Terms and Conditions for Using the Al-Musayer Application

First: Definitions

• Terms of Use Agreement: The agreement and terms of use for the (Al-Musayer website and application).

• 
  

• Al-Musayer Website/Application: All affiliated pages, links, and tools.

• 
  

• Al-Musayer: Manba Al-Musayer Logistics Services Establishment, the owner of the Al-Musayer application.

• 
  

• Customer/User: The individual or entity requesting services through the Al-Musayer website or application.

• 
  

• Transferred Items/Goods: Everything transported using the website or application.

• 
  

Second: Al-Musayer Application and Website

• Al-Musayer provides a digital platform operating as a marketing website and application where individuals seeking transportation or delivery services for goods and items can connect and reach agreements with drivers capable of providing these services.

• 
  

Third: Nature of the Relationship

• The User acknowledges that the relationship is strictly between a service provider and a customer. Al-Musayer acts merely as an intermediary between the delivery service provider and the User and bears no responsibility for this direct relationship.

• 
  

Fourth: Subscription Duration

• The subscription remains valid for life unless the User notifies the Al-Musayer application of their desire to cancel the subscription.

• 
  

Fifth: Pricing and Commission

• Delivery pricing is determined at the discretion of Al-Musayer, and rates may be re-evaluated as deemed appropriate by the company.

• 
  

• Payment is made electronically and immediately upon placing the order. All fees and charges for using the Al-Musayer website and application become due immediately. Payments will be facilitated through Al-Musayer using the appropriate payment method. You agree that Al-Musayer may collect any outstanding amounts immediately on your behalf as a subscriber.

• 
  

Sixth: Order Cancellation and Failure to Receive

• The User may cancel the order before the driver departs for pickup.

• 
  

• In the event of refusal to receive or failure to allow the driver to unload the goods, the management of the Al-Musayer application reserves the right to take appropriate measures, including unloading the goods (or livestock/camels) at the location specified in the application or another location. The application’s liability for the goods terminates once the customer is notified of the unloading location.

• 
  

Seventh: Communications

• By becoming a user of the Al-Musayer application, you consent to receive communications from us through any channel, including WhatsApp messages, SMS, emails, phone calls, in-app notifications, and other means.

• 
  

Eighth: Prohibited Activities

In connection with your use of the website, application, and participation in the services, you agree not to:

1. Impersonate any person or entity; stalk, threaten, or harass any person (including customers utilizing the service); carry any weapons, ammunition, or contraband (whether drugs or otherwise); or consume drugs, alcohol, or any prohibited substances.

2. 
   

3. Violate any local laws or commit any act criminalized under local law.

4. 
   

5. Hack, attempt to damage, or disrupt the servers or networks connected to the Al-Musayer website and application; or submit information or interact with the platform in a fraudulent, inaccurate, or misleading manner (directly or indirectly), or engage in any defamatory, slanderous, abusive, insulting, infringing, sexually oriented, threatening, harassing, or unlawful acts.

6. 
   

7. Use the Al-Musayer website and application in any manner that infringes upon third-party rights, including but not limited to intellectual property rights, copyrights, patents, trademarks, trade secrets, or other proprietary rights.

8. 
   

9. Publish, email, or transmit any malicious code, files, or programs designed to interrupt, damage, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment; steal or hijack any system, data, or personal information; or forge headers or otherwise manipulate identifiers to disguise the origin of any information transmitted through the Al-Musayer platform.

10. 
    

11. Use the logo or name of the Al-Musayer website and application without prior written permission, or use meta tags, code, or any other devices containing references to us to direct any person to another website for any purpose.

12. 
    

13. Rent, lease, lend, sell, redistribute, license, or sublicense the Al-Musayer website and application.

14. 
    

15. Transfer or sell your user account, password, and/or identification credentials to any third party.

16. 
    

17. Induce or encourage third parties to engage in any of the prohibited activities listed above. If you engage in any such actions during your use/work, Al-Musayer reserves the right to refuse service to you and to suspend your account temporarily or permanently.

18. 
    

Ninth: Warranty and Indemnification

• Al-Musayer does not guarantee the safety of camels or livestock (halal), as the application functions solely as an intermediary between the service provider and the user. The user maintains the right of recourse against the driver through any appropriate legal means.

• 
  

• You are held liable for the cost of any damage intentionally caused by you. In the event of reported damage resulting from manufacturing defects or any issues unrelated to Al-Musayer, Al-Musayer assumes no liability for compensation.

• 
  

• You agree to indemnify and hold harmless Al-Musayer against any claims, demands, losses, liabilities, or expenses (including legal and attorney fees) arising out of or related to:

• 
  
  

  1. Any fraud or deception practiced by/against the delivery representative regarding the transferred items or goods.

  2. 
     

  3. Your breach or violation of this Agreement, or your infringement upon the rights of third parties, including customers.

  4. 
     

Tenth: Transferred Items, Goods, Camels, and Livestock

1. The delivery representative is responsible for unloading the goods to the recipient, excluding heavy construction materials and any goods requiring specialized unloading machinery (such as cranes).

2. 
   

3. The loading and unloading service covers items that can customary be unloaded by a single individual (the representative alone) or with the assistance of the customer.

4. 
   

Eleventh: General Provisions

1. The service provider undertakes to maintain full data privacy and shall not retain or share customer information with third parties.

2. 
   

3. The customer is obligated to provide accurate and truthful information.

4. 
   

5. In the event of a dispute between the customer and the delivery representative, the matter shall be governed by applicable public laws and regulations; Al-Musayer bears no responsibility for legal liabilities or actions arising between the two parties.

6. 
   

7. In the event of a breach of any provision, the Al-Musayer application reserves the absolute right to terminate the subscription and claim compensation for any material or moral damages incurred.

8. 
   

9. You may not waive or offset any amounts due to Al-Musayer, and the platform reserves the right to deduct any outstanding amounts without prior notice to you.

10. 
    

11. The service provider is committed to maintaining information confidentiality.

12. 
    

13. The customer commits to the accuracy of all submitted data.

14. 
    

Twelfth: Dispute Resolution

• This Agreement is governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia, and subject to the jurisdiction of its judicial authorities.