DCI - New Portal Overview

Customer Service Support Group - THE ACE TEAM (forgot what the acronym stands for, but it's specifically for Portal Help): 206.684.8850

Available daily: 10:30a - 2:00p

As of 10/5/2018

UPDATES/ IMPORTANT NOTES TO PORTAL:

• Each account will have the ability to add a "delegate" feature (in the future)
• Adding a "contact" to account has the EXACT permissions as you, be cautious of who you add
• Changing "contacts" to each project after initial submission must be done in writing to DCI!
• When adding a "contact" to a project, it is recommended to use the LOOK UP tool
• Applicants can still come in person to get an STFI
• Check the SDCI blog website for any updates: http://buildingconnections.seattle.gov/2018/05/02/issues-and-resolutions-for-sdcis-permitting-system
• Working on listing only required reviews that are relevant to the type of permit you submitted for
• They hope to have a FAQ for the portal (in the near future)
• Cover sheets no longer required!

PROCESS FOR CLIENT TO PAY FEES ONLINE (using the Seattle Services Portal)

Clients do NOT need to log in in order to pay fees!

1) Direct them to the Seattle Services Portal

https://cosaccela.seattle.gov/portal/welcome.aspx

2) Under the "search all records" enter the record number

3) Click on Fees

4) Click on Pay Fees

5) Click on Checkout

6) Enter payment information

7) Remind client to keep copy of receipt!

SDCI PORTAL HELPFUL LINKS:

• Seattle Services Portal Trainin for SDCI Frequent Customers
• Managing Employee Access to an Organization's Portal Account
• Seattle Services Portal - Help Center

CURRENT ISSUES: as of 01/2019

• When submitting a pre-app, a "parcel number" is the SDCI parcel number, NOT King County, it is identifiable by the parcel number beginning at a DV (development site)
• If you submit a plan set, but need to make a change after submission, DCI will not be notified. It is HIGHLY recommended to wait until you received notification of any "corrections" or submit your changes by contacting the assigned DCI rep.
• In line with the previous point, you only get one opportunity to submit all your corrections at the same time. DO NOT UPLOAD single corrections
• Internet Explorer browser is the preferred browser for Accela. Chrome has issues with uploading documents.
• Limited on software customization
• CHECK STATUS of project before making changes or else you might get re-directed to a withdraw screen, which would completely withdraw your entire application!
• When applications are "cloned", human error may occur (EX: fees that were paid in pre-app could be listed as outstanding when given a CN). Call to request the error to be fixed.