This Privacy Policy explains how ZenAI – Smart Chat ("we", "us", or "our") collects, uses, and protects information when you use our mobile application available on the Google Play Store (the “App”) and related services.

We are committed to protecting user privacy and ensuring transparency in how information is handled. By using ZenAI – Smart Chat, you agree to the collection and use of information in accordance with this Privacy Policy.

1. PERSONAL INFORMATION COLLECTED

1.1 Personal Information You Provide

• No account registration or login is required.
  
  

• We do not require users to provide personally identifiable information such as name, email address, phone number, or login credentials.
  
  

Chat Content

• The App may process user-submitted chat content to provide AI responses.
  
  

• Chat content may be temporarily stored in anonymized form solely for the purpose of improving service quality, AI response accuracy, and user experience.
  
  

• Chat content is not linked to your identity and is not used to personally identify users.
  
  

1.2 Information Collected Automatically

We may collect limited technical information automatically, including:

• App usage frequency and interaction patterns
  
  

• General performance data
  
  

• Crash and error logs
  
  

This information is used to maintain app stability, improve performance, and enhance user experience.

1.3 Data Collected via Third Parties

We use third-party services that may collect anonymized or aggregated information, including:

• Device Information: device model, operating system version, language settings
  
  

• Usage Analytics: app interactions and session duration
  
  

• Crash Reports & Performance Metrics
  
  

Third-party services used include:

• Google Firebase (Analytics, Crashlytics)
  
  

• Google AdMob
  
  

• Meta Audience Network
  
  

• Pangle
  
  

• Azure AI API (for AI response processing)
  
  

2. YOUR CONSENT AND USE OF INFORMATION

2.1 Consent

By using the App, you consent to the collection and use of information as described in this Privacy Policy.

2.2 How We Use Information

Information collected is used to:

• Provide and maintain core app functionality
  
  

• Improve AI response quality and performance
  
  

• Monitor and fix crashes or technical issues
  
  

• Display advertisements
  
  

• Ensure compliance with legal obligations
  
  

• Prevent abuse, fraud, or misuse of the service
  
  

2.3 Analytics and Advertising

We may use third-party analytics and advertising services to understand app usage and deliver relevant ads. These services do not collect information that directly identifies individual users.

2.4 Cookies & Similar Technologies

Third-party SDKs may use cookies or similar technologies to measure ad performance and usage statistics. You may manage ad preferences through your device settings.

3. SHARING AND DISCLOSURE OF INFORMATION

We do not sell or rent personal information.

Information may be shared only in the following cases:

3.1 With Service Providers

We may share minimal necessary data with trusted service providers who help operate our services, including:

• Analytics providers (e.g., Firebase)
  
  

• Advertising partners (e.g., AdMob, Meta, Pangle)
  
  

• Cloud and AI processing services (e.g., Azure AI)
  
  

All partners are contractually required to protect data and use it only for authorized purposes.

3.2 Legal Requirements

We may disclose information if required by law or if necessary to:

• Comply with legal obligations
  
  

• Protect our rights or property
  
  

• Prevent illegal or harmful activities
  
  

• Protect user or public safety
  
  

3.3 Business Transfers

If the App or its assets are involved in a merger, acquisition, or sale, information may be transferred under confidentiality obligations.

4. APP PERMISSIONS

ZenAI – Smart Chat uses the following permission:

android.permission.INTERNET

This permission allows the App to:

• Connect to AI services
  
  

• Load content
  
  

• Display advertisements
  
  

• Ensure real-time responses
  
  

The permission is essential for core functionality and is used strictly in compliance with Google Play policies.

5. DATA SECURITY AND TRANSFER

5.1 International Data Transfers

Your information may be processed on servers located outside your country of residence. Appropriate safeguards are applied to ensure data protection.

5.2 Security Measures

We implement reasonable technical and organizational safeguards, including:

• Secure data transmission
  
  

• Access control
  
  

• Industry-standard security practices
  
  

However, no method of electronic transmission or storage is 100% secure.

5.3 Data Retention

• Anonymized chat and usage data are retained only as long as necessary to improve service quality.
  
  

• Data may be deleted or anonymized when no longer required for operational or legal purposes.
  
  

6. ACCESSING AND CONTROLLING YOUR DATA

Since ZenAI – Smart Chat does not require accounts, personal data access is limited.
If you have questions or requests regarding data handling, you may contact us directly.

7. MINORS

ZenAI – Smart Chat is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

Parents or guardians who believe their child has provided information may contact us to request removal.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updates will be posted within the App or on the Google Play listing. Continued use of the App after updates constitutes acceptance of the revised policy.

9. CONTACT

If you have any questions about this Privacy Policy or data practices, please contact us:

Developer: LengKeng Lab
App Name: ZenAI – Smart Chat
Email: diamond.00207@gmail.com