Our Editor's Notes on Asus Phone-Based Customer Support
Asus is a consumer electronics company that specializes in computers, hardware, and phones. As one of the world's largest vendors of personal computers, it's no surprise that Asus receives many customer service calls every day.
Why do people call Asus customer support?
People call Asus customer support for a variety of reasons, including:
Product Questions
Order status requests
Technical support and troubleshooting
Warranty coverage requests for repair or replacement
billing questions
Best Practices for Calling Asus Customer Support
There are several things you can do to ensure that your call to Asus Customer Support is handled quickly and professionally:
Before you call, make sure you have the correct number. Asus has several customer support numbers for different issues, including eCommerce store and warranty support. Also, these lines have different hours of operation, so be sure to call during those hours.
Please be prepared to provide the Asus customer support agent who answers your call with the information they need to address your concerns. Have billing statements, order numbers, invoices, and other documentation on hand. Also, if you call for technical support, please have your device available so that you and the representative can troubleshoot together.
Have some way to take notes during your call. It works with pen and paper, or you can write your notes in a mobile app or on your computer's notepad.
How do consumers feel about calling Asus customer support?
Consumer sentiment regarding Asus' customer service appears to be mixed. Some people report having successful calls, while others feel that their problems are being ignored or not responded to properly.
What kind of problems can the Asus customer service representative solve?
Asus customer service representatives can resolve many issues, including ordering issues, billing questions, basic troubleshooting, and customer support.
What can't be solved with a call to Asus customer support?
If a device malfunctions, Asus customer support can advise you on the best way to seek repair or return, but you will have to take responsibility for taking or sending the product to an authorized repair shop or center.
In some cases, your Asus product may be found to be incompatible with other software or hardware, including peripherals. If this is the case, an Asus representative can suggest possible solutions, but ultimately he or she will not be able to solve your problem for you.
What should you do if you have a failed call with Asus?
If you get off the phone with Asus and feel like your call didn't go smoothly, don't worry. You may still have options to get a solution to your problem or a precise answer to your question.
First, review the notes you took during your call. If you didn't take notes, write down or type what you remember about the call. You may be able to identify areas where there were miscommunications or misunderstandings.
Then call Asus back. The next representative to answer your call may be in a better position, due to their training or experience, to answer your concerns and questions.
If you can't resolve your problem with a second phone call, try contacting Asus in another way. Asus offers a live chat option, which has the benefit of giving you a transcript of your conversation, which can come in handy if you need to escalate your case.
Asus also has a presence on social media and answers consumer questions through its Facebook account. Finally, you can send complaints and concerns by email to the Asus company from the Asus support page.