Best Buy Geek Squad Fort Wayne Indiana

I purchased a LG UBK80 4K ULTRA-HD BLU-RAY player on 2/23/2019. Since the first time I put a BLU-RAY DVD in to watch on my new LG 75" 4K TV ,I have had a issue with the tracking . This happens approx. 45-60 mins. into the movie. When it first starts everything is fine and then after about 45-60 mins the tracking is not in sync. The mouth moves and then a second later the sound. NOT IN SYNC.! Called the GEEK SQUAD 800 # and they said they can't do anything for the syncing that I should return the unit where I bought and they would exchange it for a new one . So I took the player in the next day and told the geek squad agent what the geek squad agent told me on the phone the night before. That didn't matter to the geek squad agent at the Lake Geneva BEST BUY, she said she will send it to be serviced. I argued , but to no avail . So they sent it to their service center for repair. Today they emailed me to set up an pick up appt. I set it up for 12:20 pm pick up. When I got there I asked what was wrong and did they fix it ? She said according to them , there was nothing wrong with it.(maybe I needed a different cable or another port. I told her I am not very happy with this and if it doesn't work ,I WILL BRING IT BACK AND GET MY MONEY BACK. They said that it might be past the time I could do this. I have spent a lot of money over the years at Best Buy and have always had great things to say about Best Buy , but now I will probably never buy anything from Best Buy again if this is how they treat their customers . I had a business a while ago and if any of my employees treated my customers in that manner , they would be terminated. But I guess BEST BUY can afford to lose customers. Disgruntled , Gil Makaryk

I am writing this letter with great frustration. I was hoping for better and faster service from best buy. I have spent over $5,000 in one month last year at the store located in Findlay, ohio. I bought 2 laptops, a home computer system and a 65 inch television, a nikon 3200 and a video camera. With that being said, it means nothing to me when I cannot get a laptop repaired in a timely manner. One of the laptops was for my grandson that attends Findlay College. The thing almost caught fire and has totally shut down. It left black charred marks on his desk. He could not touch it without it burning his fingers. We took it in the geeksquad. I have all the warranty and queeksuad protection you can think of. It was purchased on June 5, 2018. This is no good to me. They have to send it away to microsoft so they can check out the damage before I can get a refund for this computer. It will not turn on at all. It's completely fried. It's a sin that your store cannot even look at this computer to decide on the damage. Or be able to give him one to use with a small deposit.

My grandson does not want this computer back. I do not blame him. He now wants an alien ware computer. I have no idea how long this is going to take. He will be out of school before we get any information from the service department. This is crazy. This is time sensitive to us. He has so many reports due. You would think your company could have arrangements in place to deal with this situation. I am so mad right now. I will no longer do any business with best buy. I spent good money on these laptops for these boys to be able to get their work done in a timely manner. Not to have to end having to go to the library or a friends dorm room.

Download

Terrible service which is mostly non-service They had no customers in the store but me and a roll call of geek squad appointments on the wall people who were not there They push for appointments and that is probably why. I asked for a bag to place my returned and unfixed pc lape op in and was told that no sacks or bags were allowed in the stor A tall young man came and guided me to three things I wanted but ignored my request for a bag I went up front and asked the man sitting at the desk for a bag when I checked out and he said no the store didn't have any I said there is no way I am wahey might have some over there and over ther a man was just chitchatting with another guy but did help me and bag items on the way out I said tolking out of this store just holding electronics and I heard laughter and two women workers with laughing behind me And he grinned and pointed to the side and said on the way out the guy in the highchair a fat Hispanic would not aknowledge my saying have a good day until he finally grinned at me sicky Why do you have this store on 2326 s Bradley in santa maria CA 93455??? why???? you should send me a coupon or something and I think this store sucks

Best Buy Sucks! Stacy purchased a ring doorbell pro model. Wanted to wait until the house was painted to install. When we called geek squad to come out and install, they opened the box, looked at our intercom system and said they could not install that model and we needed the battery powered one. We went to exchange it at the best buy store and was told because it was opened and over 15 days since we purchased it, they could not take it back, even as an exchange. Told us to call corporate. Spent two hours trying to talk to the right person. Overseas call center kept sending me to the wrong person(s) who continued to tell me I needed to take it back to the store.. Absolute runaround. So i get on their website and click on the customer service link only to get a new window that says the customer service link does not exist, I thought No Shit! Neither does their customer service. Here are the problems with all of this. CAVEAT EMPTOR FOLKS, DO NOT BUY A CHRISTMAS PRESENT AT BEST BUY MORE THAN 15 DAYS BEFORE CHRISTMAS BECAUSE YOU WILL NOT BE ABLE TO RETURN IT! NO WONDER THEIR STORES ARE CLOSING AT RECORD NUMBERS.. AMAZON OUT PERFORMS THEM AT EVERY LEVEL. WELL WE HAVE LEARNED OUR LESSON...BEST BUY - HOPE ALL YOUR DOORS CLOSE AND DO SO SOON. CAN'T WAIT FOR THE GEEK SQUAD TO CALL ME BACK.....

For the first time I had to use the geek squad repair, I have been a fan of best buy until now, I drive a school bus and the 4 hr window is not very customer friendly, My washing machine was having issues, and I tried to change my home number to my cell so I could maybe talk to the driver, not a robot, I am off from 10 to 1pm every day, kind of in the middle of the 2 repair sessions, I was unable to get off from work and had to ask my 86 yr old mother to drive over because Nathan never changed my home number to my cell, and I didnt want to miss my appt. People have jobs, why dont you have a late session, you claim 24/7 , I would have had to wait 2 wks for a Sat. I tried to talk to a manager, I called several times got disconected several times. I was finally able to talk to Nathan, to maybe get scheduled not the first appt. he said he changed the contact number which didnt happen when I got my robo call the night before on my home phone, Nathan was robotically apologetic, in fact everyone I talked to was nauseatingly robotically apologetic, to the point I no longer believed them. I was very pleased that Vincent was able to repair my machine in one visit, so I didnt have to wait any longer for doing laundry, but I will seriously have to consider buying the extended warrenty on my next purchase unless something changes.

We purchased an entire kitchen from your company. On Friday 2\15\19 it was delivered. Our kitchen was left in the boxes in the flyer of our home. We called immediately Friday afternoon and were told someone would be out Saturday 2\16\19 to take appliances out of their boxes and would put on the handles and take empty boxes and Styrofoam(we have no where to put in our trash barrel). No one came Saturday. We called and were told there was nothing on our account about the Saturday appt but he booked an appt for Monday 2\18\19 and said we would get a call Sunday to confirm a window of time for Monday. Sunday we got no confirmation call so we called again, Dave said there was nothing on our account and then we spoke to Rachel who said the best she could do was Friday 2\22\19, and we should call Monday to discuss an earlier date for someone to come out and unwrap boxes and install handles. We called Monday 2\18\19 to be told by a miserable women in your delivery department that our appliances were label Drop Off only and quote "gotta pay extra for that cause that's installation, I asked to have them come back for the boxes and Styrofoam and she said she'll send someone out Wednesday 2\20\19 between 7am-1pm. I am not getting on it but we had to open boxes ourselves and put on the handles, now we have boxes and Styrofoam in the plastic from refridgerator. At no time did anyone tell us prior that it was extra to unwrap our appliances until that woman who made everything worse said it is your policy. I have never had such a bad experience like this,unfortunately I will never do business again with your company.

Regretfully.

Sharon R Blye

January 16th 2019 - I contacted both James (geek squad member ) and garon forester ( manager) finally I was able to get through to the manager who pretended he had no idea what was going on. He never took my name nor number but claimed he was going to follow up.

On 7/7/18 I took my laptop in to geek squad for repair problem that I was informed they could fix, however when I got home the problem re-occurred

but due to the fact I had to leave town I put my laptop in storage until I returned. My problem is they did not fix it at the time I had their protection plan which has since expired. I took it in asking if they tell why this problem has re-occurred they informed that they could but I would have to pay them $299 for diagnostic testing. I do not believe this is right since they didn't repair it in the beginning. Below is a copy of the message I get I open up and try to sign on [ Enter Administrator Password or Power On Password] I bought this laptop at Best buy and I never had a n Administrator password.

No agent showed up for my scheduled smart home service. Called support they said they would get back they did not. Terrible service, very disappointed, have been a geek squad tech support for many years.

38c6e68cf9