Privacy Policy

Last Updated: September 3, 2026

Al-Malak Dent ("Al-Malak Dent", "we", "us", or "our") operates a digital platform and mobile application for selling dental supplies, dental equipment, medical products, and related professional products and services (collectively, the "Service").

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Al-Malak Dent mobile application, website, or related services.

By using our Service, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Al-Malak Dent, we may collect the following categories of information.

1.1 Account Information

When you create an account, we may collect:

• Full name

• Phone number

• Email address

• Password or authentication credentials

• Account type

• Business or clinic name, if provided

• Professional information, if applicable

• Profile photo, if you choose to upload one

1.2 Delivery and Address Information

When you place an order, we may collect information necessary to deliver your products, including:

• Delivery address

• City and area

• Building or house information

• Delivery instructions

• Recipient name

• Recipient phone number

• Location information provided by you for delivery purposes

We use this information to process and deliver your orders.

1.3 Order and Transaction Information

When you purchase products through Al-Malak Dent, we may collect:

• Products ordered

• Order number

• Order date and time

• Quantity and price

• Delivery information

• Order status

• Payment status

• Refund and cancellation information

• Purchase history

1.4 Payment Information

Depending on the payment method you select, payment information may be processed by third-party payment providers.

We may receive limited payment-related information, such as:

• Payment method

• Transaction identifier

• Payment status

• Amount paid

• Refund status

Where payment processing is handled by a third-party payment provider, we generally do not store your full payment card number, CVV, or other sensitive card authentication information on our servers.

1.5 Device and Technical Information

When you use our application or website, certain technical information may be collected automatically, including:

• Device type

• Operating system

• Application version

• Device identifiers

• IP address

• Browser type

• Language and regional settings

• Crash information

• Performance information

• Network information

• Log information

This information helps us maintain security, improve performance, and troubleshoot technical problems.

1.6 Location Information

Al-Malak Dent may request access to your device's location information when it is necessary for features such as:

• Delivery address selection

• Showing your approximate location on a map

• Improving delivery accuracy

• Providing location-based services

Location access is used only when required for a relevant feature and subject to the permissions available on your device.

You can control location permissions through your device settings. Disabling location access may affect certain features.

1.7 Customer Support Information

If you contact us, we may collect information you provide during the interaction, including:

• Your name

• Phone number or email address

• Order information

• Messages

• Attachments or images you voluntarily provide

• Information necessary to resolve your request

1.8 Communications and Notifications

If you enable notifications, we may process information necessary to send:

• Order confirmations

• Order status updates

• Delivery updates

• Account notifications

• Security notifications

• Service announcements

• Promotional notifications, where permitted

You can control notification permissions through your device settings and, where available, through the application settings.

2. How We Use Your Information

We may use collected information for the following purposes:

2.1 Providing Our Services

We use your information to:

• Create and manage your account

• Process orders

• Confirm purchases

• Arrange deliveries

• Communicate with you regarding your orders

• Provide customer support

• Manage returns, refunds, and cancellations

• Provide access to products and services

2.2 Improving Our Services

We may use information to:

• Improve application functionality

• Improve website performance

• Develop new features

• Analyze application usage

• Identify technical problems

• Improve product recommendations

• Improve customer experience

2.3 Security and Fraud Prevention

We may process information to:

• Protect accounts

• Detect suspicious activity

• Prevent fraud

• Prevent unauthorized transactions

• Protect our systems

• Investigate security incidents

• Enforce our Terms and Conditions

2.4 Communications

We may use your information to communicate with you regarding:

• Your account

• Orders

• Deliveries

• Payments

• Customer service requests

• Important service changes

• Security matters

Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

2.5 Legal and Regulatory Compliance

We may process and retain information when necessary to:

• Comply with applicable laws

• Respond to lawful requests

• Meet regulatory requirements

• Resolve disputes

• Protect our legal rights

• Prevent illegal activities

3. How We Share Your Information

We do not sell your personal information for monetary consideration.

We may share information with trusted third parties only when necessary to provide and operate our services.

These parties may include:

3.1 Delivery Providers

We may share necessary information with delivery personnel or logistics providers, such as:

• Recipient name

• Phone number

• Delivery address

• Order information

• Delivery instructions

This information is shared only to facilitate delivery.

3.2 Payment Providers

Payment information may be processed by third-party payment processors.

These providers may process payment information according to their own privacy policies and security practices.

3.3 Technology and Hosting Providers

We may use third-party providers for:

• Cloud hosting

• Databases

• Application infrastructure

• Security

• Analytics

• Error reporting

• Notifications

• Communication services

These providers may process information on our behalf and are expected to use appropriate security measures.

3.4 Service Providers

We may share limited information with service providers that help us operate our business, such as:

• Customer support providers

• IT providers

• Analytics providers

• Communication providers

• Security providers

3.5 Legal Requirements

We may disclose information if reasonably necessary to:

• Comply with a legal obligation

• Respond to a court order or lawful government request

• Protect users

• Protect our property or rights

• Investigate fraud or abuse

• Prevent serious harm or illegal activity

4. Cookies and Similar Technologies

Our website and certain services may use cookies and similar technologies.

These technologies may be used to:

• Keep users signed in

• Remember preferences

• Improve website functionality

• Analyze usage

• Improve security

• Measure performance

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Misuse

• Alteration

• Destruction

Security measures may include access controls, authentication, encryption where appropriate, secure communications, monitoring, and other technical safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services

• Maintaining account records

• Processing orders

• Resolving disputes

• Preventing fraud

• Meeting legal obligations

• Enforcing agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

7. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request information about how your information is processed

• Withdraw certain consents

• Object to certain processing

• Request restriction of certain processing

• Request a copy of certain information

Some requests may be subject to legal or legitimate business limitations.

To exercise a privacy-related right, contact us using the contact information provided below.

8. Account Deletion

If you want to delete your Al-Malak Dent account, you may request account deletion through the available account settings or by contacting us.

When an account deletion request is received, we may delete or anonymize personal information associated with the account, subject to information that we are legally required or reasonably permitted to retain.

For example, certain transaction, financial, security, or legal records may need to be retained for a specific period.

Deleting your account may result in the loss of access to:

• Account history

• Order history

• Saved addresses

• Preferences

• Other account-related information

9. Children's Privacy

Al-Malak Dent is intended for general users and business customers and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

10. Third-Party Services and Links

Our Service may contain links to third-party websites, applications, payment services, or other services.

We are not responsible for the privacy practices, content, or security of third-party services.

When you interact with a third-party service, that service may collect and process your information according to its own privacy policy.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

11. Analytics

We may use analytics and diagnostic technologies to understand how users interact with our application and website.

Analytics information may help us understand:

• Which features are used

• Application performance

• Errors and crashes

• General usage patterns

• Technical problems

• Service performance

Analytics data may be aggregated or otherwise processed to improve our services.

12. Push Notifications

If you allow push notifications, Al-Malak Dent may send notifications related to:

• Orders

• Payments

• Deliveries

• Account activity

• Security

• Important service updates

• Promotions, where permitted

You can disable push notifications through your device settings.

13. International Data Processing

Depending on the service providers and infrastructure used by Al-Malak Dent, your information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we will take appropriate measures regarding international transfers and processing of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes in technology

• Changes in applicable laws

• Changes in our business practices

• Improvements to our privacy practices

When we make changes, we may update the "Last Updated" date at the beginning of this Privacy Policy.

If a change is material, we may provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.

Al-Malak Dent

Business Activity: Dental Supplies and Dental Equipment

Email: [YOUR PRIVACY EMAIL]

Phone: [YOUR PHONE NUMBER]

Address: [YOUR BUSINESS ADDRESS]

Website: [YOUR WEBSITE]

16. Consent

By using the Al-Malak Dent application or website, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required by applicable law, we will request your consent before processing your personal information for the relevant purpose.

You may withdraw consent where applicable, although withdrawal of consent may affect your ability to use certain features or services.

17. Governing Law

This Privacy Policy shall be interpreted and applied in accordance with the applicable laws and regulations governing Al-Malak Dent and its operations.

Nothing in this Privacy Policy is intended to limit any privacy rights that you may have under applicable law.

© 2026 Al-Malak Dent. All Rights Reserved.