IT Troubleshooting

Zen Techworks is Allied8's new IT firm. (May 2019)

You can contact Zen Techworks' for IT troubleshooting help. Their service includes phone-based support, remote support, application support (Excel, Word, Outlook, etc), workstation support, and much more.

PHONE: 206.397.0323

E-MAIL: support@zentechworks.com

Cyber Security Training Link: https://training.knowbe4.com/learner/index.html

FILE EXPLORER PROBLEMS IN WINDOWS 10

If you are experiencing file explorer problems try the steps below:

• Press Windows Key + S and enter file explorer options. Select File Explorer Options from the list of results

• When File Explorer Options window opens, go to the View tab

• Uncheck Show preview handlers in preview pane

• Now click on Apply and OK to save changes.

For additional directions visit: https://windowsreport.com/fix-file-explorer-problems-windows-10/

NEW LOGINS FOR WORKSTATIONS

There are two types of logins set up by Zen Techworks: local vs. domain

• Local is the login type we are moving away from. This simply meant each one of us would have a local user account on each desktop. Local logins naming convention was: firstnamelastname (all lower case)

• Domain logins are specifically connected to your MS 365, which are listed as: .\firstname

This is important when setting up remote desktop!