Privacy Policy for Aswaaqo Delivery

Privacy Policy – Aswaaqo Delivery
Last Updated: December 30, 2025

Introduction

Aswaaqo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Aswaaqo Delivery mobile application (“App”).

By accessing or using the App, you confirm that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We collect personal information you voluntarily provide when registering, placing orders, becoming a delivery partner, or contacting support.

For Customers

• Account Information: Phone number (used for OTP authentication)

• Profile Information: Name and basic account details

• Order Information: Pickup and delivery addresses, recipient details, and instructions

For Delivery Partners (Riders/Drivers)

• Account Information: Name and phone number (used for OTP authentication)

• Verification Documents (for identity and address verification):

  • Profile image (clear photo of your face)

  • Government-issued ID (e.g., passport, driver’s license, national ID)

  • Utility bill (not older than 3 months)

• Vehicle Information: Type, license plate number, and color

• Payment Information: Bank or payout details (processed securely via third-party providers such as Stripe)

B. Automatically Collected Information

When using the App, we may collect:

• Device Information: Device type, OS, identifiers

• Location Data (Precise): Real-time location for deliveries and tracking

• Usage Data: Order history, timestamps, routes, app interactions

• Technical Data: IP address, app version, crash logs

C. Cookies and Tracking Technologies

We use cookies, SDKs, and similar technologies to:

• Maintain sessions

• Analyze usage and performance

• Improve routing and user experience

You may manage these through your device settings.

2. How We Use Your Information

We use your information to:

• Authenticate users via OTP

• Verify rider identity and prevent fraud

• Facilitate deliveries and optimize routes

• Match customers with nearby riders

• Provide real-time tracking

• Process payments and earnings

• Offer customer support

• Send service-related notifications

• Improve app performance and safety

• Comply with legal obligations

3. Rider Verification Documents

By submitting verification documents, delivery partners agree that:

• Documents are used only for identity verification, compliance, and fraud prevention

• Profile images may be shown to customers during active deliveries

• ID documents and utility bills remain private and securely stored

• Documents may be retained to comply with legal obligations

• Third-party verification services may be used

Failure to provide valid documents may result in rejection or suspension.

4. Phone Number & OTP Authentication

We use OTP authentication to:

• Verify identity during registration and login

• Prevent unauthorized access

• Confirm deliveries (when applicable)

We do not access your SMS content. OTPs are handled securely via third-party providers.

Phone numbers may be shared only during active deliveries for communication purposes.

5. Location Data

Location access is required for core functionality.

Customers

• Setting addresses

• Tracking deliveries

Delivery Partners

• Receiving nearby requests

• Navigation and delivery completion

Disabling location services will limit or prevent App functionality.

6. Customer Support

When contacting support:

• Relevant information may be collected to resolve issues

• Conversations may be recorded for quality and safety

• Data is accessible only to authorized personnel

7. Data Sharing and Disclosure

We may share information with:

• Service Providers: SMS services, hosting, analytics, payment processors, verification providers

• Other Users (Limited):

  • Customers see rider name, photo, and vehicle details

  • Riders see delivery details and customer contact information (during active delivery only)

• Legal Authorities: When required by law

• Business Transfers: In case of merger or acquisition

We do not sell personal data.

8. Data Security

We implement appropriate safeguards, including:

• Encrypted storage and transmission

• Access controls for sensitive data

• Secure OTP systems

• Regular monitoring and updates

Payment data is securely handled by third-party processors.

9. Data Retention

We retain data as follows:

• Customer data: While the account is active + legal requirements

• Rider documents: During active status + 3–7 years (or as required by law)

• Order data: For legal, tax, and dispute resolution purposes

Deletion requests may be subject to legal retention obligations.

10. Your Rights

You may:

• Access or update your data

• Request deletion (subject to legal limits)

• Disable location tracking

• Opt out of non-essential communications

• Request data export

• Delete your account

• Contact support for privacy concerns

11. Delivery Partner Terms

By registering as a rider, you agree that:

• All submitted information must be accurate and authentic

• Profile images may be visible to customers

• False information may result in permanent suspension

• Location tracking is required during active deliveries

• Phone number sharing is limited to active delivery use

12. Children’s Privacy

The App is not intended for users under 13 (or the applicable legal age).
We do not knowingly collect data from children.

13. International Data Transfers

Your data may be processed outside your country.
We ensure appropriate safeguards are applied.

14. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be communicated within the App. Continued use indicates acceptance.

15. Contact Information

For privacy-related inquiries:

• Email: aswaaqo.app@gmail.com

• Address: Islamabad, Pakistan

• In-App Support: Settings → Help & Support → Contact Support

• Availability: 24/7

End of Privacy Policy