Passenger Privacy Policy
Our privacy policy is subject to change at any time without prior notice. You are advised to review the policies periodically for any changes.
By downloading this app you agree to the terms and conditions of this Privacy Policy given by the application. We will not be able to on-board you in case you are not in agreement with the terms and condition. By mere use of City Consultant, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
Collection of Personally Identifiable Information and other Information:
When you use our application, we collect and store your personal information provided by you from time to time. We do so to ensure that you are provided a safe, efficient, smooth and seamless experience. This also allows us to understand your needs and provide for services and features that best suit them. We strive to provide for customizations on our application to ensure that your experience is always safer and easier. This requires collection of personal information to the extent necessary for achieving this purpose and objective.
You may please note that it is mandatory to register yourself in order to use the app. And once you give us your personal information, you are not anonymous to us. We may automatically track certain information about you based upon your behaviour on our app to the extent we deem fit.
If you choose to transact on the app, we collect information about your transaction behaviour. We collect some additional information, such as real time location, destination, time of travel, mode of travel, device information etc. which may be used for providing better experience to you while using the App.
If you choose to provide information by way of messages on our message boards (as & when available) and/or chat rooms or any other message areas or if you prefer to leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes in terms of transactions and otherwise, where needed, provide customer support and troubleshoot problems as permitted by law. We collect personally identifiable information (phone number etc.) from you when you register with us to create your unique registration identification that is/shall be made available to our customers.
Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. We use your personal information to resolve disputes; troubleshoot problems; book rides, confirm completion of rides; measure consumer interest in the products and services and we may use this information to keep you apprised on any online and offline offers, products, services, and updates that shall be made available for use of our customers. We use the information thus obtained to customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions which are an integral part of the use of this application; and as otherwise described to you at the time of such collection.
We identify and use your IP address to help diagnose problems with our server, and to administer our app. Your IP address is also used to help identify you and to gather broad demographic information.
We provide your personal information (such as your pick up address, contact number) to the third party companies and individuals to facilitate Services, provide or perform certain aspects of the services. This includes drivers and companies they work for to provide the services (so that the driver may contact and find you), other third parties including those to host the services, design and/or operate the services’ features, track the services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the services‘ features), or perform other administrative services. These third parties will have access to user information, including personal information to only carry out the services they are performing for you or for us. Each of these third parties are required to ensure the same level of data protection as us and are obligated not to disclose or use personal information for any other purpose.
Undertaking:
I understand that ASTC CITY CABS is an aggregator service for Cabs and does match making for customers looking for rides and cabs available for hire. Whatever is the fare for my travel through ASTC CITY CABS, I would be paying directly to the driver and ASTC CITY CABS is not involved in the transactions.
We may use the information collected from you for targeted advertising.
Sharing of personal information:
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices upon such requests, third party rights owners or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
We will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
Security Precautions
Our app has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control and follows the best practices in the industry in this regard. Whenever you change or access your account information, it is through secure channels. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Your Consent
By using the app and/ or by providing your information, you consent to the collection and use of the information you disclose on the app in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Further Questions?
Please contact support@astccitycabs.com (City Consultant)