If you want an open, wired listening experience with no rechargeable battery to manage, choose Audio-Technica ATH-AD500X; if you need wireless freedom and active noise cancellation, choose Amazon Renewed Beats Studio. For a call center, the Beats’ Bluetooth connection and call controls are the more practical fit, while the Audio-Technica is better for focused listening in a quiet space. Neither is a dedicated call-center headset with a stated boom microphone.
• Audio-Technica’s biggest strength: Open-air design, 53 mm drivers and a wired connection; trade-off: no Bluetooth or active noise cancellation.
• Beats’ biggest strength: Bluetooth, call controls and active noise cancellation; trade-off: wireless use depends on its rechargeable battery.
• Audio-Technica fit: Listeners who want open, wired headphones for a quiet room and value comfort features such as self-adjusting support.
• Beats fit: People who want to move around, take calls from the headphones and reduce surrounding noise.
• For call-center work: I’d lean toward Beats for its wireless call controls and noise cancellation, but neither product’s listed features establish that it has a boom mic designed for frequent work calls.
The ATH-AD500X is an over-ear, wired headphone built around 53 mm dynamic drivers. Its open-air construction is the defining choice: it is designed to avoid the closed-in, pressurized feeling some listeners associate with earcups. Audio-Technica also describes the sound as natural, with impactful bass and clear vocal projection. That makes it an interesting option for listening to speech, music or other audio in a quiet environment.
Comfort is part of the design, too. The headphones have a lightweight honeycomb aluminum casing, self-adjusting 3D Wing Support and flexible raised-fabric earpads. The single-sided cable has a sheath intended to help prevent tangles, and the connector is 3.5 mm with a 6.3 mm adapter. Those details suit a desk or home setup where a cable is acceptable and the headphone can stay connected to the listening device.
We compare products from their published specs and features; the verdicts below are our independent editorial opinions.
Updated: 2026-10-22 · 6 min read · Independent comparison
I’d consider the Audio-Technica for someone who listens for long stretches in a quiet room and prefers a wired, open design. I’d skip it for a busy call center where reducing background noise or moving freely matters: the listed features do not include Bluetooth or active noise cancellation. Open-air headphones are also a poor match when you want a more enclosed listening experience. The product information gives a frequency range of 5–25,000 Hz, but that figure alone does not establish how well it will perform for calls.
The Beats Studio is the more feature-rich choice for someone who wants to listen wirelessly and use headphone controls for calls, volume and track changes. Its Bluetooth connection is specified to stay connected up to 30 feet, and wireless listening is listed for up to 12 hours. When connected to an audio device by cable, the stated listening time is up to 20 hours. A battery gauge helps track remaining charge, and charging uses micro USB.
Noise control is the other major distinction. Beats lists dual-mode Adaptive Noise Cancellation, including a mode focused on noise cancellation without music. That could make the Studio more appealing in a shared office or other setting where environmental sound competes with listening. Its over-ear cups, softer materials and flexible fit are also described as comfort features, though the data does not provide measurements for fit or noise reduction.
For call-center use, Beats has the more relevant listed toolkit: wireless connectivity, call controls and active noise cancellation. But the product information does not specify a boom microphone or provide microphone performance details, so I would not assume it will meet every caller-facing job’s requirements. Its battery also means wireless operation needs charging. The box contents include a RemoteTalk cable, a 3.5 mm audio cable, a USB charging cable and a hard-shell carrying case, giving it more connection and carrying options than the Audio-Technica.
Side-by-Side: Which Should You Choose?
• Best for Bluetooth freedom → Amazon Renewed Beats Studio. It supports Bluetooth and lists a connection range of up to 30 feet; the Audio-Technica is wired.
• Best for an open-air listening design → Audio-Technica ATH-AD500X. Its open construction is intended to avoid a pressurized feeling around the ears.
• Best for staying connected without managing a rechargeable headphone battery → Audio-Technica ATH-AD500X. It uses a wired connection. The Beats offers up to 12 hours of wireless listening, so charging is part of its routine.
• Best for using controls to take calls and adjust audio → Amazon Renewed Beats Studio. Its listed controls cover calls, tracks and volume. The Audio-Technica’s listed advantages center on its wired listening design, not call controls.
• Best for a shared space with distracting sound → Amazon Renewed Beats Studio. Active noise cancellation gives it a feature the Audio-Technica does not list.
• Best for a quiet desk where cable use is fine → Audio-Technica ATH-AD500X. Its 3.5 mm connection and included 6.3 mm adapter suit a wired listening setup.
• Best for someone seeking the best earphones for call center work → Amazon Renewed Beats Studio, with a caveat. Its wireless call controls and noise cancellation are relevant, but the listed information does not confirm a dedicated boom mic or call-center certification.
These are over-ear headphones, not earphones, and neither sheet identifies an IPX7 waterproof rating. So if your search is for the “best IPX7 waterproof Bluetooth headphones for call center” or “hi res head phones for call center,” these two products do not establish those exact qualities. The Beats is the Bluetooth option, but no waterproof rating is provided. The Audio-Technica lists a broad frequency range, but that by itself is not enough to claim a high-resolution audio certification.
My Verdict
In my opinion, I’d choose Amazon Renewed Beats Studio for a call center if wireless movement, call controls and active noise cancellation are the priorities. Those are the clearest practical advantages for that setting. I’d choose the ATH-AD500X instead for quiet, wired listening and its open-air design. Before relying on either for professional calls, I’d confirm that its microphone setup meets the job’s needs.
The Beats has Bluetooth, headphone call controls and active noise cancellation, making it the more call-oriented option on paper. Neither product information sheet specifies a boom microphone, so check microphone requirements before choosing one for regular customer calls.
The ATH-AD500X is listed as wired, with a 3.5 mm connector and a 6.3 mm adapter. Active noise cancellation is not among its listed features; its open-air construction is a different design approach.
The Beats listing specifies up to 12 hours of wireless listening and up to 20 hours when plugged into an audio device. It also includes a battery gauge and charges through micro USB.
The Beats offers Bluetooth, but the product information provided does not specify an IPX7 or other waterproof rating. The Audio-Technica is wired and likewise has no stated waterproof rating, so neither is a confirmed match for that requirement.
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