Privacy Policy
Effective Date: November 9, 2024
Contact Email: support@bhalahomecareservices.com
Introduction
This Privacy Policy explains how Bhala Home Care Services ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use the BHCS Service Man app (the "App"). By using this App, you agree to the practices described in this policy.
1. Information We Collect
We collect information to enable efficient booking, communication, and service delivery within the app. The types of information we collect include:
Personal Information: Name, contact details (email, phone number), profile picture, and skill set details.
Location Information: Real-time location when using the app for navigation and customer service.
Device Information: Device type, operating system, and IP address to optimize app performance.
Usage Data: Information about how you interact with the app (e.g., screen views, features accessed) to improve functionality and user experience.
2. How We Use Your Information
We use the collected information to:
Manage and optimize service bookings and appointment schedules.
Communicate with you regarding service requests, updates, and customer details.
Facilitate location-based services for real-time tracking during active bookings.
Improve the app’s performance, security, and user experience.
3. Information Sharing and Disclosure
Your information may be shared in the following ways:
With Customers: To confirm service details, timing, and status.
With Third-Party Service Providers: For app analytics, technical support, or payment processing.
For Legal Reasons: To comply with laws, respond to legal requests, or protect the rights, safety, or property of Bhala Home Care Services and its users.
4. Data Security
We employ administrative, technical, and physical safeguards to protect your information. While we strive to secure your data, no method of transmission over the internet is completely secure.
5. Data Retention
We retain your data as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Choices and Rights
Account Access: You may update or correct your account information through the app.
Location Access: You can manage location permissions in your device settings.
Data Deletion: You may request account or data deletion by contacting us at support@bhalahomecareservices.com.
7. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted in the App and, if significant, we will notify you.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@bhalahomecareservices.com.