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eCommerce apps have soared in popularity thanks to a single concept they pioneered: bringing the goods to the consumer rather than the other way around. An app like Alibaba, Amazon, and eBay was among the first ones to introduce the concept of e-commerce platforms, and their popularity prompted a slew of new businesses to follow suit.

Given that you can purchase or sell any kind of product or service through your e-commerce platform, and that you can rely on factors such as digital media to popularise your e-commerce site, investing your hard-earned money to launch an e-commerce site is a perfect way to generate maximum revenue.

When you have the best mobile app developers on your team, you can create an app like Alibaba that rivals. If you’re thinking about starting an online store and need some advice on how to grow your business through an eCommerce platform, this article will help.

Features For Buyers

Buyers, similar to the sellers, would enjoy certain functionalities provided by your app like Alibaba. Some of them are:

  • Customer Registration & Profile: Customers should be able to log in via their email address or contact numbers and also, using their social media accounts. This will make the registration process quick and simple.

  •  User Authentication & Account Page: Users should be able to manage their accounts including personal information, passwords, etc. They are given the authority to make their profile visible only to those buyers who they are communicating for business purposes.

  • Product Purchasing: This functionality enables the user to search for a respective item and then order it without any difficulty.

  • Messaging: Buyers can communicate with any seller in the app like Alibaba to discuss product information or to clarify any doubts.

  • Wishlist: Users can add items to the wishlist, monitor the total price, manage the quantity and checkout from the wishlists.

  • Payment: The app should be integrated with a standard payment gateway that enables the user to pay using any method. Users can pay via online payment, net banking, plastic cards, cash on delivery, etc.

  • Shipping: As soon as the shipment is confirmed by the suppliers, the buyer should get a notification/message containing the tracking number. Using the number, buyers can track the location of their order.

  • Ratings & Reviews: Buyers can rate the services provided by your app like Alibaba and leave feedback for the administrator to notice and help resolve any issue.

  • Notifications: Apart from getting updates about shipment and tracking, your app like Alibaba should be able to send notifications to the users notifying them about offers or discounts. The notifications can also inform about trades, newsletters, etc.

  • Disputes: The app should allow users to dispute if they are not satisfied with the product. Users can also ask the seller for a refund, for similar reasons. 

  • Customer Support: The functionality of customer support should be available at all time on your app like Alibaba. The page should contain FAQs for the convenience of buyers as well as sellers.

Safety Of Transactions

After the launch of Alibaba, users faced a major concern of uncertainty and security. People wanted to know if the sellers/buyers were legit and if the payment system was safe. The app implemented various security mechanism for the same. You can also consider these measure while developing your app like Alibaba

  • Subscriptions: Getting a subscription will prove to be extremely beneficial. Sellers will be able to provide better storefronts. Merchants that join the gold subscription, get improved storefronts and access to a variety of sophisticated management and analytics resources.

  • Value-Added Services: Your app like Alibaba would offer various types of value-added services integrated with advanced technologies. These technologies include data analytics, logistics, refunds, product showcasing, cargo shipping, etc.

  • Storefront Fees: Your app should consist of tools that would help the sellers advance their storefronts and management. Just like Alibaba, you can also get software developed and sell that to the merchants.

  • Online Marketing Services: Currently, Alibaba has approximately 10 million active merchants. To help to display the services provided by the merchants, your app should provide display marketing services.


Final Thoughts


Alibaba has made a remarkable reputation in the eCommerce marketplace. It took approximately 20 years for Alibaba to create an organization of 600+ million active customers per annum. This is an opportunity to get an app like Alibaba developed for your business. With the right mobile application development company, it would not be difficult at all.

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