About me

☁ Certified IT Infrastructure Administrator  with 1+ years of professional experience.

With good experience in support, installation, configuration, troubleshooting of various IT and Networking technologies, including routing protocols. Switching technologies, also in charge of technical support to users and providing solutions to various problems. 

I started this website to jot down everything I learn in an organized way. My goal is to create a delightful corner of the web free of sponsored content, ads, affiliates, pop-ups, and the rest of the annoying noise from the Internet.

1x AviatrixACE | Certified Google IT Support Professional | ACE | CCNA | JNCIA | NSE | VMWare | VEEAM | GRANDSTREAM   🛡🌎

While actively contributing to the field as a speaker and writer, I'm also actively developing innovative products with an ardently focused design. I'm a highly passionate individual who's been into zeros and ones from the age of 10 and loves to work on IT infrastructure.

I'm design-centric, collaborate effectively & always super excited to learn new things. Apart from being a relentless and curious learner, I'm also a nature-lover. Travelling and photography are few of my hobbies.

Work Experience

IT Field Assistant - BİM Birleşik Mağazalar A.Ş , Morocco

Duration: August 2023 - Present

Responsibilities

- Cisco Unified Communications Manager.

- Deployment, configuration and management of PABX/IPBX & Endpoint.

- Management of enterprise network infrastructure (Desktops, Printers, IP Phones).

- Remote Desktop support and troubleshooting L1 / L2.

- Managing, tracking, and processing documents in SAP NetWeaver.


Routing Technologies – Cisco ISR 800/900 Series Routers, Ethernet, TCP/IP, IPv4 et IPv6, LAN, WAN, MAN, WLAN, VPN, Cisco IOS, Password Recovery.


Server/Desktop Technologies – Windows Server 2012 R2, Microsoft Office 2019, 365, Microsoft Windows 10, Racking, Printing.


Wireless/Voice Technologies - IEEE 802.1x & 802.11, WLAN, WAP, AP, SSID, Voice Over Internet Protocol (VoIP), Quality of Service (QoS), PoE.


Data Center Technologies – DNS, DHCP, FTP, NFS, Active Directory 


IT Infrastructure Administrator - PURE Solutions, Morocco

Duration: January 2023 - Present

Responsibilities

     • Study, implementation, and monitoring of IT projects at clients' sites. 

     • Implementation of Microsoft infrastructure projects (Active Directory, Exchange, Office 365, Windows  Admin Center, Hyper-V, etc.). 

     • Maintain operational conditions of the IT infrastructure. 

• Ensure daily administration of the technological environment: installation, monitoring, configuration, maintenance. 

     • Make necessary modifications based on client requests. 

     • Study and propose improvements in performance and availability of system and virtualization infrastructures. 

     • Regular auditing of the infrastructure and improvement planning. 

     • Intervention in major incidents and problems. 

• Responsible for the smooth operation of the System (Windows, Proxmox, VMware, etc.) component. 

IT Technical Support - PURE Solutions, Morocco

Duration: September  2022 - December 2022

Responsibilities

• Member of a team of professionals involved in the design, implementation, installation, configuration, support, and administration of IT infrastructure. 

• Managing technologies in a network environment such as routers, switches, security, firewalls, voice over IP, WiFi technologies, as well as various servers/applications and administration systems. 

• Creation and configuration of virtual machines (VMs) (memory, processor, storage, networks...) 

• Preparation of procedures related to new services and configuration. 

• Implementation (deployment monitoring, migration...) 

• Administration of roles: Active Directory, DNS, FTP, IIS... 

• Creation and management of user rights and groups... 

• Storage servers: DELL, HP, RAID, Synology NAS (backup and file sharing) 

• Call handling and management of Level 1 and 2 incident tickets. 

• Functional and technical analysis. 

• Management of any type of on-site or remote incident. 

• Management of network and local printers. 

• Creation, deployment, and update of Windows 7 to Windows 11. 

• Installation and configuration of PABX standards (VoIP). 

• Management of interventions. 

• Technical documentation writing. 


Systems and Networks Technician - PURE Solutions, Morocco

Duration: June 2022 - August 2020 | 3 months (Stage)

Responsibilities

• Technical support and helpdesk by phone and email to installers and

endusers

• IT system security: Antivirus, Firewall, VPN, IPsec, SSL.

• VoIP Telephony installation and configuration (GrandStream, ...)

• Installation and configuration of security systems (Monitoring, scoring and

access control (ZKTeco...))

• Diagnosis and resolution of hardware incidents and malfunctions

computer

• Installation and configuration, system settings, workstations

Education

1) Diploma of Specialized Technician in Computer Networks  - OFPPT, Casablanca, Morocco

🏆 Academic Award: Cisco Certified Networking Associate Program

Duration: 2020 - 2022

2) Bachelor's degree Experimental Sciences option Life and Earth Sciences, Casablanca, Morocco

Duration: 2018 - 2019 

3) Cisco Networking Academy | Cisco Certified Networking Associate

Duration: 2021 - 2022

Achievements / Certificate of Completion

• CCNA : Get Connected

• CCNA : Networks Basics & Essentials

• CCNA : Introduction to Cybersecurity


4) VMware IT Academy | Software Defined Storage, Network Virtualization, Cloud and Virtualization Concepts

Duration: 2022 - 2023

Software Defined Storage Concepts :

- Learn key concepts related to storage in the data center

- Understand software-defined storage concepts

- Describe the architecture, technical characteristics, and benefits of vSAN

Network Virtualization Concepts :

- Learn basic network virtualization concepts

- Articulate NSX capabilities and benefits

- Describe the major VMware NSX® components in the data, management, and control planes and their interactions

Cloud and Virtualization Concepts :

- Explore creating a virtual machine and the benefits

- Move from a physical environment to a virtual one

- Describe types of virtualization used for data centers

- Describe virtualization, virtual machines, hypervisors, and VMware vSphere® components

- Describe the concepts of server, network, storage, and desktop virtualization

- Understand how individuals and businesses benefit from virtualization

- Understand cloud concepts such as types of cloud computing and popular cloud deployment models


Achievements / Certificate of Completion

• IT Academy: Software Defined Storage Concepts

• IT Academy: Network Virtualization Concepts

• IT Academy: Cloud and Virtualization Concepts


5) Huawei Talent | Preparing for the Huawei Certified ICT Associate (HCIA)

Duration: 2023 - Now

• Knowledge about the procedure of Ethernet and relevant technology

• Knowledge about how to choose the correct network facilities of Huawei.

• Understanding the standards, functions and significant information on basic network protocols.

• Understanding how routers, switches, and firewalls work.

• Mastering the knowledge on IP address, Mask and Subnet address planning

• Mastering the fundamental configuration of VLAN, STP, VRRP, Static Route, RIP Routing Protocol, OSPF Routing Protocol, PPP, and FR.

• Mastering the basic strategies to network maintenance and troubleshooting. 

Core Focus

Skills

• Routing/Switching Technologies – Cisco Routers, Cisco Catalyst, Ethernet, TCP/IP, UDP, ARP, IPv4 et IPv6, RIPv2, OSPF, EIGRP, LAN, WAN, MAN, WLAN, DHCP, DNS, NAT/PAT, ACCESS-LIST, Frame Relay, PPP (PAP/CHAP), HDLC, VPN GRE, HSRP, VRRP, GLBP, VLAN, DTP, VTP, STP, BPDU, CDP, INTER-VLAN, Ether-Channel, PORT TRUNKING, HTTP, HTTPS, SMTP, NTP, Syslog, SNMP, Cisco IOS, Password Recovery.

• Server/Desktop Technologies – Windows Server 2016 - 2019, Exchange Server 2016 - 2019, Office 2003 - 2019, 365, Microsoft Windows XP - 11, VMware ESXi, Proxmox VE, Citrix HyperVisor (XenServer), Microsoft Hyper-V, Racking, Cabling, Printing.

• Security/Firewalls Technologies – Pare-feu, AAA, Authentification Server (Radius, TACACS+), SSH, Port Security, Web Filtering, Antivirus.

• Wireless/Voice Technologies - IEEE 802.1x & 802.11, WLAN, WAP, AP, SSID, Voice Over Internet Protocol (VoIP), Quality of Service (QoS), PoE.

• Monitoring/Data Center Technologies – DNS, DHCP, FTP, NFS, Telnet, SAMBA, HTTP(S), SMTP, RDP, Active Directory, GPO, MS Exchange, GLPI.

• DATACENTER Design – Study of the existing, Feasibility study, Design, Conception, Installation, and Configuration. 

Key Skills

Certifications

Projects

Around the web


Resume - Ayoub ED-DAKKAOUI