Barclays doesn’t score as high as some other banks we’ve reviewed when it comes to customer reviews. The Barclays US Savings app (there’s a different app for Barclays credit cards) has a 3.5 star rating on the Apple app store, but a much lower 1.8 star rating on Google Play. Negative reviews tend to focus on the app’s lack of robust features and some issues with crashing or inability to login, though many reviews say the issues are with the app functionality, not the quality of the bank itself.

The bank also has a few different ways to reach representatives with any issues or questions: by phone using a toll-free number seven days a week, by mail, or via Barclays U.S. banking’s Twitter help account.

Accessibility

Compared to many other online banks we’ve reviewed, Barclays has an in-depth set of accessibility guidelines and resources. Its website is designed to work with screen readers in addition to being easy to navigate and read in traditional browsers. The accessibility page on the site includes a list of recommended screen reader and browser combinations for the best user experience. Barclays uses guidelines set by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C). Additionally, there is a phone number you can use to reach Barclays’ accessibility coordinator.