Auburn Downtown Limo provides a ride-for-hire booking platform service. Services are provided under these terms and conditions.
Please read these Terms and Conditions carefully as they contain important information about your rights and obligations.
By booking with Auburn Downtown Limo, you (the Customer) agree to be legally bound by these Terms and Conditions. Continued use of the website and/or the Auburn Downtown Limo Customer app will constitute your acceptance of these terms and conditions.
1. Booking Service
1.1 Auburn Downtown Limo reserves the right in its absolute discretion, and without giving reasons, to reject a customer application and to decline to enter into a contract.
1.2. The customer is responsible for providing accurate information to Auburn Downtown Limo.
1.3. Auburn Downtown Limo is acting as an agent between the customer and the driver. Auburn Downtown Limo offers the booking to a driver and when they accept the booking, a contract is formed between the driver and customer. That contract is also subject to these terms & conditions.
1.4. In consideration of the driver carrying out your journey, pre-payment is required. You will pay through the app prior to service with a credit card on file. At Auburn Downtown Limo’s discretion, pre-payment may be made via other forms of payment.
1.5. All drivers are independent contractors and are not employees of Auburn Downtown Limo. All vehicles are covered by insurance provided by Auburn Downtown Limo in accordance with state requirements. Any accidents or incidents involving those vehicles will be handled in accordance with the insurance policies and at the direction of Auburn Downtown Limo.
1.6 Cancellation fee of 10% of the total booking cost will be charged if the ride is canceled after a booking is confirmed. Before booking a ride, commitment is needed. This charge is necessary due to the limitation of the number of rides we can complete.
2. Vehicle Surveillance
2.1 All Vehicles in use are subject to surveillance. This footage is maintained for Driver safety, Passenger safety, and Property protection.
2.2 Acceptance of these Terms and Conditions includes Surveillance acknowledgment. Surveillance includes but is not limited to Video, Audio, and GPS tracking. In the event that Surveillance footage is requested from Auburn Downtown Limo by law enforcement, insurance providers, or legal counsel for Auburn Downtown Limo, Auburn Downtown Limo will cooperate with authorities by providing the Surveillance footage.
3. Accidentals and Property Protection
3.1 All Vehicles are owned by Auburn Downtown Limo
3.2 By engaging the services of Auburn Downtown Limo, you agree to be liable for any and all property damage resulting from your use or misuse of the vehicle(s). Auburn Downtown Limo hereby reserves the right to seek reimbursement for any and all property damage and to seek such reimbursement via the appropriate legal avenue including seeking criminal prosecution or civil remedies for the full amount of the damage plus legal fees and interest allowed under the law.
3.3 Vomiting or expulsion of any bodily fluids in any Vehicle will result in an automatic charge of $100.00 paid to the driver to clean the Vehicle. This Fee will be charged immediately to any card on file for the rental.
4. Driver Rights and Discretion
4.1 Driver has the right to cancel or reject any passengers if necessary.
4.2 Passengers are expected to follow Driver’s directions.
4.3 Unsafe or unruly passengers will be removed from the vehicle.
4.4 Smoking in any Vehicle will result in immediate removal from the vehicle.
4.5 Active and/or alleged assault and/or abuse to the Driver or passengers will be taken seriously. Incidents may be reported, investigated, and prosecuted.
5. Alcohol Consideration and Understanding
5.1 Any passenger consuming and/or possessing alcohol must be 21 years of age or older.
5.2 Any and all Alcohol on board is to remain in partition portions of the Vehicles.
5.3 Any and all Alcohol offered by Auburn Downtown Limo is complimentary. Drinks are dispersed at the driver’s discretion.
5.4 Ride costs are determined by destination and length of rental. As stated above, any and all alcohol that may be dispersed is complementary and is not factored into the cost of the rental.
5.5 Auburn Downtown Limo does not authorize the public consumption of alcoholic beverages. Auburn Downtown Limo and its contracted drivers are not liable for any passengers leaving the vehicle(s) with any complimentary alcoholic beverage in contradiction to these terms and conditions.
5.6 Auburn Downtown Limo offers safe rides to the public. If alcohol is consumed while riding, Auburn Downtown Limo does not advise any Patron to drive after services are offered. Auburn Downtown Limo’s main objective is to provide safe rides. Do Not Drink and Drive. Auburn Downtown Limo will not be liable for any damage, prosecution, or death resulting from a passenger’s decision to drink and drive.
6. Release for Personal Injury
6.1 Stay seated while the vehicle is in motion.
6.2 Remain behind the yellow line (Party Bus). Remain inside the main cabin/behind the partition (Limousine).
6.3 Driver is to open doors. Please wait for direction to maintain safety. Do not hang out of the vehicle windows. Wait for assistance to exit the vehicle.
6.4 Auburn Downtown Limo is not liable for any personal injury caused by the rider’s failure to comply with these terms and conditions and/or the driver’s directions.
7. Personal Property
7.1 Auburn Downtown Limo is not liable or responsible for items left in our vehicles. Please check your surroundings ensuring that you have not left anything behind.