The curriculum is called FLEX—an acronym for Flexible Learning Experience.  I first pitched the idea to my training manager at the end of 2020.  At that time, we are transitioning to a new business model learners are required to learn not just wireless services but also technical support. The idea of FLEX is to map actions and tie them together, taking advantage of the "schema-based instruction". With this method, we tapped into the learner's existing experience and linked new learnings as the curriculum progresses.

The curriculum follows a romantic story entitled "The Delicate Flower" with two main characters, Carlito and Armanita. It was written in a script-for-tv format with much emphasis on the background of the story that kept the learners engaged.