Last updated: September 30, 2026
SelfOrder is a restaurant self-ordering kiosk application developed to enhance the customer ordering experience. This Privacy Policy outlines how we collect, use, protect, and retain personal data from our users.
We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This policy explains our data practices in clear, accessible language.
We may collect the following categories of personal information:
Order Information: Items ordered, special requests, order history, and preferences
Contact Information: Phone number, email address (if provided)
Device Information: Device type, IP address, browser type, and operating system
Payment Information: Payment method details (processed securely; we do not store full card numbers)
Location Data: Restaurant location or kiosk identifier where the order was placed
Usage Analytics: Interaction patterns with the application, session duration, and feature usage
We use collected personal data for the following purposes:
Order Fulfillment: Processing and delivering your order accurately
Service Improvement: Analyzing usage patterns to enhance application performance and user experience
Customer Support: Responding to inquiries and resolving issues
Business Analytics: Understanding customer preferences and trends
Compliance: Meeting legal and regulatory requirements
We will not use your data for marketing purposes without your explicit consent.
Storage: Personal data is stored on secure servers hosted in compliance with applicable data protection regulations. Order data is maintained in our SQL Server database with encrypted connections.
Security Measures:
Data encryption in transit (SSL/TLS)
Secure backend infrastructure with WCF and gRPC communication protocols
Access controls and role-based permissions
Regular security audits and updates
Staff training on data protection practices
While we implement industry-standard security measures, no system is completely risk-free. We encourage users to report any security concerns immediately.
Order Data: Retained for 24 months for business and legal purposes, then securely deleted
Session Data: Automatically cleared after each session
Analytics Data: Aggregated and anonymized data may be retained indefinitely
Payment Information: Processed by third-party payment providers; we do not store sensitive payment data
Users may request deletion of their data at any time, subject to legal retention requirements.
You have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you
Correction: Correct inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal obligations)
Portability: Receive your data in a portable format
Opt-Out: Decline certain data collection practices where applicable
To exercise any of these rights, contact us using the information provided in the Contact Information section below.
We may share personal data with:
Payment Processors: Third-party payment gateways for secure transaction processing
Restaurant Operators: Order information necessary to fulfill your request
Service Providers: Cloud hosting, analytics, and security providers bound by confidentiality agreements
Legal Authorities: When required by law or to protect our rights
We do not sell or rent your personal data to third parties for marketing purposes.
SelfOrder Privacy Team
Email: info@bgsoft.mk
We will respond to all privacy inquiries within 30 days.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The date of the last update is shown at the top of this document.
Significant changes will be communicated to users through:
In-application notifications
Email (if applicable)
Updated policy documentation at point of service
Your continued use of SelfOrder following changes constitutes acceptance of the updated Privacy Policy.