I pre-ordered thru Best Buy. The Note 8 needs to be activated prior to trade-in and the fine print from Best Buy states to perform the trade in at vzw.com. I tried this and the site displayed an error every time I tried (every day since I received my phone early on Sep. 6). I asked a rep via chat what I should do. They said I should go to a Verizon store and ask them to process the trade. I went to the store only for them to tell me they couldn't process the trade since I bought the phone at Best Buy (I tried to explain it's a VERIZON promotion, but they stood by their word). I called Verizon Customer Service from the parking lot and they walked me through the process on the website again. It failed again. They asked, again, to have a store associate process it for me. This time, while phone rep was on speaker phone, the store manager processed the trade. I let the customer service rep go since the store manager assured me he now understood what needed to be done. Here's the tricky part. The trade was only processed for $190 - as a gift card. I was told not to use the gift card and he would 'take care of it'. Upon returning home, I called customer service again to let them know what ended up happening. They said this is actually what was supposed to happen - the value of the phone will not show the promotional value until the phone is received by the Verizon warehouse and verified to be in good condition. In other words, the store will need to ship my trade-in to the corporate warehouse and when they receive it, the $480 credit ($20/month over 24 months) will be applied to my bill. I was instructed again to NOT use the gift card. To me, they're making things WAY more complicated than they need to be and not having ANY confirmation of any kind that I will obtain the $480 credit - not even a receipt for the trade - makes me a little nervous. Curious to hear what other people's experiences were like.

Congrats on your new phone bgblktruck. I'm sorry you didn't have a good experience trading in your phone. We should never send you to different places to resolve one issue. What phone did you trade in?




Best Buy Trade In Cell Phone Verizon