This Privacy Policy explains how your data is collected, used, shared, and transferred when you use the AuraGate application (the "App") and related services (collectively, the "Services").
The Services are operated by AuraGate ("we", "our", "us"). We are committed to protecting your privacy by strictly minimizing data collection. Only data required to maintain our Services is collected. We do not sell your data to third parties for unrelated purposes.
By using our Services, you acknowledge that you have read and agreed to this Privacy Policy. If you do not agree, please do not use our Services.
We limit data collection to what is necessary for the quality and functionality of our Services.
We collect anonymized data to operate and optimize our Services, including:
VPN connection success, locations connected to, country, and internet service provider
Device type, OS version, connection failures, data transferred, speed tests, and crash reports
All such data is irreversibly anonymized at collection and cannot be linked to any individual user or device.
If you create an account, we may ask for your email address to:
Enable access to Services (password recovery, verification emails, payments)
Respond to your inquiries
Send updates, announcements, and marketing information
You may withdraw your consent for marketing at any time.
If you purchase paid Services, we collect subscription-related information (email, plan, term, amount, currency, status, transaction ID) to complete payments and provide support. We do not collect or store credit card information or other sensitive payment data.
Cookies are small text files stored on your device to remember your preferences and enhance your user experience.
If you contact us, we may receive your name, email, phone number, message content, and attachments. We use this to respond to your inquiries, and you may withdraw consent at any time.
We use your data for the following purposes:
Security: Authenticate your use of our Services with a unique device identifier
System Diagnostics and Analytics: Maintain and improve Service quality
Customer Support: Investigate and resolve support requests
Research and Development: Understand usage patterns and develop new features
Legal Compliance: Prevent fraud, illegal activity, and misuse of our Services
We share your data only in the following ways:
Aggregated or Anonymous Form: Shared with partners in a way that cannot identify you
Service Providers: Third parties help us with payment processing, diagnostics, and analytics. They process your data under strict confidentiality obligations
Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred to the new entity
Cross-border Transfers: Your data may be processed in countries where we engage service providers, with appropriate safeguards in place
With Your Consent: When you explicitly instruct us to do so
Important: Data collected for analytics and advertising is handled separately from VPN account information, subscription status, or traffic content.
We implement robust security measures to protect your data from unauthorized access, use, or disclosure. Access to your data by our staff is strictly limited to those with a legitimate need to know. We do not collect or store traffic data in our data centers.
In the event of a serious data breach, we will promptly notify relevant authorities and take necessary actions to mitigate potential harm.
We retain your information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. After that, your data will be deleted, blocked, or anonymized.
We will delete your data when:
It is no longer needed for the original purpose
You withdraw your consent and we have no other legal basis for processing
You object to processing and we have no overriding legitimate interest
You object to direct marketing
Our Services integrate with the following third-party platforms:
Service
Purpose
Firebase by Google
Analytics and crash reporting
Adjust
Advertising performance measurement
Zendesk
Customer support
AdMob, Liftoff, InMobi, Unity, Bigo Ads
Advertising partners
Stripe, Airwallex, Payssion, v5pay
Payment processing
Forter, Rebilly
Fraud prevention
Please note that we are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies. We do not target ads based on your personal data without your prior consent.
Depending on your location, you may have the following rights:
Access: Request a copy of your data
Correction: Correct inaccurate or incomplete data
Deletion: Request deletion of your data
Restriction: Limit how we process your data
Portability: Receive your data in a structured format
Objection: Object to processing based on legitimate interests
To exercise these rights, please contact us at duja.app@gmail.com. We may take reasonable steps to verify your identity before processing your request.
You have the right to request information about the categories of personal information collected and to opt out of the sale of your personal information. Please note that we do not sell your personal information.
You have additional rights as described above. We will respond to your request within one month.
We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us, and we will delete it from our systems.
We may update this Privacy Policy periodically to comply with applicable laws. Your continued use of our Services after changes constitutes acceptance of the updated policy. If significant changes are made, we will notify you through the App, website, or email.
If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: duja.app@gmail.com