Effective Date: 18/08/2026
Last Updated: 18/08/2026
Ali Cargo ("we", "us", "our") operates the Ali Cargo mobile application and related services (collectively, the "Service"). We provide logistics, shipment tracking, warehouse, importation, and delivery services for goods transported primarily from China to Cameroon.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our Service.
By using our Service, you acknowledge that you have read and understood this Privacy Policy.
We collect only information that is reasonably necessary to provide and improve our logistics and importation services.
When you create an account, we may collect:
Full name
Phone number
Email address
Password or authentication credentials
Profile information
Account preferences
To process and deliver your goods, we may collect:
Shipping and tracking numbers
Product descriptions
Order information
Supplier information
Warehouse information
Delivery address
Recipient name and phone number
Pickup and delivery details
Shipment weight, dimensions, and quantities
Shipping method
Importation information
Customs-related information
You may provide documents or images required to process your shipment, including:
Purchase receipts
Invoices
Order confirmations
Product photographs
Shipping documents
Customs documents
Identification or other documents when legally required
We use these documents only for purposes related to providing our services, fulfilling legal or customs requirements, resolving disputes, or providing customer support.
If you make payments through our Service, we may collect information necessary to process and verify the transaction, such as:
Payment transaction reference
Payment amount
Payment status
Payment method
Billing information
Where payments are processed through a third-party payment provider, your payment information may be handled directly by that provider according to its own privacy policy.
We do not intentionally store complete payment card numbers unless specifically required and securely supported by our payment-processing infrastructure.
When you use our application, we may automatically collect certain technical information, including:
Device type
Operating system
Application version
IP address
Device identifiers
Crash and diagnostic information
Network information
Usage information
This information helps us maintain security, troubleshoot technical problems, and improve the Service.
Where necessary for our services and where you grant permission, we may collect approximate or precise location information.
Location information may be used to:
Facilitate delivery or pickup
Provide location-based logistics services
Improve shipment tracking
Help identify delivery locations
Prevent fraud or misuse
You can control location permissions through your device settings. Some location-dependent features may not function correctly if permission is disabled.
We may use your information to:
Create and manage your account
Process and manage shipments
Track imported goods
Receive and manage goods at our warehouse
Coordinate transportation from China to Cameroon
Arrange customs and importation procedures
Arrange pickup and delivery
Process payments
Provide shipment notifications
Provide customer support
Verify transactions and prevent fraud
Resolve disputes
Maintain and secure our systems
Diagnose technical problems
Improve our application and services
Communicate important service-related information
Comply with applicable laws, regulations, customs requirements, and lawful government requests
We will not use your personal information for purposes unrelated to our services without appropriate notice or consent where required.
We may share personal information when reasonably necessary to provide our services or comply with legal obligations.
We may share relevant information with shipping companies, freight forwarders, warehouse operators, transportation providers, delivery partners, and other logistics providers involved in handling your shipment.
Where required, we may provide relevant information to customs authorities, regulatory bodies, law enforcement agencies, or other government authorities to comply with applicable laws and importation requirements.
Payment and transaction information may be shared with third-party payment processors to authorize, process, verify, and reconcile payments.
We may use trusted third-party providers for services such as:
Cloud hosting
Database storage
Authentication
Analytics
Push notifications
Customer support
Error monitoring
Payment processing
Communication services
These providers may process information on our behalf and are expected to maintain appropriate safeguards for the information they process.
We may disclose information when reasonably necessary to:
Comply with applicable laws or legal processes
Respond to lawful government requests
Protect our rights or property
Investigate fraud or security incidents
Protect the safety of our users, employees, or the public
Enforce our terms and policies
We do not sell your personal information to third parties.
Because our services involve international logistics between China and Cameroon, certain information may be processed or accessed in countries other than the country where you reside.
For example, information may be shared with logistics, warehouse, shipping, customs, technology, or payment partners operating in China, Cameroon, or other countries involved in providing our services.
When transferring information, we take reasonable steps to ensure that appropriate security and privacy protections are maintained.
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain your account
Complete and document shipments
Resolve disputes
Maintain business and transaction records
Comply with legal, customs, tax, accounting, or regulatory obligations
Prevent fraud and security threats
When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our retention practices and applicable law.
Some shipment, transaction, or customs records may need to be retained for longer periods because of legal or regulatory requirements.
We take reasonable technical and organizational measures to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure communications, monitoring, and restricted employee access.
However, no internet-based service can guarantee absolute security. You are responsible for keeping your account credentials confidential and notifying us if you believe your account has been compromised.
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to information we hold about you
Request correction of inaccurate information
Request deletion of your information
Request restriction of certain processing
Withdraw consent where processing is based on consent
Object to certain uses of your information
Request information about how your data is processed
Some requests may be subject to legal, regulatory, contractual, security, or operational limitations.
To exercise your rights, contact us using the details provided in the Contact Us section below.
You may request deletion of your account and associated personal information by contacting us at:
Email: [privacy@company.com]
When you request deletion, we will review the request and delete information that we are not legally or operationally required to retain.
Certain records, including transaction, shipment, customs, accounting, or fraud-prevention records, may be retained where required by law or for legitimate business purposes.
If our application provides an in-app account deletion feature, you may also submit your request through the application.
We may send push notifications relating to your account and shipments, including:
Shipment status updates
Warehouse arrival notifications
Payment confirmations
Delivery notifications
Important service announcements
You can manage notification permissions through your device settings. Disabling notifications may prevent you from receiving real-time shipment updates.
Our website and certain parts of our Service may use cookies, local storage, analytics tools, and similar technologies to:
Keep you signed in
Maintain security
Remember preferences
Understand how the Service is used
Improve performance
Diagnose technical issues
You may be able to control cookies through your browser settings.
Our Service may integrate third-party services for authentication, analytics, hosting, payments, maps, notifications, communication, and other functionality.
Third-party services may process information according to their own privacy policies.
We encourage users to review the privacy policies of third-party services when appropriate.
Our Service is intended for general audiences and is not directed toward children under the age required by applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make significant changes, we may notify users through the application, website, email, or other appropriate means.
The "Last Updated" date at the top of this policy indicates when the policy was most recently revised.
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:
Ali Cargo
Address: Douala
By using our application or services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described herein, subject to your rights under applicable law.
Ali Cargo
© 2026 Ali Cargo. All rights reserved.