Amber Xiaoyan Liu 

Welcome!

I am Amber Xiaoyan Liu. I am an Assistant Professor in the Information Systems and Analytics department at the Leavey School of Business, Santa Clara University. 

My research focuses on three primary domains: (i) socially responsible operations, (ii) business innovation and operations of online marketplaces/platforms, and (iii) healthcare operations. I also explore the operations-finance interface and Human-AI interaction in my research.

I employ a comprehensive set of methodologies tailored to specific research problems, including data-driven analytics such as causal inference, AI and machine learning, and field and survey experiments, as well as game-theoretic modeling and optimization, to bring rigor and depth to my research.

I earned my Ph.D. in Management (Concentration: Operations, Technology, and Information Management) at the Johnson School of Management, Cornell University.

Research

Selected Publications and Working Papers:

1. Operational Distortion: Compound Effects of Short-termism and Competition. With William Schmidt. Published at Management Science 68(8): pp.5907-5923.

2. The Impact of the Opportunity Zone Program on Residential Real Estate. With Ron Bekkerman, Maxime C. Cohen, John Maiden, and Dmitry Mitrofanov. Published at Manufacturing and Service Operations Management 26(6): pp. 2142-2159. 

• Finalist of INFORMS 2023 Service Science DEIJ Paper Competition

• Accepted to the 2023 M&SOM Technology, Innovation, and Entrepreneurship SIG

• Media Coverage: Brookings Institution; Urban Institute

3. Bonus Competition in the Gig Economy. With Li Chen, Yao Cui, and Jingchen Liu. Published Online at Production and Operations Management. 

4. Personalized Recommendation System Design for an Online B2B Platform. With Vishal Gaur. Forthcoming at Management Science.

• • Finalist of INFORMS 2021 Innovative Applications in Analytics Award

5. Enhancing Access to Mental Health Services on University Campuses: The Impact of Tragic Events. With Wilson Lin and Hussein El Hajj.  

Teaching 

At Santa Clara University (Instructor)

• ISBA 2403 Machine Learning with Python: Graduate Elective

• MS Practicum: Graduate Core 

• OMIS 108 Operations Management: Undergraduate Business Core

• OMIS 115 Predictive Analytics: Undergraduate MIS Major/BA Major/BA Minor Core