Privacy Policy – SMS Communications
Effective Date: April 1, 2025
At Arrow-West Equipment LTD., we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your mobile number and related data, especially in connection with our SMS (text messaging) communications.
1. Information We Collect
We may collect the following personal information from you:
Name
Email address
Mobile phone number
Consent to receive SMS messages
We collect this information when you interact with our team in person, by phone, online, or through any communication where you request our services or updates.
2. How We Use SMS Information
If you provide consent to receive text messages, we may use your mobile number to send:
Order confirmations or updates
Appointment reminders
Customer support responses
Promotional offers or discounts
General business-related notifications
By providing your mobile number and giving consent, you agree to receive recurring SMS messages. Message and data rates may apply, depending on your wireless provider.
3. SMS Consent and Opt-In
We only send SMS messages to individuals who have given proper consent. Consent may be collected in the following ways:
Verbal consent – during in-person conversations or phone calls with our staff
Written consent – via signed forms or physical agreements
Digital/online consent – through online forms, checkboxes, or digital interactions
Keyword-based consent – when you text a specific keyword (e.g., “JOIN”) to opt in
Before collecting consent, we always explain:
The purpose of the SMS messages
That message and data rates may apply
That you can unsubscribe anytime by texting STOP
We keep internal records of all consent to ensure compliance with carrier and legal requirements.
You can opt out of receiving SMS messages at any time by replying:
STOP to unsubscribe
HELP for assistance
Once you opt out, you will no longer receive SMS messages unless you re-enroll and provide new consent.
4. No Third-Party Sharing
SMS consent is not shared with third parties. We do not sell, rent, or share your mobile number or SMS consent information with third parties for marketing or advertising. Your information is used only for communication directly related to our business.
5. Data Protection
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage over the internet is entirely secure.
6. Your Rights
You have the right to access, correct, or request deletion of your personal information at any time. Please contact us if you wish to make any changes or have questions about your data.
7. SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Arrow-West Equipment Ltd.. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at www.arrowwest.com. Message HELP for help. Reply STOP to any message to opt out.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our SMS practices, please contact us:
Arrow-West Equipment LTD.
26505 Fulton Drive, Acheson (Edmonton), Alberta, Canada T7X 6A1
Email: info@arrowwest.com
Phone: 1-844-314-9831