Ai Chat Companion is a product provided by Hong Kong Ban Wah Technology Limited (hereinafter referred to as "we" or "us"). When you use our services, we may collect and use your relevant information. We hope this Privacy Policy clarifies how we collect, use, store, and share this information when you use our services, as well as the methods we provide for you to access, update, control, and protect this information. This Privacy Policy is closely related to the Ai Chat Companion service you use. We hope you read it carefully and make appropriate choices according to its guidance when necessary. For technical terms involved in this Privacy Policy, we have tried our best to use concise expressions and provide links for further explanation to facilitate your understanding.
By using or continuing to use our services, you signify your agreement to us collecting, using, storing, and sharing your relevant information in accordance with this Privacy Policy.
If you have any questions regarding this Privacy Policy or related matters, please contact us at mailto:lua9rhsmai10728@gmail.com.
1. Information We Collect
When we or our third-party partners provide services, we may collect, store, and use the following information related to you. If you do not provide relevant information, you may not be able to register as our user, enjoy certain services we provide, or achieve the intended effects of the services.
2. Information Storage
2.1 Storage Methods and Duration
We store your information securely, including local storage (e.g., APP data caching), databases, and server logs.
Generally, we will only store your personal information for as long as necessary to achieve the service purposes or as stipulated by laws and regulations.
2.2 Storage Territory
We will store personal information collected within the territory in accordance with laws and regulations. Currently, we do not transmit or store your personal information across borders. If cross-border transmission or storage is required in the future, we will inform you of the purpose, recipient, security safeguards, and risks, and obtain your consent.
2.3 Notification of Product or Service Discontinuation
If our product or service is discontinued, we will notify you via push notifications, announcements, etc., and delete your personal information or anonymize it within a reasonable period, except as otherwise stipulated by laws and regulations.
3. Information Security
We use various security technologies and procedures to prevent the loss, improper use, unauthorized access, or disclosure of information. For example, in certain services, we will use encryption technologies (such as SSL) to protect your provided personal information. However, you should understand that due to technological limitations and potential malicious means, even if we do our utmost to strengthen security measures, we cannot always guarantee 100% information security in the internet industry. You need to understand that the systems and communication networks you use to access our services may encounter problems due to factors beyond our control.
4. How We Use Information
We may use the information collected during the process of providing services to you for the following purposes:
To provide you with services;
For identity verification, customer service, security precautions, fraud monitoring, archiving, and backup purposes when we provide services, ensuring the security of the products and services we provide to you;
To help us design new services and improve our existing services;
To better understand how you access and use our services, thereby responding to your personalized needs, such as language settings, location settings, personalized help services and instructions, or responding to you and other users in other aspects;
To provide you with advertisements more relevant to you instead of universally delivered advertisements;
To evaluate and improve the effectiveness of advertisements and other promotional activities in our services;
Software authentication or managing software upgrades;
To invite you to participate in surveys regarding our products and services.
5. Information Sharing
Currently, we do not actively share or transfer your personal information to third parties. If there are other instances where we need to share or transfer your personal information to third parties, or if you require us to share or transfer your personal information to third parties, we will directly or confirm that the third party has obtained your explicit consent for the aforementioned actions.
For the purpose of delivering advertisements and evaluating and optimizing the effectiveness of advertisement delivery, we need to share your partial data with third-party partners such as advertisers and their agents. We require them to strictly abide by our data privacy protection measures and requirements, including but not limited to processing according to data protection agreements, letters of commitment, and relevant data processing policies, avoiding the identification of personal identities and ensuring privacy security.
We will not share information that can be used to identify your personal identity (e.g., your name or email address) with partners unless you explicitly authorize us to do so.
We will not publicly disclose the collected personal information. If public disclosure is necessary, we will inform you of the purpose, the type of information to be disclosed, and any sensitive information involved, and obtain your explicit consent.
As our business continues to develop, we may undergo transactions such as mergers, acquisitions, or asset transfers. We will inform you of such situations and continue to protect your personal information according to laws, regulations, and standards no less stringent than those required by this Privacy Policy, or require the new controller to continue protecting your personal information.
Furthermore, according to relevant laws, regulations, and national standards, we may share, transfer, or publicly disclose personal information without prior authorization and consent in the following situations:
Directly related to national security or defense security;
Directly related to public security, public health, or major public interests;
Directly related to criminal investigation, prosecution, trial, and judgment execution;
Necessary to protect the life, property, or other major legal rights and interests of the personal information subject or other individuals but it is difficult to obtain the subject's consent;
Personal information that the subject has voluntarily disclosed to the public;
Personal information collected from legally disclosed information, such as legal news reports, government information disclosure channels.
6. Your Rights
During your use of our services, we may provide corresponding operation settings depending on the specific product, allowing you to query, delete, correct, or withdraw your relevant personal information. You may refer to the corresponding specific guidelines to perform operations. In addition, we have set up complaint and reporting channels, and your opinions will be handled promptly. If you are unable to exercise your personal information rights through the aforementioned channels and methods, you may submit your request through the contact information provided in this Privacy Policy, and we will provide feedback according to legal and regulatory provisions.
7. Changes
We may revise the terms of this Privacy Policy from time to time. When changes occur, we will prompt you with the new Privacy Policy upon version updates and inform you of the effective date. Please read the changed Privacy Policy carefully. By continuing to use our services, you signify your agreement to us processing your personal information according to the updated Privacy Policy.
8. Protection of Minors
We encourage parents or guardians to guide minors under the age of eighteen in using our services. We suggest that minors encourage their parents or guardians to read this Privacy Policy and seek their consent and guidance before submitting personal information.