Privacy Policy
Last Updated: August 25, 2026
Alkanz Pharmacy ("we," "our," or "us") operates the Alkanz Pharmacy mobile application and related services. This Privacy Policy explains how we collect, use, store, and protect your information when you use our application.
By using Alkanz Pharmacy, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use the application, we may collect:
Personal Information
Full name
Phone number
Email address
Delivery address
Account login information
Information you provide when contacting customer support
Order Information
When you place an order, we may collect information related to:
Products ordered
Order history
Delivery information
Payment or transaction information
Location Information
If you enable location services, we may collect your device's location to:
Determine your delivery location
Provide accurate delivery services
Improve the functionality of location-based features
You can disable location permissions through your device settings. Some features may not work correctly without location access.
Device and Usage Information
We may automatically collect limited technical information, such as:
Device type and operating system
Application version
IP address
Device identifiers
Crash and diagnostic information
Information about how you interact with the application
2. How We Use Your Information
We may use collected information to:
Create and manage your account
Process and deliver orders
Communicate with you about your orders
Provide customer support
Process payments and transactions
Improve and maintain the application
Detect and prevent fraud, abuse, and unauthorized activity
Send important service notifications
Comply with applicable laws and legal requirements
We will not use your personal information for purposes unrelated to the operation of our services without an appropriate legal basis or your consent where required.
3. Payments
Payments may be processed through third-party payment providers.
Alkanz Pharmacy does not necessarily store complete payment card information on its own servers. Payment information may be processed directly by the applicable payment provider according to its privacy policy and security practices.
4. Sharing of Information
We may share necessary information with trusted third parties when required to provide our services, including:
Delivery personnel or delivery partners
Payment service providers
Cloud hosting and infrastructure providers
Analytics and crash-reporting providers
Customer-support service providers
Government authorities when legally required
We do not sell your personal information to third parties.
Third-party service providers are expected to handle information in accordance with applicable laws and appropriate security practices.
5. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain business and transaction records
Resolve disputes
Prevent fraud and abuse
Comply with legal and regulatory obligations
When information is no longer required, we may securely delete or anonymize it.
7. Your Privacy Rights
Depending on applicable laws, you may have rights to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request information about how your data is used
Withdraw certain permissions or consents
To make a privacy-related request, please contact us using the contact information provided below.
8. Children's Privacy
Alkanz Pharmacy is not intended to knowingly collect personal information from children without appropriate parental or legal consent.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
9. Third-Party Services and Links
The application may use third-party services or contain links to external websites.
Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of external services that we do not control.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Last Updated" date at the top of this policy. Continued use of the application after changes become effective means that you acknowledge the updated policy.