This privacy policy sets out how Shipkar Express Private Limited uses and protects any information that you give Shipkar Express Private Limited when you use this website/mobile application for Customers and Driver Partners. This Privacy Policy is an electronic record between you and Shipkar Express Private Limited under the Information Technology Act, 2000 together with the Rules framed from time to time. Your privacy matters to Shipkar Express Private Limited (the "Company", "we", "Shipkar Express Private Limited", or "us").
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This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at , or the SHIPKAR EXPRESS PRIVATE LIMITED mobile applications named Bhaago and Bhaago Partner App (collectively, "Shipkar Express Private Limited Apps") and is applicable, without limitation, to those including customers/service recipients and drivers. The terms "you" and "your" refers to the user of the Shipkar Express Private Limited Apps. The term "Services" refers to any services offered by Shipkar Express Private Limited/You whether on the Shipkar Express Private Limited Apps or otherwise.
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This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms of Service and the Driver Partner Terms and Conditions based on the user of Shipkar Express Private Limited. Shipkar Express Private Limited is committed to ensuring that your privacy is protected, while also reserving the right to retain and use anonymized and aggregated data for internal analytics, product improvement, service optimization, and lawful business development purposes. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
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By using the Shipkar Express Private Limited Apps and the Services, you acknowledge and expressly consent to the collection, processing, and use of data as described herein, including for service enhancements, safety improvements, targeted promotions, and fraud prevention., transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Shipkar Express Private Limited Apps. Shipkar Express Private Limited may change this policy from time to time by updating this page. The current version of this policy is effective from 14th August, 2025. You should check this page from time to time to ensure that you are happy with any changes.
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WHAT WE COLLECT
We may collect the following information:
Name and job title.
Contact information including email address.
Demographic information such as postcode, address, mobile number, login name, preferences and interests.
Use Our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information, invoices, etc.
Other information relevant to customer surveys and/or offers.
App install, uninstall and other installed apps information.
If you sign up to use our Services as a Driver Partner, we may collect location details, profile picture, copies of government identification documents and other details (KYC), vehicle related documents such as insurance, pollution certificate, bank account details, utility bills, registration certificate, driving license, etc. and such other documents which evidence the health or fitness of the vehicle to provide Services on the Shipkar Express Private Limited Apps, call and SMS details which may be shared with our customer while providing the Services. We collect background check and identity verification information of the Driver Partner. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on the Company’s behalf.
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In case you sign up as a Driver Partner, enable features that require Shipkar Express Private Limited’s access to other applications on Your device aiming to prevent frauds towards the customers. In case if the Driver Partner wishes to participate in the referral program, the contact list stored in the phone will be accessed by us post the Driver Partner consents to share such selected mobile number. We do not intend to share such selected mobile numbers with any third party.
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You may request when you would like to review the information you have provided and Shipkar Express Private Limited shall ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible. Shipkar Express Private Limited shall not retain sensitive personal data or information for longer than is required, however, non-sensitive anonymized data may be retained indefinitely for analytical, compliance, and operational needs for the purposes for which the information may lawfully be used.
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WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal Record Keeping.
We may use the information to improve our Services.
Allow you to use Services on the Shipkar Express Private Limited Apps and to carry out our obligations arising from any contracts between you and us.
Allow you to undertake or initiate any transactions on the Shipkar Express Private Limited Apps.
To inform your usage of the Shipkar Express Private Limited Apps and to manage your account with Shipkar Express Private Limited Apps.
To process the payments with respect to the transactions which you may avail on the Shipkar Express Private Limited Apps and to perform ancillary Services.
To respond to your comments, reviews and questions, in order to provide customer support and better Services.
To communicate important notices and changes to the Services provided on the Shipkar Express Private Limited Apps.
To track the order status, processing, and delivery of Services as per your applicability.
For any other purposes with your consent.
We may periodically send promotional emails, SMS, push notifications, in-app messages, and make voice calls about new products, special offers, service updates, or other information which we think you may find beneficial or relevant to your usage. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice or mail. We may use the information to customize the website according to your interests. You may specifically opt-out of the above in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2018 or otherwise specified. In case you wish to opt out of the same, please contact us at +91 8451001005.
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SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures in accordance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 ("IT RSP Rules") to safeguard and secure the information we collect online. We do not retain any information collected from you for any longer than is reasonably required by us for the purpose of our Services or such period as may be required by applicable laws in India. You are required to keep your information and all the other data you obtain on the Shipkar Express Private Limited Apps strictly confidential.
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DISCLOSURE
We may disclose to third party services certain personally identifiable information listed below:
Information you provide us such as name, email, mobile phone number, language.
Information we collect as you access and use our service, including device information, location and network carrier.
We collect precise or approximate location data in foreground when the Shipkar Express Private Limited Apps from the users’ mobile devices if they enable us to do so. Shipkar Express Private Limited collects this data from the time a ride or delivery is requested until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud. Shipkar Express Private Limited collects the Driver Partner’s location data, and links location data collected during a trip with their customer’s account, even if the customer has not enabled us to collect location data from their device.
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This information is shared with third party service providers under contracts entered into with them so that we can:
Personalize the Shipkar Express Private Limited Apps for you so you get the smoothest experience.
Perform behavioural analytics.
Sharing of information with our Vendors, Consultants, Marketing Partners, Research Firms and other Service Providers or Business Partners such as payment processing entities, to support our Services.
We may share your information with our academic partners for the purposes of carrying out academic research.
In case if you are a Driver Partner with SHIPKAR EXPRESS PRIVATE LIMITED, we may share your name, phone number and/or profile picture (if applicable) with other users in order to provide them the Services. We may disclose this information with the Governmental Agencies, enforcement agencies or other companies assisting us, when we are obligated under applicable laws or in good faith or in compliance to any orders or processes; or detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts.
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DELETION OF INFORMATION
Upon your deletion of your Shipkar Express Private Limited account or on receipt of a written request from you, we will delete your personal information, except where retention is necessary for the purposes of ensuring safety, security, fraud prevention, compliance with legal requirements, or to enforce any of our rights or for any business requirements. However, certain data (including geo-location, trip, or transaction history and/or data) may be retained wherever legally or operationally required. Any requests for deletion of your personal information may be sent to support@shipkar.co.in. Please note that upon deletion of your personal information, we shall have the option not to provide any Services for which such information was sought.
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PROHIBITED ACTIVITIES
As per Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
belongs to another person and to which the user does not have any right
is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force
is harmful to a child or to children
infringes any patent, trademark, copyright or other proprietary rights
violates any law for the time being in force
deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact
impersonates another person
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation
contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.
WITHDRAWAL OR NON-PROVISION OF DATA
You shall have an option not to provide the data or information sought to be collected. You shall also have an option to withdraw its consent given earlier to Shipkar Express Private Limited by contacting us in writing. However, in such cases, Shipkar Express Private Limited shall have the option not to provide any Services for which the said information was sought.
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HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. We use traffic log cookies to identify which pages are being used. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
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LINK TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
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CONTACT US / GRIEVANCE OFFICER
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If you have queries or concerns regarding this privacy policy, you may reach out directly to the Grievance Officer:
Harshvardhan Singal, Shipkar Express Private Limited
Address: 85D Mohamedali Road, Masjid West, Mumbai, Maharashtra 400003, India
Email Id: support@shipkar.co.in
Time: Monday to Friday (10 a.m. to 6 p.m.)