Best Buy Electronics Return Policy 2024

Best Buy’s return policy lets you return or exchange most items within 15 days of purchase. Schedule a appointment with Best Buy Geek Squad to return some products, like phones or devices that need activation, may have a shorter return period.

If you're a My Best Buy Plus or Total member, you can return items for up to 60 days. This gives you more time to decide if your purchase is right for you. Call at 1-888-BESTBUY (1-888-237-8289) for quick support and make your return process hassle-free.

Best Buy’s return policy depends on the product, its condition, and why you’re returning it.

• Most items can be returned within 15 days (up to 60 days for Plus and Total members).

• Activatable devices, like phones, must be returned within 14 days for all customers.

• Used or opened items may be accepted, depending on the condition and reason for return.

• Returns can be made in-store or by shipping, and must include all original packaging, accessories, and a receipt.

• A 15% restocking fee applies to certain items like drones and cameras, unless unopened or returned in states where the fee is not allowed.

• Misusing the return policy is discouraged.

• International customers shipping to a U.S. address must follow the same return rules.

To return or exchange an item at Best Buy:

1. It must be in the original packaging, in good condition, with all accessories and papers.

2. You need a receipt (or packing slip) and a valid ID.

Most items can be returned, but some have special rules:

• Major appliances must be returned within 15 days in original condition.

• Phones, tablets, and wearables with contracts must be returned within 14 days.

• Drones, cameras, and projectors may have a 15% restocking fee.

• Digital content and gift cards can’t be returned.

• Damaged, dirty, or incomplete items won’t be accepted.

• Clothing must be unworn, unwashed, and have the original tags.

You can return items in-store or online:

1. In-store: Bring the item, receipt or packing slip, and a photo ID. Refunds are processed right away.

2. Online (by mail): Log into your Best Buy account, choose the item, print the prepaid return label, and ship it back.

3. Refunds go back to your original payment method.

4. For easy returns, bring your receipt, packing slip, credit card used, and a photo ID.

Best Buy’s return policy is designed to offer flexibility, but it's important to understand the rules based on the product type, condition, and timeframe. 

Whether you're shopping in-store or online, keeping your item in original condition with all accessories, and having your receipt and ID ready, will make the return process smooth. 

Always check for special rules on items like phones, appliances, or digital content before making a purchase. Being informed helps you shop with confidence and avoid any surprises during returns.