Place: Haveri, Karnataka

Thank you for using BharatNova - India's first Aadhaar-verified social media platform. This digital portal, including its App and website, is a digital property owned and operated by SATYAVRATNOVA TECHNOLOGIES PRIVATE LIMITED.

SATYAVRATNOVA TECHNOLOGIES PRIVATE LIMITED or any of its affiliates or associate companies or subsidiaries (hereinafter collectively referred to as “BharatNova”, “Company”, “Firm”, “we”, “us”, or “our”), prescribes this Privacy Policy (the “Privacy Policy” / “Policy”), last updated on Tuesday, 14 October 2025, which describes how we collect, use, store, and disclose your (hereinafter referred to as “You”, “User(s)”, or “Your”) Personal Information when you visit our BharatNova website or mobile application (collectively “Platform” or “Digital Platform”) or use available services in the capacity of a Normal User, Paid User, Influencer, Leader, and/or Page Creator, the BharatNova email plugins, the BharatNova chrome extension, and any other website or mobile application or plugins that link to this Privacy Policy in our capacity as a controller of your Personal Information.

This electronic record is generated by a computer system and does not require any physical or digital signatures. By accessing BharatNova Website or App or using our services, you are consenting to be bound by this User Agreement. Please ensure that you read and understand all the provisions of this document before you start using the BharatNova, as you shall be bound by all the terms and conditions herein of this electronic contract. If this document is not in a language that you understand, you shall contact BharatNova at the email info@bharatnova.com, failure to do so within 24 (Twenty-Four) hours from the time of receipt of this document and your continued use of our platform after that shall be considered as your understanding and acceptance of the terms and conditions of this document.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THIS APPLICATION OR AVAIL ANY OF THE SERVICES BEING PROVIDED THEREIN.

More particularly, this Privacy Policy explains what information of yours will be collected when you access the Services through our Website or App, how such Personal Information will be used, stored, shared, and how you can control the collection, correction, and/or deletion of your Personal Information in pursuance of the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023. We will not use or share your Personal Information with anyone except as described in this Privacy Policy. The use of information collected through our portal shall be limited to the purposes under this Privacy Policy and our Terms of Use to users. Capitalised terms not specifically defined herein shall have the same meaning as ascribed to them in the Terms.

Supplemental clauses in the Privacy Policy or documents that may be posted on our platform from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to the Privacy Policy from time to time. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms of Privacy Policy every time you use our platform so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Privacy Policy by your continued use of our portal after the date such revised Privacy Policy is posted.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not access our Platform including Website, App, or our Services. If you still have any questions or concerns, please contact us at info@bharatnova.com.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

Summary of the Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with our portal and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We may process sensitive personal information, when necessary, with your consent or as otherwise permitted by applicable law.

Do you receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.

How do you process my information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do I exercise my rights? The easiest way to exercise your rights is by sending an email to us at: info@bharatnova.com, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Overview of the Policy

A. This Privacy Policy applies to the Users of BharatNova, its App, and Services anywhere in India as well as if users are accessing its services from anywhere outside India, including the Users of its features and other services. This Privacy Policy describes how BharatNova, its App, and affiliates collect and use your personal data or information.

B. BharatNova and its App is a digital property owned and operated by SATYAVRATNOVA TECHNOLOGIES PRIVATE LIMITED. We are committed to protecting and respecting your Privacy. We do collect your personal information and process your personal data in accordance with the Information Technology Act, 2000 (also known as ITA-2000, or the IT Act), Digital Personal Data Protection Act, 2023, and other national and state laws which relate to the processing of your personal data.

C. We collect your information in order to provide and continually improve our services. Our Privacy Policy is subject to change at any time without notice, to make sure you are aware of any changes, please review this Policy periodically. All the Service Partners or Independent Partners who are working with or for us, or who have access to personal information, will be expected to read and comply with this Policy. No third-party may access or process sensitive personal information held by us without having first entered into a Confidentiality Agreement.

1. Personal Information We Collect

1.1. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our platform, register on our platform, purchase a subscription plan, and in connection with other activities, services, features, or resources we make available on our platform. Users may be asked for personally identifiable information (such as your name and email address) etc. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain platform-related activities. The information we may collect via our platform depends on the content and Services You Use.

1.2. Your Personal Data: We may ask you to provide us with certain demographic and other required information when you choose to avail our services available on our platform as a Normal User, Paid User, Influencer, Leader, or Page Creator. It may include, but is not limited to:

• 1.2.1. First name and Last name

• 1.2.2. Email address

• 1.2.3. Phone number

• 1.2.4. Aadhar KYC Details

• 1.2.5. Address, State, Province, ZIP/Postal code, City

• 1.2.6. Location Access (You can also choose to share your location in your profile)

• 1.2.7. Username and Password

• 1.2.8. Usage Data

• 1.2.9. Date of Birth (DOB)

• 1.2.10. Account details such as User ID, Password

• 1.2.11. Payment details

1.3. User-specific information: If you are registered as an Influencer, Leader, or Page owner on BharatNova, we may ask you to provide us with certain specific information in relation to your account specification in addition to the information mentioned in clause 1.2 of this document.

1.4. Non-Personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our platform. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our platform, such as the operating system and the Internet service providers utilized and other similar information.

1.5. Aadhar KYC Details: As BharatNova is an Aadhaar-verified social media platform, empowering authentic digital engagement across the country, based on your consent, we may collect and use your Aadhar Information for safety, security, and identification purposes.

1.6. Data from Social Networks: Users' information from Social Networking sites, such as Facebook, Google+, Instagram, YouTube, Pinterest, Twitter/X, including your name, your social network username, location, gender, birthdate, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join our platform.

1.6. Geo-Location Information: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our platform, to provide location-based services. If you wish to change our Access or Permissions, you may do so in your device’s settings.

1.7. Push Notifications: We may request to send you push notifications regarding your account or our platform. If you wish to opt-out from receiving these types of communications, you may turn them off in your Device’s settings.

1.8. Mobile Device Access & Data: We may request access or permission to certain features from your mobile device, including your mobile device’s storage. If you wish to change our access or permission, you may do so in your Device’s settings.

1.9. Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

2. Automatic Collection of Information

2.1. When you access our platform or use the Services by or through a mobile device, we may collect certain usage data automatically. Usage Data may include information such as your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2.2. Derivative Data: Information our platform or servers automatically collect when you access our platform, such as your native actions that are integral to the platform, including liking, replying to a message, as well as other interactions with the platform and other Users via server log files.

2.3. Additional details such as display image, alternate mobile number, alternate email address might be collected. In addition to the above information, for the mobile application, other information required for a smooth mobile experience, including but not limited to SMS access, location access, auto-OTP verification, camera/gallery/contacts access, for various functionalities within the platform have to be provided.

2.4. When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

2.5. You will be required to sign in to our platform using a User ID, PIN/Password, which you will provide while signing up. Additionally, you have an option to sign in to the application with your fingerprint or face ID available on your mobile device.

3. Sources of Personal Information

3.1. We obtain the categories of personal information listed above from the following categories of sources:

• 3.1.1. Directly from You. For example, from the forms you complete on our platform or Services, preferences you express or provide through our Services, or from your purchases on our Services.

• 3.1.2. Indirectly from You. For example, from observing your activity on our platform.

• 3.1.3. Automatically from You. For example, through cookies we or our Service Providers set on your Device as you navigate through our Service.

• 3.1.4. From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors for payment processing, or other third-party vendors that we use to provide the Service to you.

• 3.1.5. From Ad Partners. Our advertising partners may provide us with information including, without limitation, browser cookie, user information such as email addresses, demographic or interest-related data, and details of content viewed, or actions performed on a website or application.

4. Use of Personal Information

4.1. Having accurate information about you permits us to provide you with a smooth, efficient, and customized Service experience. Specifically, our platform may collect and use Users' personal information to improve Service; to Personalize User Experience; to improve our Working; to Process Payments; to run a promotion, contest, survey; to send periodic emails; Research and Development; or Legal Requirements etc.

4.2. We may use Personal Data for the following purposes:

• 4.2.1. To provide and maintain our Service, including to monitor the usage of our Service.

• 4.2.2. To manage Your Account: to manage Your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.

• 4.2.3. To verify and secure your Identity: The information collected by us shall be utilized to ensure the safety and security of our users, services, and user accounts. Such use shall include, without limitation, verification of user identity, authentication of accounts including Aadhaar-based authentication in accordance with applicable laws, and protection against fraud, unauthorized access, or any unlawful activity. The information may further be used to assess, maintain, and enhance the safety and quality of content on our platform, including conducting investigations and enforcing our policies, terms of service, and applicable legal requirements.

• 4.2.4. For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service.

• 4.2.5. To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.

• 4.2.6. To provide You with news, special offers, events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information. We may also provide you with the complaint resolution status raised through Nova ticketing system.

• 4.2.7. To manage Your requests: To attend and manage your requests to us.

• 4.2.8. To personalize your experience: The information collected by us may be utilized for the provision, operation, enhancement, and personalization of our services, including the display of relevant content and advertisements, user recommendations, and facilitation of discovery of affiliates, third-party applications, and services. Such information, together with publicly available data, may also be used to train machine learning or artificial intelligence models for the purposes set forth in this Privacy Policy.

• 4.2.9. For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.

• 4.2.10. For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

4.3. More particularly, we may use your personal information for the following purposes:

• 4.3.1. To provide you functionality with the extension/plug-ins and Services

• 4.3.2. To analyze trends for how the Services and our platform is used

• 4.3.3. To improve the Services and our platform

• 4.3.4. To help personalize your experience of the Services and the platform

• 4.3.5. To process or facilitate payments for Services

• 4.3.6. To enable features that allow you to share information with other people

• 4.3.7. To contact you in connection with your Services

• 4.3.8. To perform internal operations necessary to provide our Services, troubleshooting software bugs and operational problems, to conduct data analysis, testing, research, and to monitor and analyze usage and activity trends

• 4.3.9. To personalize the content and features you see when you visit our platform

• 4.3.10. To respond to your questions and assist with problems with our Services

• 4.3.11. To assist you when you contact our customer support services, including a) Direct your questions to the appropriate customer support person, b) Investigate and address your concerns, c) Monitor and improve our customer support responses

• 4.3.12. For product development. This allows us to improve and enhance the safety and security of our Services, develop new features and products

4.4. We may use the information collected to communicate with you about products, services, promotions, studies, surveys, news, updates, and events. We may also request your feedback on the Services.

4.5. We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

5. How We Protect Your Information

5.1. We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our platform.

5.2. Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information.

5.3. We take due care to protect Users' data. Technical measures are in place to prevent unauthorized access to data and against accidental loss or destruction of, or damage to, data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage. We work to protect the security of your information during the transmission; this allows sensitive information such as credit card numbers and login credentials to be transmitted securely.

5.4. We process Payment through Third Party Payment Gateway; you shall be governed by their Policy as well as this Privacy Policy. Also, we do not collect and store information of any Debit or Credit Card of users.

5.5. We take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse, and unauthorized access, disclosure, alteration, and destruction. It is your responsibility to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our Services.

5.6. All user data shall be stored and processed securely within the territory of India in strict compliance with the provisions of the Digital Personal Data Protection Act, 2023, and the rules framed thereunder. BharatNova shall utilize cloud infrastructure located in India for the purpose of hosting, managing, and processing user information, ensuring adherence to applicable legal and regulatory requirements.

6. Sharing Your Personal Information

6.1. We may share your personal information in the following situations:

• 6.1.1. With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, and to contact you.

• 6.1.2. For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.

• 6.1.3. With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

• 6.1.4. With business partners: We may share your information with our business partners to offer you certain products, services, or promotions.

• 6.1.5. With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

6.2. We may use third-party service providers to help us operate our business and our platform or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

6.3. We may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process, or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, public health officials, other government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect our platform’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services.

7. Billing & Payment Information

7.1. We use third-party payment processors to assist and manage us in processing your payment information securely. We follow all legal requirements and implement additional generally accepted industry standards. Your debit and credit card information will also be subject to the third-party payment processor’s privacy policy in addition to ours. We suggest that you review their respective privacy policies.

7.2. For the purpose of procuring advertisements or availing any other paid services including subscription plans offered by us, the user shall be required to furnish valid payment information, including but not limited to credit or debit card number, card expiration date, CVV code, and billing address.

7.3. PLEASE READ THE PRIVACY POLICY ON THE PAGE OF THE PAYMENT PROCESSOR THAT YOU ARE DIRECTED TO REGARDING THE USE, STORAGE, AND PROTECTION OF YOUR DEBIT AND CREDIT CARD INFORMATION BEFORE SUBMITTING ANY DEBIT AND CREDIT CARD INFORMATION.

8. Data Storage and Transfer

8.1. Your Personal Information and files, including their backups, are processed and stored on our platform’s servers and the servers of companies we hire to provide services to us.

8.2. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

8.3. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization unless there are adequate controls in place in accordance with the data protection laws, including the security of your data and other personal information.

8.4. Cross Border Transfer: BharatNova shall not transfer any user data beyond the territorial boundaries of India. All data storage and processing activities shall be exclusively undertaken on servers situated within the jurisdiction of India, in compliance with applicable laws and regulations.

9. Retention of Your Personal Data

9.1. Different categories of information shall be retained for varying durations, determined by the period necessary to fulfill the purposes for which such information is collected, including the provision of services, compliance with applicable legal and regulatory obligations, and ensuring the safety and security of users and the platform.

9.2. More particularly, we will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

9.3. Specifically, User data shall be retained for a period not exceeding seven (7) years from the date of the last user activity or account deactivation, in accordance with standard data retention practices prevailing in India. Upon expiry of the retention period, all personal data shall be securely deleted or irreversibly anonymized to prevent any unauthorized access, use, or disclosure.

9.4. We retain the Personal Information collected where an ongoing legitimate business requires retention of such Personal Information. In the absence of a need to retain your Personal Information as specified herein, we will either delete or aggregate your Personal Information or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

9.5. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

10. Data Deletion Request

10.1. We respect users’ privacy; Users may request deletion of their data at any time through the “Data Deletion Request” section available in the BharatNova Website or App.

10.2. Following a data deletion request, we delete the user’s data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or for completing the transaction or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to Independent Partners, this generally means that we retain their data for a minimum of 5 (five) years or up to 7 (seven) years after a deletion request.

11. Data Request from Law Enforcement Agency

11.1. We do not sell, trade, or otherwise transfer your Personal Information except in accordance with this Policy. We do not share any information that directly identifies you with any third party, except in the following limited cases:

• 11.1.1. As required to comply with applicable law or regulation, or to comply with law enforcement;

• 11.1.2. To respond to claims and/or legal process;

• 11.1.3. To protect our rights or our property, or to enforce our Terms of Service;

• 11.1.4. To help ensure the safety of the public or an individual;

• 11.1.5. To prevent behaviour that is (or that we think may be) illegal or unethical;

• 11.1.6. With your consent, or at your request or direction;

• 11.1.7. As otherwise set forth in this Policy.

12. Web Browser Cookies

12.1. Cookies are small text files that are stored on browsers or devices by apps, online media, and advertisements. BharatNova uses cookies and similar technologies for purposes such as:

• 12.1.1. Authenticating users

• 12.1.2. Remembering user preferences and settings

• 12.1.3. Determining the popularity of content

• 12.1.4. Delivering and measuring the effectiveness of advertising campaigns

• 12.1.5. Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

12.2. We may use "cookies" to enhance User experience. Users' web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the App may not function properly.

12.3. Additionally, we may use third-party software to serve ads on our platform, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. You can prevent the storage of cookies by choosing a “disable cookies” option in your browser settings. But this can limit the functionality of our Services.

13. Connecting Your Account via Email & Social-Media

13.1. You can choose to provide explicit consent to connect your email accounts with your Account on our platform. Once connected, we will securely access and analyze the relevant contents related to the Services provided by our platform. We encourage you to review your Personal Information prior to signing in through the applicable service.

13.2. We do not under any circumstances store your email messages, email message headers, message bodies, or attachments. We only access your email account for scanning purposes and display information immediately as it is returned. We request read-only access to your email account and will not attempt to alter or modify your email account or email messages in any way except as otherwise agreed by you through additional consent to write permission in your account with respect to the services from our platform you are opting.

13.3. You may choose to enable or log in to our Services via various online services, including social network services like Facebook. Our Services also may enable you to access social networking services such as Facebook, Twitter, or Instagram (collectively, “Social Network”) directly or indirectly through our Services. In all such cases, any Personal Information that you share with such social networking services shall be governed by the privacy policy of the respective Social Network.

14. Advertisement, Marketing & Preference

14.1. When the user views or interacts with any advertisements served by us, whether on or outside our digital platform, we may collect data pertaining to such views or interactions, including, without limitation, instances of viewing a video advertisement or preroll, clicking on an advertisement, or engaging with reposts or replies associated with such advertisement.

14.2. We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications, and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.

14.3. We may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities in the Mobile Application. These companies may deliver ads that might place cookies and otherwise track user behavior.

14.4. We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.

15. Account Deletion & Email Opt-Outs

15.1. You may at any time review or change the information in your account or terminate your account by:

• 15.1.1. Logging into your account settings and updating your account

• 15.1.2. Contacting us using the contact information provided below.

15.2. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigation, enforce our Terms of Use, and/or to comply with legal requirements.

15.3. Emails and Communications – If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out at any time by:

• 15.3.1. Noting your preference at the time you register your account with the Application.

• 15.3.2. Logging into your account settings and updating your preferences.

• 15.3.3. Contacting us using the contact information provided below.

15.4. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

15.5. Users may opt in/opt out from marketing notifications, live location sharing, updates, and news received from our platform by checking their device settings at any time.

15.6. If you wish to unsubscribe from emails sent by us, you can also do so at any time by clicking on the "unsubscribe" link that appears in all emails and by adjusting the settings on your device to turn off notifications from our app. Otherwise, you can always contact us to update your contact preferences. You may also object to profiling relating to direct marketing by contacting us at details given in the Contact Us clause.

16. Compliance with Children’s Privacy

16.1. We recognize the importance of children's safety and privacy. For that reason, we collect minimum information and data required for its core functionality and user experience at our platform from those we actually know are under 13 years of age.

16.2. We are very sensitive to privacy issues regarding children. If a parent or guardian becomes aware that his or her child has provided us with Personal Information, he or she should write to us at the details given in the Contact Us clause.

17. Choice and Transparency

17.1. We enable users to access and/or control data that our platform collects, including through:

17.2. Privacy Settings –

• 17.2.1. Users can enable/disable our platform to collect location data from their mobile devices through their device settings, which can be accessed via the Setting > Privacy > Location menu.

• 17.2.2. Users can enable/disable our platform to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Setting > Privacy > Location menu.

17.3. Device Permissions –

• 17.3.1. Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

17.4. Your Personal Information is extremely important to us. Your information resides on a secure server that only selected personnel have access to. Promotional and referral codes are random alphanumeric sequences that are encrypted. In addition to our precautions, it is important that you do not share your password with anyone. Although we try our best to protect your information, we cannot eliminate security risks associated with Personal Information.

18. Your Rights under DPDP Act

18.1. You may exercise your rights of access, rectification, cancellation, and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.

18.2. Please Note, we may process Personal Data under the following conditions:

• 18.2.1. If you have given your consent;

• 18.2.2. Performance of a contract;

• 18.2.3. Legal obligations;

• 18.2.4. To protect your vital interests;

• 18.2.5. In Public and Legitimate Interests.

18.3. Your Rights under the DPDP: We undertake to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You have the right under this Privacy Policy, and by law if you are within the Indian territory, to:

• 18.3.1. Request access to your Personal Data.

• 18.3.2. Request correction of the Personal Data.

• 18.3.3. Object to processing of your Personal Data.

• 18.3.4. Request erasure of your Personal Data.

• 18.3.5. Request the transfer of your Personal Data.

• 18.3.6. Withdraw your consent.

18.4. In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

19. Changes to This Privacy Policy

19.1.1. WE MAY OCCASIONALLY UPDATE THIS PRIVACY POLICY.

19.1.2. We have the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

19.1.3. Use of our services after an update constitutes consent to the updated Privacy Policy to the extent permitted by law.

20. Contact Us

20.1. If you have any questions about this Privacy Policy, the practices of our platform, your dealings with our platform, or you would like to ask about or complain about how we process your personal information, please contact us for support, or mail us at the addresses below.

SATYAVRATNOVA TECHNOLOGIES PRIVATE LIMITED

Grievance Office: Nagananda Commercial Cpl, No.07/3, 2nd Flr, 18th Main, Jayanagar, Bangalore South, Bangalore – 560041, Karnataka

Email: support@bharatnova.com