It is predicted that revenue in the mobile voice segment will reach US$263.40bn in 2022. The number clearly marks the importance of voice call apps for businesses for boosting customer engagements. And, the telecom industry is one of them.
Have you been planning to build your voice chat app?
A voice API can help you develop your application within no time. In this article, we shall discuss some of the most popular voice APIs that you can leverage to build the best voice chat app. Stay with us and read on.
Revolutionizing the Telecommunication Industry via Voice Call API solutions!
In earlier times, the broadcast communication industry was based on establishing the PSTN (Public Switched Telephone Network). In general, when a telephone number is dialed, the sound signals are transferred via a physical organization such as wires. With a voice chat API, the signals are deciphered and the call's beneficiary is distinguished. It also adds VoIP to your app that helps settle on voice decisions.
Completely Operational Signs with Voice Calling API
Leveraging a voice chat SDK and API can generally prove to be cheaper for end-clients rather than using a PSTN. With VoIP, setting up equipment and telephone lines does not burn holes in your pocket. A VoIP framework is 100% operational during the time that it takes to introduce the programming. VoIP technology uses a broadband web association to settle on a telephone decision.
Now, whenever a call is set, a voice API and SDK tends to segregate the voice into advanced signs. The signs further travel across the web as information. Once the signs reach their objective, the signals are repackaged. And finally, the speaker’s voice is audible and the collector can clearly hear the same. This is quite different from what happens on a traditional phone discussion.
How Voice Chat SDKs are Transforming Communication for Businesses
A voice call API or SDK helps companies revamp their audio communication model smoothly. First of all, it is quite pocket-friendly and enables you to strengthen your business interactions via some new-age voice functionalities. It saves you from the framework of various links required by a PSTN telephone. The best part is that most voice APIs come with pre-built and easily adaptable administrations for businesses.
Best Live Voice API Providers for the Telecom Industry
There are various voice calling APIs in the market to choose from. However, you need to choose a voice solution that best fits your unique business requirements. In this section, we shall talk about some of the leading voice call APIs that can address your communication needs. Let’s take them up one by one:
1. CONTUS MirrorFly - Powerful Programmable Voice Chat API
CONTUS Mirrofly allows you to build fast, reliable, and secure voice applications for your business and enables you to connect, manage, and route calls across multiple devices to encourage unlimited audio calling.
MirrorFly has a dedicated team of 300+ specialized developers, diverse hosting options, and a comprehensive package of enriched-features. It empowers you to make, receive, and control VoIP/SIP calls across various devices & platforms.
You can get access to multiple connectivity functionalities such as one-to-one call, music on hold, SIP trunking, voice note, transcription, text-to-speech, and many more. One of the best parts about MirrorFly is that it prioritizes data security and compliance. Here, it provides you with complete end-to-end encryption ensuring entire data backup protection using Advanced Encryption Standard AES 256 bit.
2. Apphitect
With 1000+ happy clients, Apphitect is successfully leading UAE’s mobile app development since 2008. It helps you develop voice calling experiences for any kind of device or platform. Its SIP-based audio calling solution provides you with multiple features such as voice conferencing, one-to-one voice calling, and call queuing. The best part is that the Apphitecht voice chat SDK offers the top security measures like E2E encryption, Signal protocol, HIPAA, AES 26, and GDPR compliances.
3. Sinch - Voice Call API Offering Unsurpassed Features
The Sinch network has powered 115 million phone numbers so far. With high-quality voice experience and optimized delivery routes, it provides you with global super networking. Sinch offers you a complete pack of advantages such as reduced churn rate, easier upsell, and much more. The voice chat API allows you to easily integrate SIP and VoIP calling to manage calls on apps, web browsers, mobile phones, or landlines.
4. Bandwidth - Supporting Global Enterprise Communications
With Bandwidth, you get access to the world’s largest directly-connected voice network, direct-to-carrier pricing, and all the relevant tools you need to automate your workflows. It is an enterprise-grade SIP provider that provides you with the exact software-driven voice calling that you look for. Bandwidth offers all of the line features including caller ID (CNAM & LIDB), emergency service address provisioning, and SMS enablement.
5. EnableX - Top Voice Chat API to Reach a Wider Audience
EnableX helps you build a robust voice infrastructure. It allows you to embed Voice-over-IP, PSTN, and SIP calling directly into your application, browser, or AI chatbots by leveraging your preferred programming language. Some of EnableX’s best features that can enhance customer experiences are SIP interconnect, virtual numbers, call masking, and others.
6. Agora - Voice API and SDK to Personalize Communications
The voice calling API provides you with reliable, high-quality, and real-time voice call functionalities that can enable you to customize your application. Agora has a straightforward cross-platform code that is easy to learn and offers developer-centric building blocks that support various platforms. Access functionalities like AI-powered noise cancellation, local background music, and much more.
7. Twilio - Building Scalable Voice Experiences
Twilio allows you to build WebRTC-powered voice applications that can function across all browsers and devices. It also enables you to gain access to a suite of modern voice features such as interactive voice response, recording transcriptions, and speech recognition. Twilio helps you add inbound and outbound PSTN connectivity to your contact center by moving to the cloud.
8. Exotel
Exotel enables you to build a unique and lasting customer experience with its suite of voice products such as virtual numbers, toll-free numbers, automated calls, and much more. The voice API helps you integrate all your voice calls with your CRM/Helpdesk to create one unified source for all customer information. Exotel empowers your communication system to scale better.
9. Sendbird
Sendbird is recognized as one of the friendliest voice APIs in the market that helps you create immersive experiences. It enables you to deploy voice in your web and mobile apps globally. With Sendbird, you get access to a dashboard that allows you to invite and initiate a call. You can even add subject lines, labels, tags, or ticket numbers to calls.
10. Plivo
If you want to create engaging call experiences, Plivo is the right option for you. It comes with a pack of powerful features such as voicemail transcription, text-to-speech, music on hold, and many others. Moreover, Plivo provides you with an intelligent routing engine and direct carrier connectivity.
Conclusion
If you’re a part of a telecom or customer support company, you must consider leveraging the power of VoIP calling via a suitable voice API. We hope our article helped you gain a quick overview of the top-notch voice chat API players in the market. So, wait no more! Build a voice chat app with new-age VoIP functionalities today. Good luck for all your future endeavors.