 2024 

QAR.032 - Bed Furniture - V2 - Updated February 2024

QAR.033 - Children's Furniture - V2 - Updated November 2023

Home/Decorator

QAR.018 - Candle Holders - V3 - Updated August 2023

QAR.019 - Candles - V3 - Updated August 2023

QAR.021 - Hanging & Table Home Decorations- V3 -  Updated February 2024

QAR.025 - Plastic Suction Cups and Hooks- V3 - Updated August 2023

QAR.064 - Reed Diffusers - V2 - Updated August 2024 

QAR.075 - Cosmetic & Bath Accessories - V3 - Updated February 2024

QAR.095 - Bathroom Accessories - V1 - NEW February 2024

QAR.109 - Vases, Plant Pots & Faux Plants - V1- NEW February 2024

QAR.120 - Curtains & Accessories - V1 - NEW February 2024

Kitchenware/Table Top

QAR.013 - Reusable Melamine and Plastic Tableware - V6 - Updated November 2023

QAR.014 - Ceramic Tableware, Cookware, Bakeware & Storage - V6 - Updated August 2023

QAR.023: Reusable Plastic Kitchenware, Cookware, Lunch, Bakeware & Storage- V4 - Updated September 2024

QAR.024: Glass Tableware, Kitchenware, Cookware, Bakeware & Storage - V4 - Updated August 2023

QAR.072: Wooden Tableware, Kitchenware & Storage - V3 - Updated August 2023

QAR.073: Metal Tableware, Kitchenware, Cookware, Bakeware & Storage - V4 - Updated September 2024

QAR.096 - Silicone Tableware, Kitchenware, Bakeware & Storage - V1 - NEW February 2024

QAR.097 - Bathroom & Kitchen Scales - V1 - NEW February 2024

Laundry and Storage

QAR.034 - Clothing Racks, Stands and Airers- V2- Updated February 2024

QAR.098 - Ironing Boards & Covers - V2 - Updated February 2024

QAR.103 - Home / Laundry Storage & Accessories - V2 - NEW February 2024

Office & Technology 

QAR.026 - Car Chargers - V2- Updated February 2024

Party, Cards & Wraps 

QAR.007 - Ribbons, Bows, Present Toppers & Tape - V6 - Updated November 2023

QAR.008 - Cards, Tags, Wrap, Bags and Boxes - V5 - Updated August 2024

QAR.010 - Stockings, Sacks & Tree Skirts - V5 - Updated November 2023

QAR.015 - Non-Plastic Disposable Tableware, Tablecloths and Bakeware - V6 - Updated November 2023

QAR.027 - Plastic Table Cloth and Runner _ V3 - Updated November 2023

QAR.037 - Masks, Hats & Headwear for Costume Use - V4 - Updated November 2023

QAR.038 - Costumes - V5 - Updated August 2023

QAR.039 - Felt Runners and Placemats - V2 - Updated August 2023

QAR.136 - Glow Sticks - V1 - NEW May 2025

Pet

QAR.057: Toys and Costumes for Dogs and Cats- V4- Updated November 2023

QAR.126: Pet Accessories - V2 - Updated May 2025

QAR.127: Pet Food Bowls and Food Contact Items - V2 - Updated May 2025

QAR.128: Pet Blankets and Bedding - V1 - NEW August 2024

Seasonal

QAR.002 - Christmas Tree Decorations - General - V6 - Updated August 2023

QAR.002 Part A- Plastic Ornaments - V5 - Updated August 2023

QAR.002 Part B- Child Appealing Ornaments - V3 - Updated August 2023

QAR.002 Part C- Glass Ornaments - V4- Updated August 2023

QAR.002 Part D- Metal Ornaments - V4- Updated August 2023

QAR.002 Part E- Wooden Ornaments - V4- Updated August 2023

QAR.003 - Seasonal Decorations & Gifting - V7- Updated November 2023

QAR.004 - Seasonal Freestanding Decorations - V4- Updated August 2023

QAR.005 - Christmas Trees - V7- Updated August 2023

QAR.006 - Wreaths and Garlands - V5 - Updated August 2023

QAR.007 - Ribbons, Bows, Present Toppers & Tape - V6 - Updated November 2023

QAR.008 - Cards, Tags, Wrap, Bags and Boxes - V4 - Updated November 2023

QAR.009 - Tinsel - V4- Updated August 2023

QAR.010 - Stockings, Sacks & Tree Skirts - V5 - Updated November 2023

QAR.011 - Plush Toys INCLUDING ANIMATED PLUSH - V4 - Updated July 2024 

QAR.016 - Bons Bons - V5- Updated August 2023

QAR.017 - Christmas Lighting - V3 - Updated August 2023

QAR.020 - Christmas Tree Bags - V4- Updated August 2023

QAR.025 - Plastic Suction Cups and Hooks  - V3 - Updated August 2023

QAR.027 - Plastic Table Cloth and Runner _ V3 - Updated November 2023

QAR.039 - Felt Runners and Placemats - V2 - Updated August 2023

Soft Home

QAR.022 - Cotton Napery - V3 - Updated August 2023

QAR.039 - Felt Runners and Placemats - V2 - Updated August 2023

Sporting & Fitness Equipment

QAR.067 - Exercise Machinery -V1 - NEW January 2024

QAR.068 - Exercise Recovery Equipment and Fitness/Sporting Accessories - V1 - NEW January 2024

QAR.069 - Sporting Equipment (Non-Machinery) - V2 - Updated August 2024

Stationery, Arts & Craft

QAR.028 - Children's Arts & Crafts for Ages 14 and Under - V4  - Updated November 2023

QAR.048 - Stationery-Paper, Notebooks and Labels - V3 - Updated November 2023

QAR.049 - Writing Instruments - V4 - Updated November 2023

QAR.050 - Stationery- Office Accessories - V3 - Updated November 2023

QAR.091  - Document Filing & Desktop Storage  - V3 - Updated November 2023

QAR.093 - Cases & Pouches - V3 - Updated November 2023

QAR.094 - Clipboards, Whiteboard & Corkboards - V3 - Updated November 2023 

QAR.106: Arts, Crafts, Hobbies & Design for Adults - V1 - New November 2023

Toys & Leisure

QAR.011 - Plush Toys - Updated October 2023 

QAR.040 - Indoor Toys & Games - V4 - Updated November 2023

QAR.044 - Ride On Toys and Bikes for Children - V2 - Updated November 2023

QAR.045 - Outdoor Toys & Games - V2  - Updated November 2023

QAR.047 - Aquatic Toys, Portable Swimming Pools and Flotation Aids - V2 - Updated November 2023

Wheels

QAR.056 - Bikes, Wheels and Helmets for adults, including e-rideables - Updated January 2024

Desktop Review Forms for Level 3 Products

Guidance for Vendors on the Desktop Review Process including FAQs.

Desktop Review Guidance

General Template (to be used if a specific checklist does not apply)

QAR.10001 - General checklist for Level 3 items

Products Containing Button Batteries (Both Level 1 and Level 3)

QAR.10033 - QA Checklist- Products Containing Button and Coin Cell Batteries

Audio Visual Equipment

Refer to requirements in QAR Protocols for Electrical Appliances and Accessories

Baby and Nursery

Refer to requirements in QAR Protocols for Home/Decorator

Bath, Beauty & Health

QAR.077 -  Checklist for Level 3 - Bath & Beauty (Cosmetics)

QAR.10025- Checklist for Level 3- Reusable Face Coverings

Camping & Outdoor

Refer to requirements in QAR Protocols for Camping and Electrical Appliances and Accessories

QAR.10006 - Checklist for L3 - Gas operated stoves and grills

Electrical Equipment

Refer to requirements in QAR Protocols for Electrical Appliances and Accessories except for Level 3 Heaters and Electric Blankets/Throws in which case the below checklists apply:

QAR.10029- QA Requirements for Electric Heaters

QAR.10030- QA Requirements for Electric Blankets and Throws

Food

QAR.10027- Checklist for L3 - Food

Furniture

Refer to requirements in QAR Protocols for Furniture and:

QAR.10031- QA Requirements for High Risk Furniture Products and Supply Chains

Note: your Quality Partner or Specialist will advise if these requirements apply to you

Gardening

QAR.10002 - Checklist for L3 - Petrol containers

Home/Decorator

Refer to requirements in QAR Protocols for Home/Decorator

Home Essentials

Refer to requirements in QAR Protocols for Electrical Appliances and Accessories

Information Technology (IT) Equipment

Refer to requirements in QAR Protocols for Electrical Appliances and Accessories

Kitchenware/Table Top

Refer to requirements in QAR Protocols for Kitchenware/TableTop

Party/Cards & Wraps

Refer to requirements in QAR Protocols for Party, Cards and Wraps

Seasonal Home

Refer to requirements in QAR Protocols for Seasonal Products and Electrical Appliances and Accessories

Stationery, Arts & Craft

Refer to requirements in QAR Protocols for Stationery, Arts and Crafts

Technology

Refer to requirements in QAR Protocols for Electrical Appliances and Accessories

Toys & Leisure

Refer to requirements in QAR Protocols for Toys and Leisure