Privacy Policy - B&B Hospital App

B&B Hospital App (“we”, “our”, “us”) is a hospital service and management mobile application developed and maintained by Midas Health Service Company. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the B&B Hospital App (“App”).

1. Information We Collect

When you use our App, we may collect the following types of information:

Personal Information

When creating or using an account, we may collect:

• Name

• Phone number and contact details

• Age and gender

• Profile photo (optional)

• Other profile information you choose to provide

• Information about family members or relatives if you add them to your account
  
  

Medical Information

To provide healthcare-related services, the App may store:

• Appointment history

• Doctors consulted

• Medical records such as vital signs and lab results

• Treatment or consultation information related to hospital services
  
  

Payment Information

When you make payments through the App, we may record:

• Transaction details

• Payment status

• Billing information related to appointments or services
  
  

Sensitive financial details such as card numbers are processed securely by payment providers and are not stored directly by the App.

Device and Usage Information

To improve service performance and security, we may collect:

• Device type and operating system

• App usage data

• Log information

• Performance and error reports
  
  

2. How We Use Your Information

Your information is used to provide and improve hospital services within the App, including:

• Creating and managing your user account

• Booking and managing doctor appointments

• Providing access to hospital departments and doctors

• Maintaining patient medical records and consultation history

• Processing payments and maintaining billing information

• Allowing doctors and authorized hospital staff to access relevant patient information

• Improving app performance and user experience
  
  

3. App Permissions

The App may request certain permissions only when necessary for features to function properly.

Profile Photo Access
Used only if you choose to upload or update a profile picture.

Phone Number Verification
Used to create and verify your account and manage appointments.

The App does not access your files, camera, or other personal information without your permission.

4. Sharing and Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal data.

Information may be shared only when necessary:

• With doctors or healthcare professionals for appointment and treatment purposes

• With authorized hospital staff to manage hospital operations

• With trusted service providers who help operate and maintain the App (under confidentiality agreements)

• When required by law, regulation, or legal process
  
  

5. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.

Although we strive to protect your information, no digital system can guarantee absolute security.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Update or correct your data

• Request deletion of your account or personal information

• Withdraw consent for certain types of data processing
  
  

To make a request regarding your data, please contact us using the information below.

7. Data Retention

We retain personal and medical information only for as long as necessary to:

• Provide hospital services

• Maintain patient medical records

• Comply with legal and regulatory requirements
  
  

If you request deletion of your account, we will remove your personal data unless retention is required for legal or medical record purposes.

8. Third-Party Services

The App may integrate with third-party services such as payment systems or external websites. These services operate under their own privacy policies, and we encourage users to review those policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be reflected within the App or on our official platform. Continued use of the App indicates acceptance of the updated policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

B&B Hospital App
Developer: Midas Health Services  Pvt. Ltd.
Email: info@midastechnologies.com.np