Search this site

Embedded Files

+1 (888) 414-3806

Apple Care Phone Number : +1 (888) 414-3806

<!DOCTYPE html>

<head>

<title>Support - AppleCare - Help Desk Support - Apple</title>

</head>

</aside>

</span>

</span>

</label>

<span class="ac-gn-menuanchor-label">Global Nav Open Menu</span>

</a>

<span class="ac-gn-menuanchor-label">Global Nav Close Menu</span>

</a>

</li>

<span class="ac-gn-link-text">Apple</span>

</a>

</li>

<span class="ac-gn-link-text">Shopping Bag</span>

</a>

</li>

</ul>

<span class="ac-gn-search-placeholder">Search apple.com</span>

</div>

<span class="ac-gn-searchview-close-cancel" aria-hidden="true">Cancel</span>

</div>

</a>

</div>

<span class="ac-gn-link-text">Apple</span>

</a>

</li>

</a>

</li>

</a>

</li>

<span class="ac-gn-link-text">iPhone</span>

</a>

</li>

<span class="ac-gn-link-text">Watch</span>

</a>

</li>

</a>

</li>

<span class="ac-gn-link-text">Music</span>

</a>

</li>

<span class="ac-gn-link-text">Support</span>

</a>

</li>

</li>

<span class="ac-gn-link-text">Shopping Bag</span>

</a>

</li>

</ul>

</button>

</div>

</form>

Cancel

</span>

</button>

</div>

</div>

</span>

</button>

</aside>

</div>

</div>

</aside>

</div>

</nav>

/* RSID: */

var s_account="appleglobal,applesupportglobalprod,applestoreww"

</script>

if (typeof SCReporting !== "undefined" ) {

if (SCReporting.prop1) { s.prop1 = SCReporting.prop1;

s.contextData['custSupport'] = SCReporting.prop1 }

if (SCReporting.prop2) { s.prop2 = SCReporting.prop2; }

if (SCReporting.prop7) { s.prop7 = SCReporting.prop7; }

if (SCReporting.eVar5) { s.eVar5 = SCReporting.eVar5; }

}

var url=location.href;

var pathArray = url.split('/');

if (!s.prop1) {s.prop1 = pathArray[4]};

if (!s.prop2) {s.prop2 = pathArray[5]};

var len=url.indexOf('?');

if (len==-1){len=url.length}

s.prop4=url.substr(0,len);

s.pageName=AC.Tracking.pageName()+" (us)";

s.channel="www.us.support"

if (!s.prop1 && s.pageName){

if (s.pageName.match(/acs::web::homepage/)){

s.prop1 = 'home';

}

/************* DO NOT ALTER ANYTHING BELOW THIS LINE ! **************/

var s_code = s.t();</script>

</div>

<a href="/support/professional/" data-analytics-title="product index">AppleCare Professional Support</a>

</h2>

</a>

<span class="ac-ln-menucta-anchor-label">Close Menu</span>

</a>

</li>

<a href="/support/professional/it-departments/" class="ac-ln-menu-link" data-analytics-title="it department">IT Department</a>

</li>

</ul>

</div>

</nav>

<p class="intro">With options designed to scale with your needs, AppleCare products are right for businesses of any size.</p>

</div>

<h2>AppleCare Help Desk Support</h2>

<p>Whether deploying iPhone in your enterprise or supporting Mac computers in your organization, AppleCare Help Desk Support provides the backup expertise your frontline technology staff requires. This plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week,<sup>1</sup> allowing you to manage resources more efficiently, improve response time, and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization.</p>

<h3>What’s covered.</h3>

<p>AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. For ease of budgeting, additional iOS devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract. Products covered include:<sup>2</sup></p>

<h4>Hardware</h4>

<ul>

<li>iPhone</li>

</ul>

</div>

<ul>

<li>Apple Watch</li>

<li>Apple TV</li>

<li>AirPort and AirPort Time Capsule</li>

</ul>

</div>

<h4>Software</h4>

<ul>

<li>macOS</li>

<li>watchOS</li>

<li>Apple Configurator</li>

<li>Apple Remote Desktop</li>

<li>Classroom</li>

<li>Compressor</li>

<li>Final Cut Pro</li>

<li>Garage Band</li>

</ul>

</div>

<ul>

<li>iMovie</li>

<li>Keynote</li>

<li>Logic Pro</li>

<li>MainStage</li>

<li>Music Memos</li>

<li>Motion</li>

<li>Numbers</li>

<li>Pages</li>

</ul>

</div>

<p><a href="/legal/applecare/actssgeos.html">Terms and Conditions</a></p>

</div>

<h3>Buy AppleCare Help Desk Support</h3>

<p>AppleCare Help Desk Support includes:</p>

<li><span class="checkbox-icon"></span><span>One year of help desk support for an unlimited number of incidents</span></li>

<li><span class="checkbox-icon"></span><span>Apple Technician Training</span></li>

</ul>

<a class="buynows" href="/us/shop/goto/product/D6603">Buy AppleCare Help Desk Support now.</a>

</div>

<p>The support plan also provides graphical user interface-level assistance with macOS Server network configuration and server administration.</p>

</div>

</div>

<h2>AppleCare Technician Training</h2>

<p>Get training from the Apple experts, then become one yourself. AppleCare Technician Training provides a year of access to the information you need to prepare for the Apple Service Certification exams. This easy-to-use, self-paced program includes training materials and extensive information from Apple’s own technical library. Most important, the service training curriculum was developed by the people who know Apple products best.</p>

<h3>Easy-to-use, self-paced technician training.</h3>

<p>AppleCare Technician Training provides a comprehensive curriculum covering Apple products and technologies. The modules cover such topics as general computer terminology, Apple-specific architectures, and troubleshooting and preventive maintenance in a logical, straightforward format that makes it easy to absorb new concepts and information. In addition, the training is self-paced, so you have complete control over your learning schedule.</p>

</div>

<h3>Buy AppleCare Technician Training</h3>

<p class="sub">Also included with AppleCare Help Desk Support</p>

<p>Get access to training materials and extensive information from Apple’s technical library.</p>

<a class="buynows" href="/us/shop/goto/product/MA714">Buy AppleCare Technician Training now.</a>

</div>

<h3>Preparation for supporting and servicing Mac computers.</h3>

<p>The information in the training gives you valuable background knowledge to support and troubleshoot Apple products and prepares you for the Apple Service Certification exams. Once you pass the exams, you’ll have a competitive advantage in the job market as an Apple-certified service technician.<sup>3</sup></p>

<h3>How to get AppleCare Technician Training.</h3>

<p>AppleCare Technician Training is included with your purchase of AppleCare Help Desk Support. It can also be purchased separately.</p>

</div>

</div>

</div>

<p><a href="/support/products/faqs.html">Simple answers to common questions about AppleCare.</a></p>

</li>

<p><a href="https://selfsolve.apple.com/Agreements.do">Recently purchased an AppleCare product? <span style="color:#08c;">Register now</span>.</a></p>

</li>

<p><a href="/support/">Find answers, downloads, and more for all your Apple products.</a></p>

</li>

<p class="p-enterprise-fix">Choose the plan that’s right<br />for you or your business.</p>

<p class="p-enterprise-fix a-enterprise-fix">Call 1-800-MY-APPLE (800-692-7753).<br />Find your <a href="/buy/locator/">local authorized reseller</a>.</p>

</li>

</ul>

</div>

</div>

<h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2>

<ol>

<li>Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply. Access to Internet based resources requires the use of a compatible Internet service provider; fees may apply.</li>

<li>Hardware repairs that are not covered under warranty require an extended service contract, such as the AppleCare Protection Plan. Details on support coverage and eligible Apple technologies are described in the <a href="https://images.apple.com/legal/applecare/docs/AppleCare_Service_Plan.pdf">AppleCare Help Desk Support Service Plan</a>.</li>

<li>The use of AppleCare Technician Training materials and the successful completion of Apple Service Certification exams do not imply any authorization by Apple to perform repairs or to conduct business directly with Apple or on its behalf. Results from Apple Service Certification exams are used by Apple Authorized Service Providers to assess the competence of repair technicians seeking employment in servicing Apple computers and selected peripherals.</li>

</ol>

</section>

<span class="ac-gf-breadcrumbs-home-label">Apple</span>

</a>

<li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"><a class="ac-gf-breadcrumbs-link" href="/support/" property="item" typeof="WebPage" ><span property="name">Support</span></a><meta property="position" content="1" /></li>

<li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"><a class="ac-gf-breadcrumbs-link" href="/support/products/" property="item" typeof="WebPage" ><span property="name">AppleCare</span></a><meta property="position" content="2" /></li>

<li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"><a class="ac-gf-breadcrumbs-link" href="/support/professional/" property="item" typeof="WebPage" ><span property="name">Enterprise</span></a><meta property="position" content="3" /></li>

</ol>

</div>

</nav>

<h3 class="ac-gf-directory-column-section-title">Shop and Learn</h3>

</label>

</a>

<span class="ac-gf-directory-column-section-anchor-label">Close Menu</span>

</a>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/iphone/">iPhone</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/watch/">Watch</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/music/">Music</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/itunes/">iTunes</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/homepod/">HomePod</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/ipod-touch/">iPod touch</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/us/shop/goto/buy_accessories">Accessories</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/us/shop/goto/giftcards">Gift Cards</a></li>

</ul>

</div>

<h3 class="ac-gf-directory-column-section-title">Apple Store</h3>

</label>

</a>

<span class="ac-gf-directory-column-section-anchor-label">Close Menu</span>

</a>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/retail/">Find a Store</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/retail/geniusbar/">Genius Bar</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/today/">Today at Apple</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/today/camp/">Apple Camp</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/retail/fieldtrip/">Field Trip</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="https://itunes.apple.com/app/apple-store/id375380948?pt=2003&ct=footer&mt=8">Apple Store App</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/us/shop/goto/special_deals">Refurbished and Clearance</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/us/shop/goto/payment_plan">Financing</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/us/shop/goto/trade_in">Apple GiveBack</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/us/shop/goto/account">Order Status</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/us/shop/goto/help">Shopping Help</a></li>

</ul>

</div>

<h3 class="ac-gf-directory-column-section-title">For Education</h3>

</label>

</a>

<span class="ac-gf-directory-column-section-anchor-label">Close Menu</span>

</a>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/education/">Apple and Education</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/us/shop/goto/educationrouting">Shop for College</a></li>

</ul>

</div>

<h3 class="ac-gf-directory-column-section-title">For Business</h3>

</label>

</a>

<span class="ac-gf-directory-column-section-anchor-label">Close Menu</span>

</a>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/business/">Apple and Business</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/retail/business/">Shop for Business</a></li>

</ul>

</div>

<h3 class="ac-gf-directory-column-section-title">For Healthcare</h3>

</label>

</a>

<span class="ac-gf-directory-column-section-anchor-label">Close Menu</span>

</a>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/healthcare/">Apple in Healthcare</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/healthcare/apple-watch/">Health on Apple Watch</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/healthcare/health-records/">Health Records on iPhone</a></li>

</ul>

</div>

<h3 class="ac-gf-directory-column-section-title">Account</h3>

</label>

</a>

<span class="ac-gf-directory-column-section-anchor-label">Close Menu</span>

</a>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="https://appleid.apple.com/us/">Manage Your Apple ID</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/us/shop/goto/account">Apple Store Account</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="https://www.icloud.com">iCloud.com</a></li>

</ul>

</div>

<h3 class="ac-gf-directory-column-section-title">Apple Values</h3>

</label>

</a>

<span class="ac-gf-directory-column-section-anchor-label">Close Menu</span>

</a>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/accessibility/">Accessibility</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/education/connectED/">Education</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/environment/">Environment</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/diversity/">Inclusion and Diversity</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/privacy/">Privacy</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/supplier-responsibility/">Supplier Responsibility</a></li>

</ul>

</div>

<h3 class="ac-gf-directory-column-section-title">For Government</h3>

</label>

</a>

<span class="ac-gf-directory-column-section-anchor-label">Close Menu</span>

</a>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/r/store/government/">Shop for Government</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/us/shop/goto/eppstore/veteransandmilitary">Shop for Veterans and Military</a></li>

</ul>

</div>

<h3 class="ac-gf-directory-column-section-title">About Apple</h3>

</label>

</a>

<span class="ac-gf-directory-column-section-anchor-label">Close Menu</span>

</a>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/newsroom/">Newsroom</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/leadership/">Apple Leadership</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/jobs/us/">Job Opportunities</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="http://investor.apple.com">Investors</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/apple-events/">Events</a></li>

<li class="ac-gf-directory-column-section-item"><a class="ac-gf-directory-column-section-link" href="/contact/">Contact Apple</a></li>

</ul>

</div>

</nav>

More ways to shop: <a href="/retail/">Visit an Apple Store</a>, <span class="nowrap">call 1-800-MY-APPLE, or <a href="https://locate.apple.com/">find a reseller</a></span>.

</div>

<a class="ac-gf-footer-locale-link" href="/choose-country-region/" title="Choose your country or region" aria-label="United States. Choose your country or region"><span class="ac-gf-footer-locale-flag" data-hires="false"></span>United States</a>

</div>

2019

<a class="ac-gf-footer-legal-link" href="/privacy/privacy-policy/">Privacy Policy</a>

<a class="ac-gf-footer-legal-link" href="/legal/internet-services/terms/site.html">Terms of Use</a>

<a class="ac-gf-footer-legal-link" href="/us/shop/goto/help/sales_refunds">Sales and Refunds</a>

<a class="ac-gf-footer-legal-link" href="/legal/">Legal</a>

</div>

</section>

{

"@context": "http://schema.org",

"@id": "https://www.apple.com/#organization",

"@type": "Organization",

"name": "Apple",

"url": "https://www.apple.com/",

"logo": "https://www.apple.com/ac/structured-data/images/knowledge_graph_logo.png?201807251234",

"contactPoint": [

{

"@type": "ContactPoint",

"telephone": "+1-800-692-7753",

"contactType": "sales",

"areaServed": "US"

},

{

"@type": "ContactPoint",

"telephone": "+1-800-275-2273",

"contactType": "technical support",

"areaServed": "US",

"availableLanguage": ["EN", "ES"]

},

{

"@type": "ContactPoint",

"telephone": "+1-800-275-2273",

"contactType": "customer support",

"areaServed": "US",

"availableLanguage": ["EN", "ES"]

}

],

"sameAs": [

"http://www.wikidata.org/entity/Q312",

"https://www.youtube.com/user/Apple",

"https://www.linkedin.com/company/apple",

"https://www.facebook.com/Apple",

"https://www.twitter.com/Apple"

]

}

</script>

</div>

</footer>

</body>

</html>

Google Sites

Report abuse

Google Sites

Report abuse