All Nippon Airways MEX Terminal +1-888-738-0817
All Nippon Airways MEX Terminal +1-888-738-0817
All Nippon Airways , Japan’s premier airline, operates from Terminal 1 at Mexico City International Airport officially known as Benito Juárez International Airport. As one of the largest and busiest terminals in Latin America, Terminal 1 offers ANA passengers a modern, comfortable, and efficient travel experience. From check-in to boarding, passengers enjoy seamless services designed for convenience, luxury, and Japanese precision.
Terminal 1 is the main gateway for many international carriers at Mexico City International Airport. It’s a spacious and well-equipped terminal that handles millions of travelers annually. ANA’s check-in counters and ticketing desks are located in the international departures area on the upper level, while arrivals and baggage claim are found on the ground level.
For ANA flights, passengers are encouraged to arrive three hours before departure to allow time for check-in, security checks, and immigration clearance. All Nippon Airways MEX Terminal check-in areas are staffed with friendly and professional airline representatives who assist passengers with boarding passes, baggage drop-off, and seat selection. Business Class travelers and Star Alliance Gold members enjoy dedicated priority check-in lanes for faster service.
Arriving passengers on ANA flights enter the international arrivals section of Terminal 1. Upon disembarkation, travelers go through immigration control where passports and travel documents are verified. Once cleared, passengers proceed to the baggage claim area to collect their luggage. After retrieving baggage, travelers must pass through customs, which uses Mexico’s red/green light system to determine random inspections.
While ANA does not operate its own lounge at MEX, eligible passengers can access partner or Star Alliance-affiliated lounges in Terminal 1. These lounges offer high-quality amenities such as comfortable seating, complimentary refreshments, Wi-Fi, showers, and quiet zones — ideal for resting or working before a long-haul flight.Travelers flying in Business Class or holding elite ANA Mileage Club or Star Alliance Gold status are granted access to these lounges. For other passengers, Terminal 1 features pay-per-use lounges that provide similar comfort and convenience at a reasonable fee.
ANA’s baggage policies follow international standards, with allowances depending on the travel class. Business Class passengers are entitled to additional baggage weight, while Economy Class travelers have standard allowances. For oversized or special items, ANA’s ground staff at MEX provide assistance and clear labeling.
Mexico City International Airport has two terminals: Terminal 1 and Terminal 2. ANA operates solely from Terminal 1, but passengers connecting to airlines based in Terminal 2 may need to transfer between terminals. Two main transport options are available:
Aerotrén (People Mover):
A free, airside automated train connecting the terminals in about 5–10 minutes. Available only to passengers with valid boarding passes.
Shuttle Bus Service:
Operates landside for passengers who have cleared customs or do not hold connecting boarding passes. Shuttles run regularly and are clearly marked.
Allow at least 45–60 minutes for inter-terminal transfers, especially during peak travel hours.
Terminal 1 offers an impressive selection of restaurants, cafés, and bars serving international and local cuisine. Travelers can enjoy authentic Mexican dishes, grab a coffee, or relax with international favorites before their flight. Whether you prefer a sit-down restaurant or quick service, options are abundant throughout the departures level.
Reaching and leaving Terminal 1 is simple, thanks to Mexico City’s excellent transport network. Available options include:
Authorized Airport Taxis: Safe and prepaid taxis with fixed rates to city destinations.
Rideshare Services: Uber, Didi, and other app-based transport options are available at marked pick-up zones.
Public Transport: Metro Line 5 and Metrobus routes connect the airport with key city areas.
Terminal 1 is designed for passenger comfort and efficiency. Available amenities include:
Currency exchange counters and ATMs
Information and customer service desks
Free Wi-Fi and device charging stations
Baggage wrapping and storage services
Medical clinics and pharmacies
These features make Terminal 1 an ideal starting point for both business and leisure travelers.
Arrive Early: Aim to arrive at least three hours before your ANA flight to ensure smooth check-in and security clearance.
Confirm Terminal and Gate Information: Check your boarding pass or flight notifications before arrival at the airport.
Use the Aerotrén for Transfers: It’s faster than landside transportation and ideal for connecting flights.
All Nippon Airways connects Tokyo and Mexico City with its long-haul services, enhancing business and cultural exchanges between Japan and Mexico. The airline is recognized for its punctuality, world-class service, and premium inflight experience. All Nippon Airways operations at MEX reflect the same commitment to excellence, ensuring that passengers enjoy Japanese hospitality from the moment they arrive at the airport.
Traveling with All Nippon Airways through Mexico City International Airport’s Terminal 1 combines the best of Japanese efficiency and Mexican hospitality. The terminal’s modern infrastructure, premium facilities, and strong transport links make it an excellent hub for international travelers. Whether departing, arriving, or connecting, ANA passengers can expect a smooth, organized, and comfortable experience at MEX — from check-in to boarding, every step reflects ANA’s dedication to service and quality.