Al Fares LB Service and Clearance Sarl

Last updated: May 12, 2026

Al Fares LB Service and Clearance Sarl (“Al Fares”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Al Fares LB mobile application, website, customer portal, or related order tracking services (collectively, the “Service”).

The Service is intended to help customers track orders and shipments from Dubai, United Arab Emirates, to Lebanon, including shipment status, clearance updates, customer order details, and delivery progress.

1. Information We Collect

Depending on how you use the Service and what information is provided to us, we may collect the following categories of information:

· Account and login information: such as username, password, customer code, or account identifier provided by Al Fares.

· Customer contact information: such as name, phone number, email address, delivery address, and other contact details needed for shipment and customer support.

· Order and shipment information: such as tracking number, invoice/order number, shipment origin, shipment status, package details, weight, quantity, value, delivery status, customs or clearance status, and related notes.

· Support communications: such as messages, requests, complaints, or documents you send to us through the Service, WhatsApp, phone, email, or other channels.

· Technical and usage information: such as device type, operating system, browser or app version, IP address, language settings, app activity, error logs, and general usage data needed to operate and secure the Service.

· Notifications data: such as push notification tokens if you enable notifications for order or shipment updates.

2. How We Use Information

· Create, manage, and secure customer accounts.

· Provide order tracking from Dubai to Lebanon.

· Display shipment, clearance, delivery, and invoice information.

· Contact customers about orders, shipment status, delivery coordination, or customer support requests.

· Improve the Service, fix technical issues, prevent fraud, and protect our systems.

· Comply with applicable legal, customs, accounting, tax, and regulatory obligations.

3. How We Share Information

We do not sell personal information. We may share information only when necessary for the following purposes:

· Service providers: such as hosting providers, app platform providers, IT support, notification providers, communication tools, and other vendors that help us operate the Service.

· Delivery, logistics, and clearance partners: when needed to process shipments, customs clearance, delivery, or customer support.

· Legal and regulatory authorities: when required by law, customs procedures, court order, government request, or to protect our legal rights.

· Business operations: in connection with a merger, reorganization, transfer of assets, or similar business transaction, subject to appropriate protection of user information.

4. Data Summary

Data Category

Purpose

Shared With

Account/login data

Account access and security

Service providers, internal staff

Contact and delivery data

Delivery coordination and support

Logistics, clearance, delivery partners

Order and shipment data

Tracking, clearance, delivery, invoicing

Service providers, logistics and clearance partners

Technical/usage data

Security, troubleshooting, app operation

Hosting, app platform, analytics or IT providers

Support communications

Responding to requests and resolving issues

Internal staff and relevant service providers

5. Third-Party Services

The Service may rely on third-party tools and service providers to host the application, process technical data, send notifications, operate communications, and maintain security. These providers process information only as needed to provide their services to us or as required by law.

6. Cookies, Local Storage, and Similar Technologies

If the Service is accessed through a website or web-based mobile application, cookies, local storage, session storage, or similar technologies may be used to keep users logged in, remember preferences, improve performance, and secure the Service.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, maintain order and shipment records, comply with legal, customs, accounting, or tax obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will delete, anonymize, or securely store it according to our business and legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information. You may also request information about how your data is used. To make a request, contact us using the details below.

You can also stop using the Service or contact Al Fares to deactivate your account. Some information may be retained where required for legal, customs, tax, accounting, or legitimate business purposes.

10. Children’s Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

11. International Transfers

Because the Service relates to shipments between Dubai and Lebanon, information may be processed, stored, or accessed in Lebanon, the United Arab Emirates, or other countries where our service providers operate. We take reasonable steps to ensure that information is handled in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above. Continued use of the Service after changes means you accept the updated Privacy Policy.

13. Contact Us

For privacy questions, requests, or complaints, please contact:

Al Fares LB Service and Clearance Sarl

Email: [insert company email address]

Phone: [insert company phone number]

Address: [insert company address]

Website / Privacy Policy URL: [insert website URL]

Important Note for App Store / Google Play Submission

Before submitting this policy, replace all bracketed placeholders with your real company contact details. Make sure the policy matches the actual data collected by your app, website, backend, analytics tools, push notification services, payment tools, and any third-party SDKs you use.