Privacy Policy

Effective Date  :  18-April-2026

Alice Visitor Leads Management System ("Alice VLMS", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, how long we keep it, and what choices you have when you use our mobile application.

This App is used for business workflows such as visitor management, lead handling, attendance, document collection, claim processing, OCR-based data extraction, and tour tracking.

1. User Account and Authentication

• We provide login credentials to authorized users only.

• We do not offer public registration or sign-up options through the app.

• All user credentials are created and managed internally based on our business relationships.

2. Information We Collect

We collect only the information needed to provide App features and support authorized business operations.

a. Personal and business information

• Name

• Mobile number

• Email address

• Address

• Department, designation, project, visitor, and claim-related details

b. Identity and document information

• Aadhaar number

• PAN number

• Uploaded PDFs, claim documents, identity proofs, and related files

• Photos of visitors, customers, documents, and signatures captured through the App

c. Location information

• Precise device location when you use attendance, presence verification, tour, or similar location-based features

• Background location only when a feature requires it, such as tour tracking or related field activity, and only after you grant permission

d. Device and technical information

• Device type and model

• Operating system and version

• App version

• Device language and time zone

• Error logs, crash details, and usage diagnostics

e. Notification information

• Device or push notification token when notifications are enabled

3. How We Collect Data

We collect information when you:

• Enter data into forms in the App

• Capture photos using the camera

• Upload files, images, or PDF documents from your device

• Use OCR features to scan and extract details from documents

• Use attendance, tour, or other location-based features

• Enable notifications

• Interact with the App and its services

4. How We Use Your Information

We use collected information to:

• Register and manage visitors, leads, and claims

• Verify identity and validate supporting documents

• Auto-fill or process claim information using OCR

• Mark attendance and verify user presence

• Support tour tracking and field activity workflows

• Send important alerts, updates, and notifications

• Maintain security, prevent misuse, and troubleshoot issues

• Comply with legal, operational, and record-keeping obligations

We do not sell or rent your personal information. We do not use your information for third-party advertising.

5. Permissions and Device Access

The App may ask for the following permissions only when required for a feature you choose to use:

Camera: to capture visitor photos, customer images, documents, claim attachments, and signatures

Files, photos, and documents: to upload PDFs, scanned documents, and image files from your device

Location: to support attendance marking, presence verification, tour tracking, and related business workflows

Background location: only for features that continue location-based tracking while the App is not actively open, such as tour tracking

Microphone: only if required by device or operating system camera components; the App does not use microphone access for unrelated audio collection

Notifications: to deliver important operational alerts and status updates

If you do not grant certain permissions, some App features may not function properly.

6. Third-Party Services and Processing

We may use trusted service providers to help us operate the App, including providers for:

OCR and document recognition

Backend hosting, storage, and claim processing

Push notification delivery

Technical support, diagnostics, or security monitoring

These providers receive only the information necessary to perform their service for us and are expected to protect it appropriately.

7. Data Sharing and Disclosure

We may share information only when necessary for:

Providing App functionality and completing user-requested workflows

Internal business operations and customer support

Compliance with law, regulation, legal process, or valid government request

Protecting our rights, systems, users, or property

We do not sell or rent personal data to any third party.

8. Data Storage, Security, and Retention

We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, loss, misuse, or disclosure. Access to sensitive data is restricted to authorized personnel and service providers who need it for legitimate operational purposes.

We retain information only for as long as necessary for business, legal, compliance, and operational purposes.

9. Your Choices and Rights

You may:

Decline optional permissions, although some App features may then be unavailable

Disable permissions later from your device settings

Contact us to request correction or deletion of your information, subject to applicable legal and operational requirements

For deletion or privacy-related requests, contact us at mail@alicesoft.co.in.

10. Children’s Privacy

The App is intended for business and operational use and is not directed to children under 13 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we may notify users through the App or by other appropriate means. The updated version will show the revised effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, contact us:

Alicesoft Pvt. Ltd.

Email: mail@alicesoft.co.in

Location: New Delhi, India

By using this app, you agree to the collection and use of your information as described in this Privacy Policy.