AlSamman Points - Privacy Policy
AlSamman Points - Privacy Policy
AlSamman Points - Privacy Policy
Samman Store Customer Loyalty System
Last Updated: January 16, 2025
1. INTRODUCTION
Welcome to AlSamman Points, the customer loyalty application by Samman Store. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application.
By using our application, you agree to the privacy practices described in this policy.
2. INFORMATION WE COLLECT
2.1 Personal Information
We collect the following types of personal information when you use our app:
Account Information:
- Full name, email address, phone number
- Password (encrypted and securely stored)
- Account status and verification status
Profile Information:
- Profile picture (optional)
- Date of birth, gender
- User preferences and settings
Note: Phone numbers are validated with enhanced security measures to ensure complete and accurate contact information. The default country code is set to Jordan (+962) but can be changed by the user.
Loyalty Program Data:
- Points balance and transaction history
- QR code scanning history and rewards
- Prize redemption requests and status
- Game participation data (spin wheel results)
Activity Data:
- App usage patterns and session duration
- Feature interactions and navigation history
- Support requests and communications
2.2 Device and Technical Information
We automatically collect certain technical information from your device:
Device Information:
- Device ID and unique identifiers
- Device model, operating system (Android/iOS), and app version
- Network information and connection type
Firebase Analytics Data:
- App performance metrics and crash reports
- User engagement statistics (anonymized)
- Feature usage analytics (anonymized)
2.3 Permissions We Request
Camera Permission (CAMERA):
- Purpose: To scan QR codes for earning points and rewards
- Usage: We use the camera exclusively for QR code scanning. No images or photos are stored or transmitted.
- Control: You can deny this permission, but QR code scanning functionality will be unavailable.
Notifications Permission (POST_NOTIFICATIONS):
- Purpose: To send push notifications about new offers, prizes, and account updates
- Usage: We send notifications only related to store promotions, new prizes, and important account updates.
- Control: You can disable notifications through app settings or device settings at any time.
Storage Permission (READ_EXTERNAL_STORAGE, WRITE_EXTERNAL_STORAGE):
- Purpose: To save exported reports and QR code printing files
- Usage: We save exported files to your device's Downloads folder for easy access and sharing.
- Control: You can deny this permission, but file export functionality will be unavailable.
Media Permission (READ_MEDIA_IMAGES):
- Purpose: To select profile pictures from your device gallery
- Usage: This permission is used solely for updating your profile picture from existing images.
- Control: You can deny this permission and use the camera instead to take a new profile picture.
3. HOW WE USE YOUR INFORMATION
3.1 Primary Purposes
We use your information to:
- Provide loyalty program services (point accumulation, prize redemption, spin wheel games)
- Manage your account and verify your identity
- Track your points and transaction history
- Send important notifications about offers, prizes, and redemption approvals
- Process prize redemption requests and manage the approval workflow
- Provide customer support and respond to your inquiries
3.2 Service Improvement
We use aggregated and anonymized data to:
- Improve app performance and user experience
- Develop new features and functionality
- Analyze usage patterns to enhance service delivery
- Prevent fraud and ensure platform security
- Monitor app stability and fix technical issues
4. INFORMATION SHARING AND DISCLOSURE
4.1 We Do Not Sell Your Personal Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Limited Sharing with Service Providers
We share information only as necessary with the following service providers:
Google Firebase:
- Purpose: Push notifications, analytics, and app performance monitoring
- Privacy Policy: https://firebase.google.com/support/privacy
- Data Processing: Firebase processes data according to Google's privacy standards
Supabase:
- Purpose: Database services, authentication, and backend operations
- Privacy Policy: https://supabase.com/privacy
- Data Processing: Supabase processes data according to their privacy policy
4.3 Legal and Safety Disclosures
We may disclose your information when required by law or to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or the public
- Prevent fraud or abuse of our services
5. DATA SECURITY
5.1 Security Measures
We implement industry-standard security measures to protect your information:
Technical Safeguards:
- SSL/TLS encryption for all data transmission
- Secure cloud infrastructure (Supabase, Firebase)
- Encrypted password storage using secure hashing
- Regular security audits and updates
Administrative Safeguards:
- Limited access to personal data on a need-to-know basis
- Employee training on data protection practices
- Regular security assessments and monitoring
5.2 Data Storage and Processing
- Your data is stored on secure, encrypted servers
- Firebase and Supabase maintain enterprise-grade security standards
- Regular backups ensure data availability and recovery
- Data centers comply with international security standards
6. YOUR RIGHTS AND CHOICES
6.1 Access and Correction
You have the right to:
- Access your personal information through your app profile
- Correct or update your information at any time
- Request a copy of your data
6.2 Data Deletion
You can request deletion of your account and personal information:
- Personal information will be deleted within 30 days
- Some data may be retained for legal or security purposes for up to 7 years
- Anonymized usage data may be retained for analytics
6.3 Communication Preferences
You can control notifications by:
- Adjusting notification settings in the app (Settings > Notification Settings)
- Using device-level notification controls
- Contacting us directly to modify preferences
6.4 Data Export
You can export your activity history using the export feature available in the app's activity section.
7. DATA RETENTION
We retain your information for as long as necessary to provide services and as required by law:
Account Data: Retained while your account is active and for a reasonable period after account closure
Transaction History: Retained for business record-keeping and legal compliance
Technical Logs: Retained for security and performance monitoring (typically 12-24 months)
Analytics Data: Anonymized data may be retained indefinitely for research purposes
8. COOKIES AND SIMILAR TECHNOLOGIES
We use technologies similar to cookies to enhance your experience:
- Essential cookies: Required for app functionality
- Analytics cookies: Help us understand app usage patterns (anonymized)
- Functional cookies: Remember your preferences and settings
You can manage these through your device settings or by adjusting app preferences.
9. CHILDREN'S PRIVACY
Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information immediately.
10. INTERNATIONAL DATA TRANSFERS
Your information may be processed and stored in servers located outside your country of residence. By using our app, you consent to the transfer of your information to our service providers' servers, which may be located in different countries that may have different privacy protection laws.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. We will notify you of significant changes through:
- In-app notifications
- Email notifications (if email is provided)
- Updates to this policy page
Continued use of the app after policy updates constitutes acceptance of the revised policy.
12. APPLICABLE LAW
This Privacy Policy is governed by the laws of the Hashemite Kingdom of Jordan. Any disputes will be resolved in the competent courts of Jordan.
13. APP FEATURES AND DATA USAGE
13.1 Loyalty Points System
- Points tracking and redemption management
- QR code scanning for point accumulation
- Transaction history and prize redemption tracking
- Enhanced phone number validation with mandatory country code verification
- Improved data validation to prevent incomplete phone number registration
13.2 Interactive Features
- Spin wheel game participation and results tracking
- Prize catalog browsing and redemption requests
- Notification management for offers and updates
13.3 Administrative Features (for store managers)
- User management and point administration
- Notification broadcasting
- Statistics and performance analytics
13.4 File Export and Sharing
- Activity report generation and export
- QR code printing file creation and sharing
14. THIRD-PARTY INTEGRATIONS
Our app integrates with the following third-party services:
Google Firebase:
- Push notifications and messaging
- Analytics and crash reporting
- App performance monitoring
Supabase:
- Database and backend services
- User authentication and management
- Real-time data synchronization
Mobile Scanner SDK:
- QR code scanning functionality
- Camera access for code detection
15. CONTACT INFORMATION
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Samman Store
Hashemite Kingdom of Jordan
Amman, Jordan
Email: khalidbusiness2000w@gmail.com
Phone: +96299827987
Business Hours: Saturday - Thursday, 10:00 AM - 10:00 PM (Jordan Time)
We are committed to addressing any privacy concerns promptly and transparently.
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Last Updated: January 16, 2025
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