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https://ecoursera.org/product/merited-beingcert-certified-customer-experience-professional-exam-accelerator-program-ecoursera

Designed for professionals who manage and enhance customer satisfaction, this certification focuses on customer journey mapping, feedback collection, experience design, CX strategy, and KPIs such as Net Promoter Score (NPS). It includes principles of emotional intelligence, service design thinking, and cross-functional alignment. Ideal for customer service leads, marketing managers, and CX consultants who aim to create loyal, satisfied customers through exceptional experiences.