Policy Privacy
(Last Revised: Octobre 2023)
(Last Revised: Octobre 2023)
This Privacy Policy (“Privacy Policy”), is an integral part of our End User License Agreement (“EULA”), and governs the processing and transfer of personal data collected or processed by Hope apps when you access or use our mobile application or our services, all as detailed in the applicable EULA (respectively the “App” and “Service”).
Any capitalized terms not defined herein shall have the meaning ascribed to them in the EULA.
This Privacy Policy explains what data we may collect from you, how such data may be used or shared with others, how we safeguard it, and how you may exercise your rights related to your Personal Data (as defined below), among others, and where applicable, as required according to the EU General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
In the event, you are a California resident and the CCPA applies to you – please also review our CCPA Privacy Notice.
If you have any questions regarding this Privacy Policy or our data practices, you are welcome to contact us at: alilouteck@gmail.com
This Privacy Policy explains our data collection practices that are applicable to any users of our App or our Services (“you” or “your”).
For the purpose of operating our Services and App, we use several service providers as detailed in this Policy (collectively “Service Providers”):
In-app payment providers;
Advertising partners;
Fraud prevention and analytic tools; and
Tracking tools.
We contractually ensure our Service Providers comply with applicable data protection laws.
1. OVERVIEW OF THE INFORMATION WE PROCESS FROM YOU
We may collect two types of data and information from you, depending on your interaction with us. The first type of information is non-identifiable and anonymous information (“Non-Personal Data”). We are not aware of the identity of the individual from who we have collected the Non-Personal Data. Non-Personal Data that is being gathered consists of technical information and may contain, among other things, the type of operating system and type of browser, type of device, session duration and page impressions, etc.
The second type of information is identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Data”).
For the avoidance of doubt, any Non-Personal Data connected or linked to any Personal Data shall be deemed as Personal Data as long as such connection or linkage exists.
Personal Data we collect from you
TYPE OF DATA PURPOSES OF PROCESSING FOR EU PERSONS - LEGAL BASIS UNDER THE GDPR
Contact Information:
In the event you contact us for support or any other inquiries, by sending us an email or by any other means of communication we may make available to you, you will be requested to provide us with your full name and email address. In addition, you can choose to provide us with additional information as part of your correspondence with us. We will use this information solely for the purpose of responding to your inquiries and providing you with the support or information you have requested.
The correspondence may be used in order to improve our customer service, and in the event, we believe it is required in order to provide you with any further assistance (if applicable). Our legitimate interest.
Push Notifications:
We may store Firebase Cloud Messages tokens. If you wish to stop getting push notifications, you may do so simply by disabling push notifications on your device’s settings or uninstalling the app. This information will be processed to allow us to send push notifications to users from our server. As the token is Non-Personal Data it does not require a lawful basis.
In-App Payment Information:
When you make a payment through our App and offered Services, all payments are in-app payments and are subject to the applicable App Store terms and privacy policy.
Google Terms of Service
Google Privacy Policy
App Store Terms of Use
App Store Privacy Policy We use in-app payment processors; the registration and payment information are solely processed by the applicable app store provider. We do not store nor process any Personal Data when you process the payment.
We receive an order number that is connected to a user ID that was generated when installing the app (non-identifiable).
Log Data and Unique Identifiers
In case of an error in the App, we collect data and information (through third-party service providers) such as “Log Data” or “Crash Data”. This data may include information such as your device's Internet Protocol (“IP”) address, device name, operating system version, the configuration of the App when utilizing our Service, the time and date of your use of the Service, and other statistics. In most cases, this data will not include Personal Data, however, we treat this information as Personal Data as we may be able to reasonably identify you. We process this data set for our legitimate interest of protecting our App and Services and optimizing the App and Services.
List of Installed App:
When you install our App, we may collect information from your device, that may include a list of your installed applications.
This data may contain identify information and therefore we treat it as Personal Data. We use this data in order to maintain, support, improve, protect and manage our App and Services. We will base the processing of this data set on your consent through organic in-app permissions.
Profiling Data:
When you using our App we may display advertisement, our partners, the advertisers may place an SDK (as detailed below) and collect certain data on you for the purpose of displaying advertisement.
If you wish to prevent the display of advertisements or other identifiers for interest-based advertising, you may change your device settings to reset such advertisement or opt-out of such advertising (typically, this is available under the “Privacy” or “Ads” section in your device settings).
Please note that if you reset your advertising settings or opt out of interest-based advertising, you may still see advertisements in our App, but those ads will not be targeted at you. Please note that such actions may result in a less enjoyable user experience. Our partners will process this data to manage and deliver advertisements more effectively and personally, including contextual, behavioral, and interests-based advertising based on your activity, preferences, or other data available to us or to our business partners and advertisers, including for re-targeting purposes. We process this information based on your consent as required under your jurisdiction provided through our cookie manager or similar technologies.
Technical Data:
We also collect certain technical Non-Personal Data which relates to your use of our App such as: the type and version of device, application, or browser used, operating system, or time zone setting, country, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs. We use this data in order to maintain, support, improve, protect, and manage our AppsPRIVACY POLICY
This Privacy Policy (“Privacy Policy”), is an integral part of our End User License Agreement (“EULA”), and governs the processing and transfer of personal data collected or processed by Hope apps when you access or use our mobile application or our services, all as detailed in the applicable EULA (respectively the “App” and “Service”).
Any capitalized terms not defined herein shall have the meaning ascribed to them in the EULA.
This Privacy Policy explains what data we may collect from you, how such data may be used or shared with others, how we safeguard it, and how you may exercise your rights related to your Personal Data (as defined below), among others, and where applicable, as required according to the EU General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
In the event, you are a California resident and the CCPA applies to you – please also review our CCPA Privacy Notice.
If you have any questions regarding this Privacy Policy or our data practices, you are welcome to contact us at: alilouteck@gmail.com
This Privacy Policy explains our data collection practices that are applicable to any users of our App or our Services (“you” or “your”).
For the purpose of operating our Services and App, we use several service providers as detailed in this Policy (collectively “Service Providers”):
In-app payment providers;
Advertising partners;
Fraud prevention and analytic tools; and
Tracking tools.
We contractually ensure our Service Providers comply with applicable data protection laws.
1. OVERVIEW OF THE INFORMATION WE PROCESS FROM YOU
We may collect two types of data and information from you, depending on your interaction with us. The first type of information is non-identifiable and anonymous information (“Non-Personal Data”). We are not aware of the identity of the individual from who we have collected the Non-Personal Data. Non-Personal Data that is being gathered consists of technical information and may contain, among other things, the type of operating system and type of browser, type of device, session duration and page impressions, etc.
The second type of information is identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Data”).
For the avoidance of doubt, any Non-Personal Data connected or linked to any Personal Data shall be deemed as Personal Data as long as such connection or linkage exists.
Personal Data we collect from you
TYPE OF DATA PURPOSES OF PROCESSING FOR EU PERSONS - LEGAL BASIS UNDER THE GDPR
Contact Information:
In the event you contact us for support or any other inquiries, by sending us an email or by any other means of communication we may make available to you, you will be requested to provide us with your full name and email address. In addition, you can choose to provide us with additional information as part of your correspondence with us. We will use this information solely for the purpose of responding to your inquiries and providing you with the support or information you have requested.
The correspondence may be used in order to improve our customer service, and in the event, we believe it is required in order to provide you with any further assistance (if applicable). Our legitimate interest.
Push Notifications:
We may store Firebase Cloud Messages tokens. If you wish to stop getting push notifications, you may do so simply by disabling push notifications on your device’s settings or uninstalling the app. This information will be processed to allow us to send push notifications to users from our server. As the token is Non-Personal Data it does not require a lawful basis.
In-App Payment Information:
When you make a payment through our App and offered Services, all payments are in-app payments and are subject to the applicable App Store terms and privacy policy.
Google Terms of Service
Google Privacy Policy
App Store Terms of Use
App Store Privacy Policy We use in-app payment processors; the registration and payment information are solely processed by the applicable app store provider. We do not store nor process any Personal Data when you process the payment.
We receive an order number that is connected to a user ID that was generated when installing the app (non-identifiable).
Log Data and Unique Identifiers:
In case of an error in the App, we collect data and information (through third-party service providers) such as “Log Data” or “Crash Data”. This data may include information such as your device's Internet Protocol (“IP”) address, device name, operating system version, the configuration of the App when utilizing our Service, the time and date of your use of the Service, and other statistics. In most cases, this data will not include Personal Data, however, we treat this information as Personal Data as we may be able to reasonably identify you. We process this data set for our legitimate interest of protecting our App and Services and optimizing the App and Services.
List of Installed App:
When you install our App, we may collect information from your device, that may include a list of your installed applications.
This data may contain identify information and therefore we treat it as Personal Data. We use this data in order to maintain, support, improve, protect, and manage our App and Services. We will base the processing of this data set on your consent through organic in-app permissions.
Profiling Data:
When you use our App we may display advertisements, our partners, the advertisers may place an SDK (as detailed below) and collect certain data on you for the purpose of displaying advertisements.
If you wish to prevent the display of advertisements or other identifiers for interest-based advertising, you may change your device settings to reset such advertisement or opt out of such advertising (typically, this is available under the “Privacy” or “Ads” section in your device settings).
Please note that if you reset your advertising settings or opt out of interest-based advertising, you may still see advertisements in our App, but those ads will not be targeted at you. Please note that such actions may result in a less enjoyable user experience. Our partners will process this data to manage and deliver advertisements more effectively and personally, including contextual, behavioral, and interests-based advertising based on your activity, preferences, or other data available to us or to our business partners and advertisers, including for re-targeting purposes. We process this information based on your consent as required under your jurisdiction provided through our cookie manager or similar technologies.
Technical Data:
We also collect certain technical Non-Personal Data which relates to your use of our App such as the type and version of device, application, or browser used, operating system, or time zone setting, country, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs. We use this data in order to maintain, support, improve, protect, and manage our Apps and Services. This information does not include Personal Data. As the technical data is Non-Personal Data it does not require a lawful basis.
2. HOW WE COLLECT INFORMATION
Depending on the nature of your interaction with the App and Services, we may collect information as follows:
2.1. Automatically – we may use SDK (as elaborated below) or similar tracking technologies to gather some information automatically when you interact with our App and Services.
2.2. Provided by you voluntarily – we will collect information if and when you choose to provide us with the information, such as through the Services, contact us communications, etc.
3. SHARING DATA WITH THIRD PARTIES
We will not share your Personal Data with third parties, other than as specifically mentioned herein:
Subject to your consent - we may share your Personal Data upon your explicit consent. Once we share your Personal Data under these circumstances, that data becomes subject to the other third party’s privacy practices.
Policy enforcement and third-party rights - we may share your Personal Data in the event required to enforce our policies and agreements or to establish and exercise our rights to defend against legal claims, including investigations of potential violations and in order to detect or prevent illegal activities or other wrongdoing, security or technical issues. In addition, we may share your Personal Data to prevent harm to the rights or safety of our users or any applicable third party.
Law enforcement - we may share your Personal Data, solely to the extent needed to comply with any applicable law, regulation, legal process, or governmental request.
Service Providers - we may disclose Personal Data to our service providers to perform requested services on our behalf. Certain of our service providers shall include servers, payment processors, advertisement services, governmental agencies and representatives. These entities are prohibited from using your Personal Data for any purposes other than providing us with requested services and are all signed on applicable data protection agreements limiting their use of the Personal Data.
4. SDK & TRACKING TECHNOLOGIES
Our Services and some of our Service Providers utilize “cookies” or “software development kits (“SDK”)” anonymous identifiers and other tracking technologies (collectively, “Tracking Technologies”) which help us provide and improve our Services, personalize your experience and monitor the performance of our activities and campaigns, as well as the usage of our Apps and Services as a whole.
Google Play In-app billing Google Play Privacy Policy: https://play.google.com/about/privacy-security-deception
https://policies.google.com/privacy?hl=en
Firebase • Remote Config- data
• storage and processing location
• Crashlytics- data
• Cloud Messaging
• data encryption
• security purpose
• a/b testing
• in-app messaging
• predictions
• analytics Firebase Privacy Policy: https://firebase.google.com/support/privacy
Advertisers:
• AdMob
• Applovin
• Facebook Audience Network
• Ironsource
And as may be updated from time to time (collectively “Advertisers”). The Advertisers are advertising Service Providers. Their targeted advertising SDKs collect information about your browsing activity across multiple websites and online services in order to provide you with relevant advertisements on the App and Services of third parties. The information collected using these advertising SDKs does not disclose your identity, and helps us analyze the effectiveness of our advertising:
• AdMob: https://policies.google.com/privacy?hl=en
• Applovin: https://www.applovin.com/privacy/
• Facebook Audience Network: https://www.facebook.com/about/privacy/
• Ironsource https://www.is.com/privacy-policy/
5. USER RIGHTS
Data protection and privacy laws may grant you certain rights with regard to your Personal Data, all according to your jurisdiction. The rights may include one or all of the following: (i) request to amend your Personal Data we store access; (ii) review and access your Personal Data that we hold; (iii) request to delete your Personal Data that we hold (as long as we do not have a legitimate reason for retaining the data); (iv) restrict or object to the process your Personal Data; (v) exercise your right of data portability (vi) contact to a supervisory authority in your jurisdiction and file a complaint; and (vii) withdraw consent (to the extent applicable). If you wish to submit a request to exercise your rights, please fill out the Data Subject Request Form (“DSR”) available here and send it to our email at: alilouteck@gmail.com.
When you contact us and request to exercise your rights regarding your Personal Data, we will require certain information from you in order to verify your identity and locate your data and that the process of locating and deleting the data may take reasonable time and effort, as required or permitted under applicable law. Data privacy and related laws in your jurisdiction may provide you with different or additional rights related to the data we collect from you, which may also apply.
6. DATA RETENTION
We retain Personal Data we collect as long as it remains necessary for the purposes set forth above, all in accordance with applicable laws, or until an individual expresses a preference to opt out. We may at our sole discretion, delete or amend information from our systems, without notice to you, once we deem it is no longer necessary for such purposes.
Please note that except as required by applicable law, we will not be obligated to retain your data for any particular period, and we may delete it for any reason and at any time, with or without previous notice to you.
7. SECURITY
We take great care in implementing physical, technical, and administrative security measures for the services that we believe comply with applicable regulations and industry standards to prevent your information from being accessed without the proper authorization, improperly used or disclosed, unlawfully destructed, or accidentally lost.
If you feel that your privacy was not dealt with properly or was dealt with in a way that was in breach of our Privacy Policy or if you become aware of a third party’s attempt to gain unauthorized access to any of your Personal Data, please contact us at our email. We will make a reasonable effort to notify you and the appropriate authorities (if required by applicable law) if we discover a security incident related to your Personal Data.
8. DATA TRANSFER
We use Google Cloud which is located in the EU, US, and Asia. Further, certain processing activities are conducted in Israel, or other countries. In the event of data transfer out of your jurisdiction, we will take appropriate measures to ensure that your Personal Data receives an adequate level of protection as required under applicable law. Further, when Personal Data collected within the EU is transferred outside the EU (and not to a recipient in a country that the European Commission has decided provides adequate protection) it shall be transferred under the provisions of the standard contractual clauses approved by the European Union. If you would like to understand more about these arrangements and your rights in connection therewith, please contact us at our email.
9. CHILDREN
Our Apps and Services are intended for a general audience and are not directed to persons under 13 years old. If a parent or guardian becomes aware that his/her child has provided us with Personal Data without their consent, he/she should contact us immediately. We do not knowingly collect or solicit Personal Data from people under 13 years old. If we become aware that a person under 13 years old has provided us with Personal Data, we will delete such data from our databases.
10. DO NOT TRACK DISCLOSURE
The App and the App’s Services do not respond to Do Not Track signals. For information about Do Not Track, please see: http://www.allaboutdnt.com/
11. CHANGES AND UPDATES
We reserve the right to change this Privacy Policy at any time, so please revisit this page frequently. In the event that we made any substantial changes to this Privacy Policy, we will make reasonable efforts to provide you with notification with respect to such changes, if we are required to do so by applicable law. The changes to this Privacy Policy will go into effect as of the date listed in the “Last Amended” heading located at the top of this Privacy Policy.
12. CONTACT US
If you have any questions or concerns regarding privacy issues, or if you wish to be provided with any other information related to our privacy practices, please contact us: alilouteck@gmail.com and Services. This information does not include Personal Data. As the technical data is Non-Personal Data it does not require a lawful basis.
2. HOW WE COLLECT INFORMATION
Depending on the nature of your interaction with the App and Services, we may collect information as follows:
2.1. Automatically – we may use SDK (as elaborated below) or similar tracking technologies to gather some information automatically when you interact with our App and Services.
2.2. Provided by you voluntarily – we will collect information if and when you choose to provide us with the information, such as through the Services, contact us communications, etc.
3. SHARING DATA WITH THIRD PARTIES
We will not share your Personal Data with third parties, other than as specifically mentioned herein:
Subject to your consent - we may share your Personal Data upon your explicit consent. Once we share your Personal Data under these circumstances, that data becomes subject to the other third party’s privacy practices.
Policy enforcement and third-party rights - we may share your Personal Data in the event required to enforce our policies and agreements or to establish and exercise our rights to defend against legal claims, including investigations of potential violations and in order to detect or prevent illegal activities or other wrongdoing, security or technical issues. In addition, we may share your Personal Data to prevent harm to the rights or safety of our users or any applicable third party.
Law enforcement - we may share your Personal Data, solely to the extent needed to comply with any applicable law, regulation, legal process, or governmental request.
Service Providers - we may disclose Personal Data to our service providers to perform requested services on our behalf. Certain of our service providers shall include servers, payment processors, advertisement services, governmental agencies and representatives. These entities are prohibited from using your Personal Data for any purposes other than providing us with requested services and are all signed on applicable data protection agreements limiting their use of the Personal Data.
4. SDK & TRACKING TECHNOLOGIES
Our Services and some of our Service Providers utilize “cookies” or “software development kits (“SDK”)” anonymous identifiers and other tracking technologies (collectively, “Tracking Technologies”) which help us provide and improve our Services, personalize your experience and monitor the performance of our activities and campaigns, as well as the usage of our Apps and Services as a whole.
Google Play In-app billing Google Play Privacy Policy: https://play.google.com/about/privacy-security-deception
https://policies.google.com/privacy?hl=en
Firebase • Remote Config- data
• storage and processing location
• Crashlytics- data
• Cloud Messaging
• data encryption
• security purpose
• a/b testing
• in-app messaging
• predictions
• analytics Firebase Privacy Policy: https://firebase.google.com/support/privacy
Advertisers:
• AdMob
• Applovin
• Facebook Audience Network
• Ironsource
And as may be updated from time to time (collectively “Advertisers”). The Advertisers are advertising Service Providers. Their targeted advertising SDKs collect information about your browsing activity across multiple websites and online services in order to provide you with relevant advertisements on the App and Services of third parties. The information collected using these advertising SDK does not disclose your identity, and helps us analyze the effectiveness of our advertising:
• AdMob: https://policies.google.com/privacy?hl=en
• Applovin: https://www.applovin.com/privacy/
• Facebook Audience Network: https://www.facebook.com/about/privacy/
• Ironsource https://www.is.com/privacy-policy/
5. USER RIGHTS
Data protection and privacy laws may grant you certain rights with regard to your Personal Data, all according to your jurisdiction. The rights may include one or all of the following: (i) request to amend your Personal Data we store access; (ii) review and access your Personal Data that we hold; (iii) request to delete your Personal Data that we hold (as long as we do not have a legitimate reason for retaining the data); (iv) restrict or object to the process your Personal Data; (v) exercise your right of data portability (vi) contact to a supervisory authority in your jurisdiction and file a complaint; and (vii) withdraw consent (to the extent applicable). If you wish to submit a request to exercise your rights, please fill out the Data Subject Request Form (“DSR”) available here and send it to our email at: alilouteck@gmail.com
When you contact us and request to exercise your rights regarding your Personal Data, we will require certain information from you in order to verify your identity and locate your data and that the process of locating and deleting the data may take reasonable time and effort, as required or permitted under applicable law. Data privacy and related laws in your jurisdiction may provide you with different or additional rights related to the data we collect from you, which may also apply.
6. DATA RETENTION
We retain Personal Data we collect as long as it remains necessary for the purposes set forth above, all in accordance with applicable laws, or until an individual expresses a preference to opt-out. We may at our sole discretion, delete or amend information from our systems, without notice to you, once we deem it is no longer necessary for such purposes.
Please note that except as required by applicable law, we will not be obligated to retain your data for any particular period, and we may delete it for any reason and at any time, with or without previous notice to you.
7. SECURITY
We take great care in implementing physical, technical, and administrative security measures for the services that we believe comply with applicable regulations and industry standards to prevent your information from being accessed without the proper authorization, improperly used or disclosed, unlawfully destructed, or accidentally lost.
If you feel that your privacy was not dealt with properly or was dealt with in a way that was in breach of our Privacy Policy or if you become aware of a third party’s attempt to gain unauthorized access to any of your Personal Data, please contact us at our email. We will make a reasonable effort to notify you and the appropriate authorities (if required by applicable law) if we discover a security incident related to your Personal Data.
8. DATA TRANSFER
We use Google Cloud which is located in the EU, US, and Asia. Further, certain processing activities are conducted in Israel, or other countries. In the event of data transfer out of your jurisdiction, we will take appropriate measures to ensure that your Personal Data receives an adequate level of protection as required under applicable law. Further, when Personal Data collected within the EU is transferred outside the EU (and not to a recipient in a country that the European Commission has decided provides adequate protection) it shall be transferred under the provisions of the standard contractual clauses approved by the European Union. If you would like to understand more about these arrangements and your rights in connection therewith, please contact us at our email.
9. CHILDREN
Our Apps and Services are intended for a general audience and are not directed to persons under 13 years old. If a parent or guardian becomes aware that his/her child has provided us with Personal Data without their consent, he/she should contact us immediately. We do not knowingly collect or solicit Personal Data from people under 13 years old. If we become aware that a person under 13 years old has provided us with Personal Data, we will delete such data from our databases.
10. DO NOT TRACK DISCLOSURE
The App and the App’s Services do not respond to Do Not Track signals. For information about Do Not Track, please see: http://www.allaboutdnt.com/
11. CHANGES AND UPDATES
We reserve the right to change this Privacy Policy at any time, so please revisit this page frequently. In the event that we made any substantial changes to this Privacy Policy, we will make reasonable efforts to provide you with notification with respect to such changes, if we are required to do so by applicable law. The changes to this Privacy Policy will go into effect as of the date listed in the “Last Amended” heading located at the top of this Privacy Policy.
12. CONTACT US
If you have any questions or concerns regarding privacy issues, or if you wish to be provided with any other information related to our privacy practices, please contact us: alilouteck@gmail.com