Call at +1(888)554-6506 for quick support
Best Buy allows you to return appliances within 15 days of purchase or delivery, including new, clearance, open box, refurbished, or used items. This return policy applies to all customers, including My Best Buy Elite and Elite Plus members.
You don’t need the original packaging, and even installed appliances can be returned. However, the item must be in good condition, and missing accessories will reduce your refund. Call at +1(888)554-6506 for quick support
Yes, under the Best Buy appliances return policy, you can return a damaged oven if the damage occurred during shipping. They will also arrange a replacement if necessary. However, if the oven was moved or installed without help from Best Buy’s team, they may not accept the return.
For any issues, don’t call the store, reach out to +1(888)554-6506 between 8 a.m. and 9 p.m. CT, any day. These rules apply to other appliances, including refrigerators, microwaves, and stoves.
Yes, as part of the Best Buy fridge return policy, you can return a refrigerator if it doesn’t fit your space. If you select a larger fridge, you’ll need to pay the price difference. If you choose a smaller one, Best Buy will refund the difference.
All refrigerators are eligible for return, including models like the LG French Door Wi-Fi, Samsung Door-in-Door, and Dacor Counter-Depth. You can either uninstall and return the fridge yourself or have Best Buy’s team handle the uninstallation and installation for you.
Yes, Best Buy accepts mail-in returns for damaged refrigerators, ovens, microwaves, or stoves.
To return a damaged appliance by mail, call 1-888-BEST BUY or +1(888)554-6506 for instructions. Best Buy will cover the shipping costs if the appliance qualifies for a return under the Best Buy return appliance policy.
Under the Best Buy appliances return policy, you have 15 days to return most major appliances, including refrigerators, ovens, microwaves, and stoves, from the date of receipt. This applies to new, open-box, refurbished, and used items.
For My Best Buy Plus™ and My Best Buy Total™ members, the return window is extended to 60 days.
Certain items are non-returnable under Best Buy's return policy, including:
Major appliances (e.g., refrigerators, ovens) delivered via Best Buy's delivery service
Large TVs over 50 inches
Kegerators and SodaStream makers
Lithium and specialty batteries and products containing these batteries
Best Buy for Business orders
Items shipped from outside the country
Opened health and personal care items
Custom orders
Activated devices (e.g., prepaid phones) may have a $45 return fee
Yes, if you are a My Best Buy Plus™ or My Best Buy Total™ member, you can return most products within 60 days of purchase. Without a membership, the standard return period is 15 days.
Yes, under the Best Buy fridge return policy, you can return a refrigerator if it doesn't fit your space. If you choose a larger model, you'll need to pay the price difference. If you select a smaller one, Best Buy will refund the price difference.
All types of refrigerators are eligible for return, including models like LG French Door Wi-Fi, Samsung Door-in-Door, and Dacor Counter-Depth. You can uninstall and return it yourself or have Best Buy's team handle the uninstall and install for you.
Best Buy does not offer a buyback program for used washers and dryers. However, they do offer haul-away services for old appliances when you purchase a new one. This service is typically available at the time of delivery and installation.
The standard return period for most products is 15 days from the date of purchase or delivery. For My Best Buy Plus™ and My Best Buy Total™ members, the return window is extended to 60 days.
Yes, you can return a washing machine under the Best Buy appliances return policy if it doesn't meet your expectations. The return must be made within the applicable return window (15 days for standard customers, 60 days for members).
The appliance should be in good condition, and missing accessories may affect your refund.