Privacy Policy for Bega App
Effective Date: July 21, 2026
1. Introduction
Welcome to Bega, operated by Big Apps Lmt. We respect your privacy and are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Bega (Package Name: com.app.Bigmartcustomer). By using the App, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To provide you with quick commerce delivery, store browsing, and smooth user experience, we collect the following types of information:
Personal Information: When you register, place an order, or save a delivery address, we collect personal details such as your name, phone number, email address, and physical delivery address.
Location Data: We collect and process your location data (including precise GPS coordinates) while the app is in use (foreground access) to:
- Find and display the nearest stores available to you.
- Calculate accurate delivery estimates, delivery availability, and shipping charges.
- Set and verify your physical delivery location for your orders.
Note: Location data is collected strictly while using the app and is shared with assigned delivery partners solely for order fulfillment. You can enable or disable location services through your device settings.
Transaction and Order Data: We keep a record of the products you order, order IDs, total amounts, and delivery instructions.
Device Information: We may collect information about your mobile device, including hardware model, operating system, and unique device identifiers to ensure app stability and fix crashes.
3. How We Use Your Information
We use the collected information for various purposes, including:
- To process and deliver your grocery/product orders.
- To manage your user account and saved delivery addresses.
- To facilitate delivery tracking and send notification alerts/OTPs for order fulfillment.
- To improve our App's functionality, performance, and user experience.
- To provide customer support and respond to your queries.
4. Sharing Your Information
We do not sell your personal information. We share your information only in the following necessary situations:
- Delivery Partners: We share your delivery address, recipient name, contact number, and order location with our delivery partners solely for the purpose of fulfilling your active order.
- Third-Party Service Providers: We use secure third-party services like Supabase for authentication, secure database management, and hosting. These providers have access to your data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Data Security
We value your trust in providing us with your Personal Information. We use commercially acceptable means and secure backend services (Supabase) to protect your data. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention and Account Deletion
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
User Rights & Deletion: You have the right to request the deletion of your account and personal data. You can delete saved addresses within the App. For complete account deletion, please contact us at rakeshsaini14314144@gmail.com.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
8. Contact Us
If you have any questions, concerns, or suggestions about our Privacy Policy, please contact us at:
Developer / Legal Entity: Big Apps Lmt.
App Name: Bega
Email: rakeshsaini14314144@gmail.com , bsbhabhiwal@gmail.com