Effective Date: June 1, 2025
Welcome to Hell Predator (hereinafter referred to as the “Game” or “we”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in connection with the Game and related services (including our official website, community forums, and customer support, collectively referred to as the “Services”). Please read this policy carefully.
1. Information We Collect
We may collect the following types of personal and non-personal information to provide and improve our Services:
1.1 Information You Provide
Account Information: Information provided during account registration or participation in activities, such as username, email address, password, and payment details (processed via third-party platforms).
User Content: Content you provide in in-game chats, forum posts, or customer support interactions (e.g., text, images).
Feedback and Surveys: Information voluntarily provided through surveys, feedback, or event participation.
1.2 Automatically Collected Information
Game Data: Character ID, game progress, achievements, gacha records, and in-game behavior (e.g., task completion, battle data).
Device Information: Device model, operating system, IP address, browser type, and device identifiers (e.g., IDFA, Android ID).
Usage Data: Access times, click behavior, page views, and in-game preference settings.
Cookies and Similar Technologies: We use Cookies and similar technologies (e.g., analytics tools) to enhance user experience and analyze Service usage. You may accept or decline non-essential Cookies upon your first visit to our website.
1.3 Information from Third Parties
Third-Party Platforms: If you log in via third-party platforms (e.g., Google, Apple, Steam), we may collect public information (e.g., username, avatar) or authorized account data.
Payment Information: When processing payments through third-party services (e.g., PayPal, Stripe), we collect only transaction confirmation details and do not store complete payment card information.
2. Purpose of Information Use
We use your information for the following purposes:
Service Delivery: Create and manage accounts, process payments, and deliver game content.
Experience Optimization: Analyze game behavior to improve features, balance, and content updates.
Customer Support: Respond to inquiries, complaints, or technical issues.
Marketing and Events: Send game updates, event notifications, or promotional offers (opt-out available at any time).
Security and Compliance: Detect and prevent fraud, cheating, or violations of Terms of Service to ensure game fairness.
Legal Requirements: Comply with applicable laws or respond to law enforcement requests.
3. Information Sharing and Disclosure
We do not sell or rent your personal information but may share it in the following cases:
Service Providers: With trusted third parties (e.g., cloud storage, analytics, payment processors) bound by strict confidentiality agreements.
Legal Requirements: To comply with laws, court orders, or government requests.
Business Transfers: In the event of a merger, acquisition, or asset transfer, your information may be transferred as an asset.
Rights Protection: To protect our rights, user safety, or public interest.
4. Your Rights
Under applicable laws (e.g., GDPR, PIPL, CCPA), you have the following rights:
Access: Request to view your personal information we hold.
Correction: Request correction of inaccurate personal information.
Deletion: Request deletion of your account or personal information (may affect game progress).
Restriction: Restrict the use of your information in certain cases.
Data Portability: Request your personal information in a structured format.
Objection: Object to the processing of your information for marketing or other purposes.
Do Not Sell My Personal Information (CCPA): Opt out of the sale of your information.
To exercise these rights, contact us using the details below. We will respond within 30 days or as required by law.
5. Data Storage and Security
Storage Location: Your information may be stored on servers worldwide (e.g., USA, EU, Asia), depending on your region and our service providers. For users in China, data storage and cross-border transfers comply with the Personal Information Protection Law (PIPL).
Security Measures: We use industry-standard security technologies (e.g., SSL encryption, access controls, regular audits) to protect your information, though absolute security cannot be guaranteed.
Retention Period: We retain your information only as long as necessary (e.g., during account activity or as required by law). After account deletion, anonymized data may be retained for analytics.
6. Third-Party Links and Services
Our Services may include third-party links (e.g., social media, payment platforms). These third parties have their own privacy policies, and we are not responsible for their practices. Please review their policies carefully.
7. Children’s Privacy
Hell Predator is not intended for children under 13 (or 16 in the EU, or as specified by applicable law). We do not knowingly collect personal information from children. If such data is identified, please contact us, and we will promptly delete it.
8. International Data Transfers
If your region differs from the data storage location (e.g., EU, USA, China), your information may be transferred across borders. We will use measures (e.g., standard contractual clauses) to ensure compliance with applicable laws.
9. Policy Updates
We may update this Privacy Policy to reflect legal or Service changes. Updates will be communicated via in-game pop-ups, email, or website notifications. The new policy takes effect upon posting.
10. Account cancellation and data deletion
In the game, you can cancel your account at any time and request the deletion of relevant personal data. To cancel your account, please enter the role selection interface after logging in and click the "Account Cancellation" button in the upper left corner. You will receive a prompt stating that this operation will permanently delete all your data in the game, including username, email address, game progress, and purchase records, and cannot be recovered. After confirmation, your account will be immediately cancelled and redirected to a confirmation page that displays' deleted successfully '. Please proceed with caution. We usually delete your personal data immediately upon receiving a cancellation request.
11. Contact Us
For questions about this Privacy Policy or data practices, please contact:
Email: a2233991@hotmail.com
Customer Support: Submit requests via the in-game “Help” page or official website.