Has your travel been ruined by a delayed or cancelled departure? We are here to help you restore justice and guide you through the process of getting a reparation.
We have never travelled more than we do today. Ironically, flights have never been postponed or cancelled more often than they are now. Did you know that 22% of all American Airlines face a overdue departure?
If you have encountered the unpleasant experience of having problems with your departure as well, make sure you know about American Airlines flight delay policy.
According to EU 261, you may claim compensatory payment from the air transportation:
Tons of passengers suffer from missing the connecting departures, not seeing their beloved ones, or ruining their trips, because air companies fail to provide them with the appropriate service. One may argue that it’s not always the fault of an air travel. That’s why we’re here to clarify this matter.
First thing to specify is the terms under which one can require some reparation from the air company.
To put it shortly, if your plane’s arrival at the ultimate destination was overdue for more than 3 hours, you may be entitled for reimbursement of 250, 400, 600 euros.
However, there are some requirements that you should met as a passenger:
The second thing to keep in mind is that you may qualify for compensation only if you experienced postponed departure from the EU airport. Otherwise, if there was a problem with an overdue take-off from the USA, there’s no regulation towards money reimbursement in that case.
Thirdly, it is essential to clarify the conditions that affected the late departure. If the reason was some exceptional events that were beyond the responsibility of an air company, you will not be entitled for reparation.
Here are some incidents that qualify for abnormal circumstances:
Take into account that technical problems with aircraft are not regarded as exceptional situations, as it is within the flight company duties to monitor and take care. Therefore, if a company says technical complexities were the exceptional circumstances, you have all the rights to argue and require the deserved reparation.
Finally, it is vital to remind that delay of 3 hours presupposes that your plane arrives at the final destination 3 hours later that it was scheduled to. That is to say, if the departure itself was overdue for more than 3 hours, but you arrived at the ultimate destination less than 3 hours later, this case will not qualify for reimbursement.
If you still don’t feel confident dealing with all the requirements and pitfalls of compensatory payments policy, ask advice at AirHelp - the place with the best professional lawyers.
Similar to a postponed departure, these rules only apply to the situation that occurred at the EU airport. In other words, if your flight was called off at the territory of EU.
An air company is required to notify passengers in advance about the inability of their departure to take place. That is to say, if your flight was called off, you must have been informed not less than two weeks before the departure. Otherwise, a transport company is obliged to provide you with compensatory money.
What is more, but for early notification, a company is also required to offer you a substitute flight under the shortest possible time frame, and under the similar conditions.
In case, the substitute departure is scheduled the next day, an air transportation has to provide you with the hotel room to spend the night, as well as transfer to and from a hotel.
Most importantly, providing you with all the above mentioned solutions doesn’t exclude the requirement to pay you reimbursement if:
In terms of figures, you’re entitled for reparation of €250, 400, and 600 depending on the length of a flight:
Needless to say that to avoid any misunderstanding with the air company, you’d better turn to experts for professional assistance at AirHelp. They will help you estimate the compensatory payments you are eligible for.
If you have faced an unpleasant situation like a postponed or cancelled departure, but for reimbursement, as a passenger you have rights for several beneficial services.
For instance, if your departure was overdue for more than 2 hours, a company is required to provide you with free nourishment, drinks and ability to make 2 phone calls, send 2 emails or 2 faxes (choose either option).
Moreover, always make sure you ask the air company to provide you with the info regarding your rights and obligations. This is the way to ensure you will know how to protect your rights.
In addition, all the additional expenses you spend on the ground that your departure was cancelled may also be compensated.
Final Words
Receiving American Airlines compensation presupposes that you experienced problems with departures at EU airports. If your situation qualifies for reparation, you can obtain up to 600 euros of compensatory payment.